Brighton: 01273 741400              Swindon: 01793 626362

WhatsApp

Simple, Transparent Pricing

One fixed monthly fee. No long-term contracts. No hidden costs.

A receptionist that never clocks off

Give every WhatsApp enquiry an instant response, day or night

Your AI WhatsApp Receptionist answers questions, qualifies new enquiries and collects the details your team needs, even when nobody is available to reply.

Available 24/7 No evenings, weekends or bank holidays left uncovered.
Replies in seconds Customers are engaged while their interest is still high.
Never calls in sick A reliable first response without adding another wage.
Founding customer launch pricing
Launch price

Standard

A dependable 24/7 first response for small and growing companies.

Normally £69 per month
£ 45 /month
+ VAT
Save £24 every month during your first year
That is around £1.48 per day
Launch price applies for your first 12 months, then renews at £69 + VAT per month.
  • Up to 50 completed WhatsApp conversations each month
  • Instant responses, 24 hours a day
  • AI trained around your company
  • Answers routine customer questions
  • Qualifies new enquiries
  • Collects customer contact details
  • Conversation summaries emailed to your team
  • Routine knowledge and website updates
  • Standard support and troubleshooting
  • Ongoing conversation improvements
£199 + VAT initial setup
For busier companies
Launch price

Professional

Greater freedom and priority support when WhatsApp is a busy part of your customer journey.

Normally £129 per month
£ 99 /month
+ VAT
Save £30 every month during your first year
That is around £3.25 per day
Launch price applies for your first 12 months, then renews at £129 + VAT per month.
  • Unlimited WhatsApp conversations*
  • Everything included in Standard
  • Priority support and troubleshooting
  • Priority knowledge and website updates
  • Faster turnaround when your services change
  • More frequent conversation review and optimisation
  • Priority assistance when launching new services
  • Ongoing platform improvements
£199 + VAT initial setup

*Unlimited usage is subject to our reasonable Fair Usage Policy. Prices exclude VAT.

Already use CSnotepad for call answering?

Your £199 setup fee is waived when you add an AI WhatsApp Receptionist to your existing service.

Not another subscription. An extra pair of hands.

This is a receptionist ready to respond every hour of every day, without recruitment, annual leave, sickness or an additional salary. If it recovers just one valuable enquiry that would otherwise have gone unanswered, it may already have paid for itself.

Included in your setup

Everything needed to prepare your new receptionist for customers

We handle the training, WhatsApp connection and testing needed to make sure your receptionist is ready before speaking with customers.

AI

AI configuration

We configure the receptionist around your company, customer journey and preferred tone of voice.

KB

Knowledge training

We train it using approved information from your website, services and frequently asked questions.

WA

WhatsApp connection

We help connect your WhatsApp Business account and configure the service for launch.

✓

Testing and launch

We test the customer journey and conversation handling before your receptionist goes live.

Ongoing optimisation and support

Your receptionist keeps pace as your company changes

When you launch a service, change your opening hours or update your website, we help keep your receptionist informed. Both plans include ongoing support so customers continue receiving accurate, useful answers.

  • Knowledge and website content updates
  • Changes to services, locations and opening hours
  • Technical troubleshooting
  • Ongoing conversation and service improvements
  • Conversation handling refinements
  • Priority turnaround for Professional customers
Frequently asked questions

Questions before you bring your receptionist on board

What counts as a completed WhatsApp conversation?

A completed conversation is one customer enquiry handled as a continuous interaction. Individual messages within that conversation are not each counted separately.

What happens if I regularly exceed 50 conversations?

We will contact you to discuss whether the Professional plan would be a better fit. It includes unlimited conversations, subject to our reasonable Fair Usage Policy.

Can I upgrade my plan later?

Yes. You can move from Standard to Professional if your usage increases or you would benefit from priority support and faster updates.

Can the AI be updated when my company changes?

Yes. Both plans include ongoing knowledge updates. Professional customers receive priority turnaround for changes, optimisation and troubleshooting.

Can a human join an active AI WhatsApp conversation?

No. This service does not support a live human takeover while the AI conversation is in progress. Once a conversation has been initiated and is being handled by the AI receptionist, a human team member cannot enter midway through and begin replying within the same active conversation. If human assistance is needed, the AI collects the customer’s details, explains that a member of the team will follow up, and requests a callback or email response. A summary of the conversation is then sent to your team.

Do you also offer human WhatsApp handling?

Yes. Our UK reception team can manage WhatsApp conversations as part of our fully managed Enquiry Handling service. This is a separate human-led option for companies that want every conversation personally managed by a receptionist.

Do I need to pay online?

No. Select the Standard or Professional plan and complete the short signup form. We will then contact you to confirm your requirements and arrange the setup of your service.

Bring your new WhatsApp receptionist on board

Choose the level of cover that suits your company and complete our short signup form. No payment is taken online.

Select Standard Select Professional