Telephone Answering Brighton

Brighton telephone answering with local receptionists. 24/7 cover, call transfers, free number and instant message delivery

CSnotepad customer reviews

Brighton Telephone Answering...

Whether you need every call answered or just overflow support when your lines are busy, our Brighton receptionists act as part of your business. Every call is handled with care, professionalism, and the same attention as if your customers were our own.

Stay in control with a telephone answering service designed entirely around your business. Your dedicated receptionist will answer every call in the way you choose, from taking quick messages to managing full conversations. You decide how much or how little time is spent with your callers, and you only ever pay for what you use. This flexibility means you remain in complete control of the service, the customer experience, and your monthly costs.

How Does Our Telephone Answering Service Work?

To the caller, your telephone answering team are just like one of your in-house staff.

1

Choose your plan
Pick the call plan that suits your business needs.

2

Set up in minutes
Complete your setup online or by phone and start forwarding your calls.

3

Personalised greeting
We answer with your approved greeting, so every caller gets a seamless experience.

4

Stay connected
We transfer calls or send details instantly by email or SMS. Your callers will never know we’re not in-house.

Flexible, tailored telephone answering services

These are the FREE extras customers enjoy as part of their service with us

Free set up
Free 01/02/03/08 telephone number
24/7 telephone answering
Daily summary
Out of hours personalised voicemail
Ad-hoc outbound calls
Virtual office address
Live Chat
(inc software)
VIP customer recognition
Advanced call handling
Personalised on-hold recording
Automatically carry over unused minutes

Your Own Dedicated Account Manager

Get a personalised experience with your own dedicated account manager – a single point of contact who’s here to help you every step of the way.

From onboarding to ongoing support, your account manager will make sure everything is set up to fit your needs.

We are here to take the pressure off, so you can focus on what you do best, knowing we’ve got your back.

Rowena Cross

Trusted Telephone Answering in Brighton Since 2007

Based in Brighton, we have been supporting businesses across the UK for almost twenty years. Our receptionists are reliable, professional and friendly, trained to handle your calls as if they were part of your own in-house team. From day one, our goal has been to give every caller a positive experience and to make sure your business never misses an opportunity.

When you choose CSnotepad you receive far more than a basic message-taking service. You are given a dedicated team of receptionists who will represent your business exactly as you would want, providing the confidence that every caller is greeted warmly, their needs are understood, and their messages or calls are passed on quickly and accurately.

Many businesses choose us because we make the process simple and flexible. Setting up is quick and straightforward, and once you are up and running you can adjust your plan at any time to match your needs. You will receive instant call notifications together with daily email summaries, allowing you to stay completely in control of your service.

Our customers stay with us because they value the support, not because they are tied in. With twenty-four hour cover available, a Brighton-based reception team and flexible monthly plans, you can focus on running your business while we take care of the calls.

Choose the Right Plan for Your Business

Affordable, flexible call plans with everything you need to keep your business running smoothly.

What Our Customers Say

Yell Review

Thomas

Rated 5 out of 5
I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.
Google Review

James Costello

Rated 5 out of 5
Delivered on exactly what they said they would, flexible subscription options & found the manager there a pleasant guy to deal with. Perfect for small to mid companies who are growing, or need that in house presence when away from the office. I even had a couple of compliments from my customers saying how impressed they were with the service & how we should run a call centre!
Google Review

Adam Francis

Rated 5 out of 5
I’ve used a couple of call answering services in the past but I would never move away from CSnotepad now, they are by far the best on the market. The girls who answer the phone are very professional and for the service I receive the cost is so worth it. Why more companies don’t use this service is beyond me!
Yell Review

Anwar

Rated 5 out of 5
I have been using CSnotepad for over 4 years and can’t recommend them enough. There customer service is great, have proven to be super flexible to adapt to changes with my requirements and super friendly. Before using CSnotepad I had experience of their larger competitors but due to their size I always felt like I was dealign with a call centre and therefore so would my clients as they couldn’t give the the same local personal touch these guys can give. 10/10 and thoroughly recommend to others.
Google Review

Stuart Gibson

Rated 5 out of 5
My company has used CSnotepad for over 5 years. They provide customer service that goes beyond just answering phone calls. CSnotepad have integrated with bespoke systems to become an integral part of our operations from initial order placement to aftercare support. I would not hesitate to recommend them to any e-commerce business looking to improve overall satisfaction for their customers.
Google Review

Lorna Clark

Rated 5 out of 5
I’ve only been using CSnotepad for about 5 months, but I can see the relationship lasting a long time. They are totally professional and as a system, it just works. My clients are happy to be speaking to a person and not a machine, the emails are clear, concise and I actually use them on my database to document timelines for each client. Emergency calls are patched through to my mobile for continuity of service and I’ve recommended them to everyone who has spoken to me about problems with calls. Highly recommended.
Yell Review

John Berry

Rated 5 out of 5
I have worked with CSnotepad for many years and have always found them to be attentive, competent and versatile with their call answering. What I get from them is a bespoke script, which many companies I contacted initially could not do. I can change it when I want so my callers are always updated accurately. An Invaluable service.
Yell Review

John Squires

Rated 5 out of 5
We have been using CSnotepad for over ten years and they’ve never failed to satisfy. Property Europe Online Ltd are pleased to offer their recommendation to other business users, seeking a competitive & comprehensive selection professional services, they’re an invaluable asset to enhance ones profile.
Yell Review

Sharon Beds

Rated 5 out of 5
Fantastic at taking calls and representing my business. Have been using for 3 years and I couldn’t do without their professionalism. They have also been understanding during the pandemic and adjusted pricing to match the tough times we have been going through. Nice people.
Yell Review

Mike Ganson

Rated 5 out of 5
Without a shadow of a doubt the best service I have used. Not only are they professional but they are remarkably pragmatic too. If something is slightly outside the norm they will soon find a solution. When it comes to day-to-day work it is smooth and effortless. It take the hassle away from me and makes my life easier. With CSnotepad it just works. I recommend it to anyone who has such a need.
Yell Review

Matthew Francis

Rated 5 out of 5
We’ve used CSnotepad for years to handle our incoming calls. They’re very flexible with the service, calls are answered promptly and professionally, and we find it extremely useful.
Google Review

Adam

Rated 5 out of 5
I have been using CSnotepad for years and their service is fantastic. No calls get missed and everyone is always extremely polite and professional. I would highly recommend CSnotepad to anyone needing a virtual assistant.

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