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Customer ID verification

All virtual address and mailbox providers are bound by strict Anti Money-Laundering and Counter Terror Funding laws and must comply with the legal requirements set down by HMRC.

The documents you will need to provide (either as scans or photographs) must include at least one form of photo ID and proof of address.

Please remember that we don't make these rules so please don't get cross if we ask you for a better image or more documents.

Photo ID

Two passports side by side.

Photographic proof of identity is required for each company shareholder or named person on the account.

Acceptable proof of identity:
    Driving Licence (with photocard)
    National Identity Card
    HM Forces Identity Card
    A current student card
    Employment identification card
    Disabled drivers blue pass

The Government publish a much more comprehensive list of allowable ID documents in their Proof of Identity Checklist.

Proof of address

In order to comply with HMRC's anti-money laundering regulations we are required to hold proof of address for each named person on the account,
including any persons of significant control (PSC's), irrespective of how your mail is handled.

Please note that we are unable to accept credit card statements or mobile phone statements/bills as proof of address.

Acceptable proof of address: Any documents submitted should
be less than 3 months old, and must show the Account Holder's name.
    Utility bill
    Bank statement
    Certificate of insurance
    A property lease or rental agreement
    P45 / P60
    Any HMRC notice, benefits letter or official government communication

Again, you may want to look through the Government's published Proof of Identity Checklist.

Image standards

a guide to submitted documents

Driving license example on iPhone.

Images, whether scans or photographs, should follow these four simple guidelines.

1: The image must be in colour.

2: The whole of the document must be shown within the image... it must not be cropped, cut-off or obscured, even at the edges.

3: The image must be clear and in focus, with no marks or reflections that prevent any part of the document from being read (it may help to turn off the flash on your phone!)

4: The document should be as 'square on' to the camera as possible and not photographed at an angle.

Including a 'selfie'

In the event that your submitted documents don't meet the minimum ID Verification criteria, our Compliance team will contact you with advice and a request for further information.

Frequently Asked Questions

Question How long does it take to verify my ID?
Answer ID verification is usually completed within 1-2 hours during normal opening times.

Question Do you carry out a credit search against me?
Answer No we do not carry out a credit search as part of our setup process.

Question I don't live in the UK, what documents can I use?
Answer You are still able to provide us documents that conform to the same standards as though you were a resident in the UK. For Proof of ID, a valid, signed passport, valid EEA member state identity card and an EEA photocard driving licence are all examples of acceptable ID documents. For Proof of Address, a valid utility bill issued within the last 3 months, a tenancy agreement and a current account bank statement issued within the last 3 months are all forms of valid Proof of Address.

Question What documents do I need to provide?
Answer Please refer to our ID section for a list of acceptable documentation. (You may want to look through the Government's published Proof of Identity Checklist.)

Question I don't have a Proof of Address document for my forwarding address, what can I do?
Answer We are bound by Anti Money Laundering regulations to acquire valid Proof of Address for the forwarding destination for all mail we handle on your behalf. If you cannot provide this, we won’t be able to send post on to you until we do.