Telephone Answering Brighton

Brighton telephone answering with local receptionists. 24/7 cover, call transfers, free number and instant message delivery

CSnotepad customer reviews

Brighton Telephone Answering...

Whether you need every call answered or just overflow support when your lines are busy, our Brighton receptionists act as part of your business. Every call is handled with care, professionalism, and the same attention as if your customers were our own.

Stay in control with a telephone answering service designed entirely around your business. Your dedicated receptionist will answer every call in the way you choose, from taking quick messages to managing full conversations. You decide how much or how little time is spent with your callers, and you only ever pay for what you use. This flexibility means you remain in complete control of the service, the customer experience, and your monthly costs.

How Does Our Telephone Answering Service Work?

To the caller, your telephone answering team are just like one of your in-house staff.

1

Choose your plan
Pick the call plan that suits your business needs.

2

Set up in minutes
Complete your setup online or by phone and start forwarding your calls.

3

Personalised greeting
We answer with your approved greeting, so every caller gets a seamless experience.

4

Stay connected
We transfer calls or send details instantly by email or SMS. Your callers will never know we’re not in-house.

Flexible, tailored telephone answering services

These are the FREE extras customers enjoy as part of their service with us

Free set up
Free 01/02/03/08 telephone number
24/7 telephone answering
Daily summary
Out of hours personalised voicemail
Ad-hoc outbound calls
Virtual office address
Live Chat
(inc software)
VIP customer recognition
Advanced call handling
Personalised on-hold recording
Automatically carry over unused minutes

Your Own Dedicated Account Manager

Get a personalised experience with your own dedicated account manager – a single point of contact who’s here to help you every step of the way.

From onboarding to ongoing support, your account manager will make sure everything is set up to fit your needs.

We are here to take the pressure off, so you can focus on what you do best, knowing we’ve got your back.

Rowena Cross

Trusted Telephone Answering in Brighton Since 2007

Based in Brighton, we have been supporting businesses across the UK for almost twenty years. Our receptionists are reliable, professional and friendly, trained to handle your calls as if they were part of your own in-house team. From day one, our goal has been to give every caller a positive experience and to make sure your business never misses an opportunity.

When you choose CSnotepad you receive far more than a basic message-taking service. You are given a dedicated team of receptionists who will represent your business exactly as you would want, providing the confidence that every caller is greeted warmly, their needs are understood, and their messages or calls are passed on quickly and accurately.

Many businesses choose us because we make the process simple and flexible. Setting up is quick and straightforward, and once you are up and running you can adjust your plan at any time to match your needs. You will receive instant call notifications together with daily email summaries, allowing you to stay completely in control of your service.

Our customers stay with us because they value the support, not because they are tied in. With twenty-four hour cover available, a Brighton-based reception team and flexible monthly plans, you can focus on running your business while we take care of the calls.

Choose the Right Plan for Your Business

Affordable, flexible call plans with everything you need to keep your business running smoothly.

What Our Customers Say

Google Review

Adam

Rated 5 out of 5
I have been using CSnotepad for years and their service is fantastic. No calls get missed and everyone is always extremely polite and professional. I would highly recommend CSnotepad to anyone needing a virtual assistant.
Yell Review

Gayna Ballard

Rated 5 out of 5
Provide us with an answering service that enables us to be always accessible to the public in spite of being a volunteer organisation run part-time. Prompt response when scripts need tweaking and if we need to query a message that’s been taken. Occasional blips with straying from the script or inaccuracy of message taking but always swiftly resolved.
Google Review

Annalese Ferrari

Rated 5 out of 5
The customer service is excellent and the staff are extremely well trained with accurate answering and message recording skills. Definitely a helping hand for any small business.
Yell Review

Stephen Shannon

Rated 5 out of 5
Excellent company and service. I can get on with my work and go on holiday in the knowledge that my customers are going to be talked to.
Google Review

James Costello

Rated 5 out of 5
Delivered on exactly what they said they would, flexible subscription options & found the manager there a pleasant guy to deal with. Perfect for small to mid companies who are growing, or need that in house presence when away from the office. I even had a couple of compliments from my customers saying how impressed they were with the service & how we should run a call centre!
Yell Review

Anwar

Rated 5 out of 5
I have been using CSnotepad for over 4 years and can’t recommend them enough. There customer service is great, have proven to be super flexible to adapt to changes with my requirements and super friendly. Before using CSnotepad I had experience of their larger competitors but due to their size I always felt like I was dealign with a call centre and therefore so would my clients as they couldn’t give the the same local personal touch these guys can give. 10/10 and thoroughly recommend to others.
Yell Review

Carole Fookes

Rated 5 out of 5
I have had an account with this firm for 12 years and cannot praise them enough. They always respond positively and nothing is too much trouble. Customers really believe they are speaking to a member of our team. Regretfully we are now closing our business (retiring) and so our association will end, but I am so glad that we decided to go ahead with them.
Yell Review

John Squires

Rated 5 out of 5
We have been using CSnotepad for over ten years and they’ve never failed to satisfy. Property Europe Online Ltd are pleased to offer their recommendation to other business users, seeking a competitive & comprehensive selection professional services, they’re an invaluable asset to enhance ones profile.
Google Review

Stuart Gibson

Rated 5 out of 5
My company has used CSnotepad for over 5 years. They provide customer service that goes beyond just answering phone calls. CSnotepad have integrated with bespoke systems to become an integral part of our operations from initial order placement to aftercare support. I would not hesitate to recommend them to any e-commerce business looking to improve overall satisfaction for their customers.
Yell Review

Elvire

Rated 5 out of 5
CS is a real business partner. The quality of service is excellent. They were very helpful during the Covid-19 lock down.
Google Review

Lisa Reynolds

Rated 5 out of 5
I’ve been using CSnotepad for a number of years and they are always great. Consistent service, nicely spoken people answering the phone who are always very friendly. Information taken is always correct, and I’ve also recommended them to quite a few of my fellow business owners, who need to have call answering. Fair price and they take all of the hard work out of answering calls. Highly recommend.
Yell Review

Matthew Francis

Rated 5 out of 5
We’ve used CSnotepad for years to handle our incoming calls. They’re very flexible with the service, calls are answered promptly and professionally, and we find it extremely useful.

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