Matthew Woodall
★★★★★ Rated 5 out of 5
We have been using the services of CSnotepad now for a number of years. They are such a flexible company that provides a great time saving and cost effective service for our business.
We Handle Your
We can manage customer enquiries, wherever they come from
Whatever Your Business
We’ve Got Your Enquiries Covered
Businesses receive enquiries from more places than ever. Phone calls, emails, website forms, WhatsApp messages, social media and online directories can all generate customer enquiries throughout the day.
Keeping up with them all takes time, and missed enquiries often mean missed opportunities.
CSnotepad provides office-based virtual receptionists who handle those enquiries on your behalf. Depending on your requirements, we can answer questions, book appointments, process orders, update your systems, and pass information to you quickly and clearly.
Your customers receive a professional response and your enquiries are handled exactly the way you want them to be.
Businesses now receive enquiries from many different places including phone calls, email, website forms, WhatsApp and social media.
Our office-based virtual receptionists handle those enquiries on your behalf, helping customers, booking appointments and capturing important details.
Your customers receive a prompt, professional response while you stay focused on your business.
- Create the perfect first impression
- Capture and handle every customer enquiry
- Book appointments, take orders and process information
- Save time without hiring extra staff
A Team Of Receptionists At A Fraction Of The Cost
CSnotepad gives your business access to experienced office-based virtual receptionists who handle customer enquiries on your behalf. From phone calls and emails to website forms and online messages, we make sure every enquiry is responded to quickly and professionally.
Cost effective support – Outsourcing your customer enquiries costs far less than employing in-house staff, while still giving you professional front line support.
Reliable cover – Busy periods, staff absence or unexpected surges in enquiries are handled seamlessly so your customers always receive a prompt response.
Flexible support – Whether you need help answering calls, responding to messages or booking appointments, the service adapts to the way your business works.
See If CSnotepad Is Right For Your Business...
Speak with an account manager to discuss how we can help manage your customer enquiries.
Established in 2007
Based in the UK
Trusted by hundreds of UK businesses
Experienced team
Local full time office based staff
What Our Customers Say
Annalese Ferrari
★★★★★ Rated 5 out of 5
The customer service is excellent and the staff are extremely well trained with accurate answering and message recording skills. Definitely a helping hand for any small business.
Kim Hayes
★★★★★ Rated 5 out of 5
I have been using CSnotepad for a while now and my only concern is why I didn’t use them earlier. Having just had two weeks away on holiday they handled all the calls and emailed plus at my request sent text messages to my mobile so I always knew what was going. If you run a small business, you should give them a try.
Ian Mitchell
★★★★★ Rated 5 out of 5
They truly offer a professional service. The staff is super friendly and highly trained. I never had one problem with their service. Just all around a great company. The prices are also great. We shopped around and in terms of value and service nobody comes close. No hesitation recommending them. Thanks again.
Lorna Clark
★★★★★ Rated 5 out of 5
I’ve only been using CSnotepad for about 5 months, but I can see the relationship lasting a long time. They are totally professional and as a system, it just works. My clients are happy to be speaking to a person and not a machine, the emails are clear, concise and I actually use them on my database to document timelines for each client. Emergency calls are patched through to my mobile for continuity of service and I’ve recommended them to everyone who has spoken to me about problems with calls. Highly recommended.
Stuart Gibson
★★★★★ Rated 5 out of 5
My company has used CSnotepad for over 5 years. They provide customer service that goes beyond just answering phone calls. CSnotepad have integrated with bespoke systems to become an integral part of our operations from initial order placement to aftercare support. I would not hesitate to recommend them to any e-commerce business looking to improve overall satisfaction for their customers.
James Costello
★★★★★ Rated 5 out of 5
Delivered on exactly what they said they would, flexible subscription options & found the manager there a pleasant guy to deal with. Perfect for small to mid companies who are growing, or need that in house presence when away from the office. I even had a couple of compliments from my customers saying how impressed they were with the service & how we should run a call centre!
Lisa Reynolds
★★★★★ Rated 5 out of 5
I’ve been using CSnotepad for a number of years and they are always great. Consistent service, nicely spoken people answering the phone who are always very friendly. Information taken is always correct, and I’ve also recommended them to quite a few of my fellow business owners, who need to have call answering. Fair price and they take all of the hard work out of answering calls. Highly recommend.
Matthew Francis
★★★★★ Rated 5 out of 5
We’ve used CSnotepad for years to handle our incoming calls. They’re very flexible with the service, calls are answered promptly and professionally, and we find it extremely useful.
Rob Hall
★★★★★ Rated 5 out of 5
We have been using CSnotepad for a number of years and have always found them professional, responsive and flexible. Their call plans are good value and using them has freed up time to allow us to concentrate on helping callers.
Adam Francis
★★★★★ Rated 5 out of 5
I’ve used a couple of call answering services in the past but I would never move away from CSnotepad now, they are by far the best on the market. The girls who answer the phone are very professional and for the service I receive the cost is so worth it. Why more companies don’t use this service is beyond me!
Carole Fookes
★★★★★ Rated 5 out of 5
I have had an account with this firm for 12 years and cannot praise them enough. They always respond positively and nothing is too much trouble. Customers really believe they are speaking to a member of our team. Regretfully we are now closing our business (retiring) and so our association will end, but I am so glad that we decided to go ahead with them.
Stay Updated With Our Latest News
Report Finds Small Businesses Continue to Feel the Squeeze
New report finds that 2 out of 3 small businesses have had to raise their prices 3 times or more in the past 5 years…
UK & Spain See Super Savings from Solar & Wind as Renewable Energy Saves €136 Million Every Day
A report found that in 2025, the EU generated more electricity from wind and solar than it did from fossil fuels – a huge milestone…
The UK’s Cheapest Areas for First Time Buyers
A new report highlights the top 10 cheapest areas for GenZ to get on the property ladder within the UK. The report by Lloyds Banking…
Property Ladder Hope for GenZ
It’s all too familiar to hear the same sorry tale – the lack of opportunity for GenZ to get on the property ladder. It now…
Quitting Technology – 2026 Branded the Year of the Analogue
2026 is the year that people are trying to reduce their technology usage and make a shift towards analogue living. What is analogue living? Analogue…
Elon Musk – UK’s Newest Electricity Provider
Tesla has been granted approval to enter the UK’s retail energy market. The license allows Tesla Energy Ventures Limited, a subsidiary of Musk’s company, to…