Never Miss Another WhatsApp Enquiry
Instant WhatsApp replies, 24 hours a day, in your company’s name.
Never leave another WhatsApp enquiry waiting
Your AI WhatsApp Receptionist responds instantly, answers questions using knowledge of your company, qualifies new enquiries and gathers everything your team needs when human follow-up is required.
Don't just read about it. Message it.
Start a real WhatsApp conversation with CSnotepad's own AI receptionist and see exactly how it responds to a new enquiry.
WhatsApp will open with a suggested test message. You can change it before sending.
on your phone
An intelligent first response for every WhatsApp enquiry
Give customers an immediate, professional response without requiring your team to monitor WhatsApp throughout the day and night.
Available around the clock
Customers receive an immediate response during the day, overnight, at weekends and on bank holidays.
Trained around your company
Your receptionist uses approved information about your services, locations, opening hours and processes.
Answers common questions
It responds to routine customer questions clearly and consistently, reducing unnecessary interruptions for your team.
Qualifies new enquiries
The AI asks relevant follow-up questions so your team understands what the customer needs before making contact.
Captures contact details
Names, telephone numbers, email addresses and other important information can be collected naturally during the conversation.
Requests human follow-up
When an enquiry needs a person, the AI invites the customer to request a callback or email response from your team.
From first message to qualified enquiry
The experience is simple for your customer and useful for your team.
A customer messages
They contact your company through WhatsApp just as they normally would.
The AI responds
Your receptionist replies instantly in a friendly and professional tone.
It gathers information
Questions are answered and the customer's requirements and contact details are collected.
Your team is updated
A clear summary of the conversation is emailed to your team when follow-up is required.
Customers get an instant answer. Your team gets the full picture.
When the AI cannot complete something itself, it does not pretend that it can. Instead, it collects the relevant details and lets the customer know that your team can call or email them back.
New WhatsApp enquiry
AI or fully managed by people?
CSnotepad can manage your WhatsApp enquiries in two different ways.
AI WhatsApp Receptionist
Instant, intelligent responses with human follow-up requested when needed.
- Available 24 hours a day
- Answers routine questions instantly
- Qualifies enquiries and collects details
- Sends conversation summaries to your team
- Ideal for high availability at a lower cost
Fully Managed WhatsApp
Your WhatsApp conversations handled personally by our UK reception team.
- Every message handled by a real person
- More complex conversations managed
- Appointments and actions completed where agreed
- Included within Enquiry Handling
- Ideal when every conversation needs human involvement
Questions about your AI WhatsApp Receptionist
Will customers know they are speaking with AI?
The service is designed to communicate openly and professionally. It will not falsely claim to be a human member of your team.
Can it answer questions about my company?
Yes. Your AI receptionist is trained using approved information about your services, opening hours, locations and commonly asked questions.
Can a human join an active AI WhatsApp conversation?
No. A live human takeover is not available within an active AI-managed WhatsApp conversation. Once the AI receptionist is handling the conversation, a human team member cannot join midway through and begin replying within that same interaction.
When human assistance is needed, the AI collects the customer's contact details and relevant information, explains that a member of the team will follow up, and requests a callback or email response. A summary of the conversation is then sent to your team.
What information will my team receive?
Your notification can include the customer's name, company, telephone number, email address, reason for contacting you and a summary of the conversation.
Can I still choose a fully human service?
Yes. CSnotepad also offers fully managed WhatsApp enquiry handling, where conversations are handled by our UK reception team.
How much does the service cost?
We offer Standard and Professional monthly plans. Visit our pricing page to compare the available usage allowances, support levels and setup costs.
Give every WhatsApp enquiry an immediate response
Compare our Standard and Professional plans and choose the AI WhatsApp Receptionist package that best suits your company.