Call Answering & Enquiry Handling in Brighton

Call Answering & Enquiry Handling

Brighton receptionists answering your calls and handling enquiries in your company name.

Professional Call Answering
& Enquiry Handling

At CSnotepad, we treat every call and customer enquiry as an opportunity to make the right impression. Our Brighton receptionists answer calls in your company name and handle enquiries on your behalf, ensuring your customers receive a helpful and professional response whenever they get in touch.

How Our Service Supports Your Business

24/7 Call Answering: We ensure your calls are answered promptly, so your customers can always reach a real person when they contact your business.

Personalised Call Answering & Enquiry Handling: Every call is answered in your company name, following your instructions so your customers receive the same professional experience they would expect from your own in-house team.

Experienced Receptionists: Our receptionists are trained in customer service and enquiry handling, ensuring callers feel listened to and understood.

Flexible Support for Your Business: From message taking to appointment booking, call transfers or enquiry processing, you choose the level of support that suits your business.

A Cost-Effective Alternative to Hiring Staff: Avoid the cost and commitment of employing in-house staff while still providing customers with a professional first point of contact.

Professional receptionists handling your calls and enquiries
A strong first impression for new enquiries
Fewer interruptions to your working day
Instant support when your business needs it
Calls transferred when you want them
Turn missed calls into new customers
Easy to scale as your business grows
No recruitment or staffing costs
Extended cover beyond normal office hours

How Our Service Works

To your customers, our receptionists simply feel like part of your in-house team.

1

Choose Your Plan: Select the plan that fits the level of enquiries your business receives.

2

We Set Everything Up: We learn about your business, agree how enquiries should be handled and create your call script.

3

We Start Handling Your Calls and Enquiries: Our receptionists answer calls in your company name and deal with enquiries exactly as you would.

4

You Stay Focused On Your Business: While we manage incoming calls and enquiries, you stay free to focus on running your business.

What’s Included As Standard

Your Own Dedicated Account Manager

Get a single point of contact who understands how your calls and enquiries should be handled.

Your dedicated account manager will guide you through the setup process and make sure everything is configured to suit your business.

From onboarding to ongoing support, they are there whenever you need to adjust how your calls and customer enquiries are handled.

Rowena Cross
Head of Operations

CSnotepad Has Provided Call Answering Services Across the UK Since 2007

With our office in Brighton, we provide businesses with a reliable team of professional receptionists who answer calls in your company name, just like part of your own team.

As a customer, you benefit from a dedicated team who do more than simply answer calls, helping ensure every customer enquiry is handled professionally and every caller receives a helpful response.

We support businesses across Brighton, Sussex and throughout the UK, providing dependable call answering and enquiry handling whenever you need it.

Extended call answering
Quick and straightforward setup
Instant call notifications and daily summaries
Flexible plans that grow with your business
No long-term contracts
Professional receptionists answering in your company name

Choose The Plan That Works For Your Business

Simple, flexible plans designed to suit businesses of all sizes.

What Our Customers Say

Ian Mitchell

Rated 5 out of 5

They truly offer a professional service. The staff is super friendly and highly trained. I never had one problem with their service. Just all around a great company. The prices are also great. We shopped around and in terms of value and service nobody comes close. No hesitation recommending them. Thanks again.

John

Rated 5 out of 5

We have been using CSnotepad for several years and they have helped us to run our business whilst on holiday or during busy periods. They answer calls, take orders and any after-service queries. One or two blips over the years but highly recommended.

Mike Ganson

Rated 5 out of 5

Without a shadow of a doubt the best service I have used. Not only are they professional but they are remarkably pragmatic too. If something is slightly outside the norm they will soon find a solution. When it comes to day-to-day work it is smooth and effortless. It take the hassle away from me and makes my life easier. With CSnotepad it just works. I recommend it to anyone who has such a need.

Lorna Clark

Rated 5 out of 5

I’ve only been using CSnotepad for about 5 months, but I can see the relationship lasting a long time. They are totally professional and as a system, it just works. My clients are happy to be speaking to a person and not a machine, the emails are clear, concise and I actually use them on my database to document timelines for each client. Emergency calls are patched through to my mobile for continuity of service and I’ve recommended them to everyone who has spoken to me about problems with calls. Highly recommended.

Matthew Woodall

Rated 5 out of 5

We have been using the services of CSnotepad now for a number of years. They are such a flexible company that provides a great time saving and cost effective service for our business.

Elvire

Rated 5 out of 5

CS is a real business partner. The quality of service is excellent. They were very helpful during the Covid-19 lock down.

Annalese Ferrari

Rated 5 out of 5

The customer service is excellent and the staff are extremely well trained with accurate answering and message recording skills. Definitely a helping hand for any small business.

Rob Hall

Rated 5 out of 5

We have been using CSnotepad for a number of years and have always found them professional, responsive and flexible. Their call plans are good value and using them has freed up time to allow us to concentrate on helping callers.

Stuart Gibson

Rated 5 out of 5

My company has used CSnotepad for over 5 years. They provide customer service that goes beyond just answering phone calls. CSnotepad have integrated with bespoke systems to become an integral part of our operations from initial order placement to aftercare support. I would not hesitate to recommend them to any e-commerce business looking to improve overall satisfaction for their customers.

Stephen Shannon

Rated 5 out of 5

Excellent company and service. I can get on with my work and go on holiday in the knowledge that my customers are going to be talked to.

Anwar

Rated 5 out of 5

I have been using CSnotepad for over 4 years and can’t recommend them enough. There customer service is great, have proven to be super flexible to adapt to changes with my requirements and super friendly. Before using CSnotepad I had experience of their larger competitors but due to their size I always felt like I was dealign with a call centre and therefore so would my clients as they couldn’t give the the same local personal touch these guys can give. 10/10 and thoroughly recommend to others.

Kim Hayes

Rated 5 out of 5

I have been using CSnotepad for a while now and my only concern is why I didn’t use them earlier. Having just had two weeks away on holiday they handled all the calls and emailed plus at my request sent text messages to my mobile so I always knew what was going. If you run a small business, you should give them a try.