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Call Answering Service Southwick | Telephone Answering Service

Get the support you need, when you need it

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Opportunity calls, we answer....

Whether you’re looking for a front-line team to answer all of your incoming calls or an overflow service on-hand to answer any calls your team can’t, you’ll have a dedicated team, hand-picked to look after your customers as if they were our own.

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Stay in control of your bills and get a service designed around you… your callers will speak to a dedicated receptionist who will spend as much or as little time on the phone with your callers as you want, giving you complete control over your team, the service and your budget.

How Does A Telephone Answering Service Work?

To the caller, your telephone answering team are just like one of your in-house staff.

1

Select the telephone answering plan that matches your needs.

2

Once you have completed your setup online or over the phone, your calls can be forward to our team of receptionists.

3

We use intelligent systems to identify your customers, and your dedicated telephone answering team will answer calls with your pre-approved greeting.

4

Your receptionist can put calls through
to you or forward you the details of the call via email or SMS. The end result is seamless. To the caller, your telephone answering team are just like one of your in-house staff.

Flexible, tailored telephone answering services

These are the FREE extras customers enjoy as part of their service with us

Free set up
Free 01/02/03/08 telephone number
24/7 telephone answering
Daily summary
Out of hours personalised voicemail
Ad-hoc outbound calls
Virtual office address
Live Chat
(inc software)
VIP customer recognition
Advanced call handling
Personalised on-hold recording
Automatically carry over unused minutes

Your Own Dedicated Account Manager

A single point of contact for your business who is there to look after you every step of the way.

Rowena Cross

CSnotepad have provided telephone answering services to businesses across the UK Since 2007.

Based in Brighton (East Sussex), we provide our customers with a reliable team of receptionists who aim to help and support callers, just like one of your in-house team

As a customer you’ll receive your own personal team of virtual receptionists, able to deliver far more than a basic message taking service, taking your customers experience to the next level.

Select The Call Plan That Works Best For You

We provide a fantastic service at a great price, always putting our customers’ first.

What Our Customers Say

Matthew Francis

5/5
We’ve used CSnotepad for years to handle our incoming calls. They’re very flexible with the service, calls are answered promptly and professionally, and we find it extremely useful.

Matthew Woodall

5/5
We have been using the services of CSnotepad now for a number of years. They are such a flexible company that provides a great time saving and cost effective service for our business.

Charlie Burnard

5/5
We have been using CSnotepad for the past 2 years. They are absolutely amazing, extremely polite and always give a professional service. They have helped us while on holidays and unable to take calls and dealing with new customers. Particularly Ben Cassan and Warren Frances have always gone above and beyond with any questions we have had and any issues we needed amending such as changes to personal numbers and our stuff. The money we have managed to saved by not having to pay someone to man our office for incoming calls has been a god send. We can not recommended them enough!!

John Squires

5/5
We have been using CSnotepad for over ten years and they’ve never failed to satisfy. Property Europe Online Ltd are pleased to offer their recommendation to other business users, seeking a competitive & comprehensive selection professional services, they’re an invaluable asset to enhance ones profile.

Gayna Ballard

5/5
Provide us with an answering service that enables us to be always accessible to the public in spite of being a volunteer organisation run part-time. Prompt response when scripts need tweaking and if we need to query a message that’s been taken. Occasional blips with straying from the script or inaccuracy of message taking but always swiftly resolved.

Mike Ganson

5/5
Without a shadow of a doubt the best service I have used. Not only are they professional but they are remarkably pragmatic too. If something is slightly outside the norm they will soon find a solution. When it comes to day-to-day work it is smooth and effortless. It take the hassle away from me and makes my life easier. With CSnotepad it just works. I recommend it to anyone who has such a need.

Damien Burke

5/5
I have used this service for about 2 years now and highly recommend it. I don’t often have to contact them direct as their notification service is really good but every time I have I have been impressed. I run my own business and cannot afford to spend most of my time answering the phone when dealing directly with clients. This service really helped me keep existing clients happy, manage calls from potential new clients and maintain productivity.

John Berry

5/5
I have worked with CSnotepad for many years and have always found them to be attentive, competent and versatile with their call answering. What I get from them is a bespoke script, which many companies I contacted initially could not do. I can change it when I want so my callers are always updated accurately. An Invaluable service.

Thomas

5/5
I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.

Kim Hayes

5/5
I have been using CSnotepad for a while now and my only concern is why I didn’t use them earlier. Having just had two weeks away on holiday they handled all the calls and emailed plus at my request sent text messages to my mobile so I always knew what was going. If you run a small business, you should give them a try.

Elvire

5/5
CS is a real business partner. The quality of service is excellent. They were very helpful during the Covid-19 lock down.

Carole Fookes

5/5
I have had an account with this firm for 12 years and cannot praise them enough. They always respond positively and nothing is too much trouble. Customers really believe they are speaking to a member of our team. Regretfully we are now closing our business (retiring) and so our association will end, but I am so glad that we decided to go ahead with them.

Find out if CSnotepad is right for your business...

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