Annalese Ferrari
★★★★★ Rated 5 out of 5
The customer service is excellent and the staff are extremely well trained with accurate answering and message recording skills. Definitely a helping hand for any small business.
Telephone Answering Brighton
Brighton telephone answering with local receptionists. 24/7 cover, call transfers, free number and instant message delivery
Brighton Telephone Answering...
Whether you need every call answered or just overflow support when your lines are busy, our Brighton receptionists act as part of your business. Every call is handled with care, professionalism, and the same attention as if your customers were our own.
- #1 Rated UK Provider – trusted by hundreds of Brighton & UK businesses
- Transparent Pricing – simple, fair, with no long-term tie-ins
- Dedicated Receptionists – more than message taking, real customer care
- Flexible Service – scale up or down to match your business needs
Stay in control with a telephone answering service designed entirely around your business. Your dedicated receptionist will answer every call in the way you choose, from taking quick messages to managing full conversations. You decide how much or how little time is spent with your callers, and you only ever pay for what you use. This flexibility means you remain in complete control of the service, the customer experience, and your monthly costs.
- Create a brilliant first impression for every caller
- Never miss a call or business opportunity again
- Boost productivity and keep customers happier
- Reduce stress by letting us handle your calls
- Save money compared to hiring extra staff
- Quick and hassle-free setup
- 30-day risk-free trial included
- 100% UK-based receptionists
- Available 24/7, whenever you need us
- No long contracts — stay because you’re happy
How Does Our Telephone Answering Service Work?
To the caller, your telephone answering team are just like one of your in-house staff.
1
Choose your plan
Pick the call plan that suits your business needs.
2
Set up in minutes
Complete your setup online or by phone and start forwarding your calls.
3
Personalised greeting
We answer with your approved greeting, so every caller gets a seamless experience.
4
Stay connected
We transfer calls or send details instantly by email or SMS. Your callers will never know we’re not in-house.
Flexible, tailored telephone answering services
These are the FREE extras customers enjoy as part of their service with us
Free set up
Free 01/02/03/08 telephone number
24/7 telephone answering
Daily summary
Out of hours personalised voicemail
Ad-hoc outbound calls
Virtual office address
Live Chat
(inc software)
VIP customer recognition
Advanced call handling
Personalised on-hold recording
Automatically carry over unused minutes
Your Own Dedicated Account Manager
Get a personalised experience with your own dedicated account manager – a single point of contact who’s here to help you every step of the way.
From onboarding to ongoing support, your account manager will make sure everything is set up to fit your needs.
We are here to take the pressure off, so you can focus on what you do best, knowing we’ve got your back.
Rowena Cross
Trusted Telephone Answering in Brighton Since 2007
Based in Brighton, we have been supporting businesses across the UK for almost twenty years. Our receptionists are reliable, professional and friendly, trained to handle your calls as if they were part of your own in-house team. From day one, our goal has been to give every caller a positive experience and to make sure your business never misses an opportunity.
When you choose CSnotepad you receive far more than a basic message-taking service. You are given a dedicated team of receptionists who will represent your business exactly as you would want, providing the confidence that every caller is greeted warmly, their needs are understood, and their messages or calls are passed on quickly and accurately.
Many businesses choose us because we make the process simple and flexible. Setting up is quick and straightforward, and once you are up and running you can adjust your plan at any time to match your needs. You will receive instant call notifications together with daily email summaries, allowing you to stay completely in control of your service.
Our customers stay with us because they value the support, not because they are tied in. With twenty-four hour cover available, a Brighton-based reception team and flexible monthly plans, you can focus on running your business while we take care of the calls.
- 24/7 cover so you never miss a call
- Quick and simple setup
- Local Brighton-based receptionists
- Instant call notifications and daily summaries
- Flexible monthly plans that grow with you
- No long contracts, stay because you want to
Choose the Right Plan for Your Business
Affordable, flexible call plans with everything you need to keep your business running smoothly.
What Our Customers Say
John Berry
★★★★★ Rated 5 out of 5
I have worked with CSnotepad for many years and have always found them to be attentive, competent and versatile with their call answering. What I get from them is a bespoke script, which many companies I contacted initially could not do. I can change it when I want so my callers are always updated accurately. An Invaluable service.
John
★★★★★ Rated 5 out of 5
We have been using CSnotepad for several years and they have helped us to run our business whilst on holiday or during busy periods. They answer calls, take orders and any after-service queries. One or two blips over the years but highly recommended.
Jason Novis
★★★★★ Rated 5 out of 5
I’ve been using CSnotepad for almost a year now and cannot recommend them highly enough. I needed someone I could trust to professionally deal with my clients whilst I was unavailable and the team at CSnotepad have been exceptional. Everyone I have dealt with from the telephony staff to the Directors have been first class. Fast, effective, professional and considerate.
Tyler Jordan
★★★★★ Rated 5 out of 5
I’ve been with CS for years and never had a bad experience. Their customer service is perfect for my needs and I’m not sure I could have the business I do today without them. During these recent months, they have clearly adapted quickly to the changing needs and maintained the good level of service they’ve always provided. In a world of so much uncertainty, it’s been great to have that constant to rely on. I do and have recommended CS to others as they’ve earned my trust and proven themselves to be a reliable company; I hope to grow my business further and I know CS will be able to support me doing that.
Thomas
★★★★★ Rated 5 out of 5
I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.
Sharon Beds
★★★★★ Rated 5 out of 5
Fantastic at taking calls and representing my business. Have been using for 3 years and I couldn’t do without their professionalism. They have also been understanding during the pandemic and adjusted pricing to match the tough times we have been going through. Nice people.
Stuart Gibson
★★★★★ Rated 5 out of 5
My company has used CSnotepad for over 5 years. They provide customer service that goes beyond just answering phone calls. CSnotepad have integrated with bespoke systems to become an integral part of our operations from initial order placement to aftercare support. I would not hesitate to recommend them to any e-commerce business looking to improve overall satisfaction for their customers.
Charlie Burnard
★★★★★ Rated 5 out of 5
We have been using CSnotepad for the past 2 years. They are absolutely amazing, extremely polite and always give a professional service. They have helped us while on holidays and unable to take calls and dealing with new customers. Particularly Ben Cassan and Warren Frances have always gone above and beyond with any questions we have had and any issues we needed amending such as changes to personal numbers and our stuff. The money we have managed to saved by not having to pay someone to man our office for incoming calls has been a god send. We can not recommended them enough!!
Mike Ganson
★★★★★ Rated 5 out of 5
Without a shadow of a doubt the best service I have used. Not only are they professional but they are remarkably pragmatic too. If something is slightly outside the norm they will soon find a solution. When it comes to day-to-day work it is smooth and effortless. It take the hassle away from me and makes my life easier. With CSnotepad it just works. I recommend it to anyone who has such a need.
Damien Burke
★★★★★ Rated 5 out of 5
I have used this service for about 2 years now and highly recommend it. I don’t often have to contact them direct as their notification service is really good but every time I have I have been impressed. I run my own business and cannot afford to spend most of my time answering the phone when dealing directly with clients. This service really helped me keep existing clients happy, manage calls from potential new clients and maintain productivity.
Anwar
★★★★★ Rated 5 out of 5
I have been using CSnotepad for over 4 years and can’t recommend them enough. There customer service is great, have proven to be super flexible to adapt to changes with my requirements and super friendly. Before using CSnotepad I had experience of their larger competitors but due to their size I always felt like I was dealign with a call centre and therefore so would my clients as they couldn’t give the the same local personal touch these guys can give. 10/10 and thoroughly recommend to others.