Elvire
★★★★★ 5/5
CS is a real business partner. The quality of service is excellent. They were very helpful during the Covid-19 lock down.
Call Answering Service Warlingham | Telephone Answering Service
Get the support you need, when you need it
Opportunity calls, we answer....
Whether you’re looking for a front-line team to answer all of your incoming calls or an overflow service on-hand to answer any calls your team can’t, you’ll have a dedicated team, hand-picked to look after your customers as if they were our own.
- #1 Rated Provider
- Trusted By Hundreds of UK Businesses
- Fair Pricing & No Long Contracts
- Far More Than A Basic Message Taking Service
Stay in control of your bills and get a service designed around you… your callers will speak to a dedicated receptionist who will spend as much or as little time on the phone with your callers as you want, giving you complete control over your team, the service and your budget.
- Create a fantastic first impression
- Never miss a call or a business opportunity again
- Increase productivity & improve customer service
- Take the stress out of manning the phones
- Save money – costs just a fraction compared to hiring staff
- Quick & easy set up
- 30-day risk-free trial
- 100% UK based
- 24/7 service
- No long contracts – stay because you want to
How Does A Telephone Answering Service Work?
To the caller, your telephone answering team are just like one of your in-house staff.
1
Select the telephone answering plan that matches your needs.
2
Once you have completed your setup online or over the phone, your calls can be forward to our team of receptionists.
3
We use intelligent systems to identify your customers, and your dedicated telephone answering team will answer calls with your pre-approved greeting.
4
Your receptionist can put calls through
to you or forward you the details of the call via email or SMS. The end result is seamless. To the caller, your telephone answering team are just like one of your in-house staff.
Flexible, tailored telephone answering services
These are the FREE extras customers enjoy as part of their service with us
Free set up
Free 01/02/03/08 telephone number
24/7 telephone answering
Daily summary
Out of hours personalised voicemail
Ad-hoc outbound calls
Virtual office address
Live Chat
(inc software)
VIP customer recognition
Advanced call handling
Personalised on-hold recording
Automatically carry over unused minutes
Your Own Dedicated Account Manager
A single point of contact for your business who is there to look after you every step of the way.
Rowena Cross
CSnotepad have provided telephone answering services to businesses across the UK Since 2007.
Based in Brighton (East Sussex), we provide our customers with a reliable team of receptionists who aim to help and support callers, just like one of your in-house team
As a customer you’ll receive your own personal team of virtual receptionists, able to deliver far more than a basic message taking service, taking your customers experience to the next level.
- 24/7 telephone cover
- Simple setup
- South East based service
- Instant call notification as well as a daily summary report via email
- Flexibility to change your call plan month to month
- No long contracts - stay with us because you want to, not because you have to
Select The Call Plan That Works Best For You
We provide a fantastic service at a great price, always putting our customers’ first.
What Our Customers Say
Adam Francis
★★★★★ 5/5
I’ve used a couple of call answering services in the past but I would never move away from CSnotepad now, they are by far the best on the market. The girls who answer the phone are very professional and for the service I receive the cost is so worth it. Why more companies don’t use this service is beyond me!
Thomas
★★★★★ 5/5
I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.
Stephen Shannon
★★★★★ 5/5
Excellent company and service. I can get on with my work and go on holiday in the knowledge that my customers are going to be talked to.
Rob Hall
★★★★★ 5/5
We have been using CSnotepad for a number of years and have always found them professional, responsive and flexible. Their call plans are good value and using them has freed up time to allow us to concentrate on helping callers.
Gayna Ballard
★★★★★ 5/5
Provide us with an answering service that enables us to be always accessible to the public in spite of being a volunteer organisation run part-time. Prompt response when scripts need tweaking and if we need to query a message that’s been taken. Occasional blips with straying from the script or inaccuracy of message taking but always swiftly resolved.
Damien Burke
★★★★★ 5/5
I have used this service for about 2 years now and highly recommend it. I don’t often have to contact them direct as their notification service is really good but every time I have I have been impressed. I run my own business and cannot afford to spend most of my time answering the phone when dealing directly with clients. This service really helped me keep existing clients happy, manage calls from potential new clients and maintain productivity.
Matthew Woodall
★★★★★ 5/5
We have been using the services of CSnotepad now for a number of years. They are such a flexible company that provides a great time saving and cost effective service for our business.
Lorna Clark
★★★★★ 5/5
I’ve only been using CSnotepad for about 5 months, but I can see the relationship lasting a long time. They are totally professional and as a system, it just works. My clients are happy to be speaking to a person and not a machine, the emails are clear, concise and I actually use them on my database to document timelines for each client. Emergency calls are patched through to my mobile for continuity of service and I’ve recommended them to everyone who has spoken to me about problems with calls. Highly recommended.
John Squires
★★★★★ 5/5
We have been using CSnotepad for over ten years and they’ve never failed to satisfy. Property Europe Online Ltd are pleased to offer their recommendation to other business users, seeking a competitive & comprehensive selection professional services, they’re an invaluable asset to enhance ones profile.
Ian Mitchell
★★★★★ 5/5
They truly offer a professional service. The staff is super friendly and highly trained. I never had one problem with their service. Just all around a great company. The prices are also great. We shopped around and in terms of value and service nobody comes close. No hesitation recommending them. Thanks again.
Tyler Jordan
★★★★★ 5/5
I’ve been with CS for years and never had a bad experience. Their customer service is perfect for my needs and I’m not sure I could have the business I do today without them. During these recent months, they have clearly adapted quickly to the changing needs and maintained the good level of service they’ve always provided. In a world of so much uncertainty, it’s been great to have that constant to rely on. I do and have recommended CS to others as they’ve earned my trust and proven themselves to be a reliable company; I hope to grow my business further and I know CS will be able to support me doing that.
