Personalised Business Telephone Answering Services

A. Our core hours are Monday to Friday 8.30am - 6.30pm and Saturday 9am - 5pm. Our extended hours are 24/7.

A. We answer them exactly as a personal assistant would. We answer a telephone call for you with your company name and a greeting according to your preference.

A. You'll have a small team of 3 experienced receptionists that are first in line for your calls. They will be trained on your account setup, familiar with your business and get to know your customers. If all 3 receptionists happen to be busy on calls when one comes in, it will immediately overflow to a free receptionist on another team. Your caller will never be kept waiting.

A. We provide you with a unique number when you register. You divert your calls to this unique number. Our system recognises calls coming in on this number and your welcome message pops up on our receptionist's screen.

A. You can divert your calls to us simply by activating call diversion from the keypad on your telephone. We will go through this with you step by step.

A. Yes, you can divert any type of line to us or both at the same time.

A. That's fine, and there's no extra charge.

A. Yes we can, there's no need to change your number and you can simply divert all calls straight to us.

A. Of course. We assign a local rate 0845/0844 number to your account. You are free to use this number on your website, advertising material etc... and there's no extra charge. We can also offer other numbers such as 0800 freephone numbers, and 09 premium rate numbers, just click here

A. Absolutely. In fact we can provide any number nationwide, just click here

A. We can either e-mail you or text you. It's entirely up to you.

A. We have no set up fee. You pay your monthly subscription for any services in advance and we bill you for your calls or mail forwarding 1 month in arrears. If you sign up to a Pay As You Go tariff, you will add £27 of call credit to your account on day 1. This will appear as a credit on your first bill. Once this is used up, you pay for your calls monthly in arrears. There is a minimum of 10 calls per month on the PAYG. For details of our costs, please see our Prices page.

A. Providing there are no unexpected delays we will have your account setup by start of business the following day.

A. No. At CSnotepad we don't believe in tying you into a long contract, should you ever wish to cancel, all we require is 1 month notice.

A. Yes. We have a short term package which we can tailor to your needs. It is specifically designed for companies who wish to use our answering service solely whilst they're on holiday or away from the office for a given period of time. Please contact us for more details on your own personalised package.

A. No. We do not charge you for any wrong numbers or telephone calls that we can ascertain are sales cold calls.

A. Because you choose when your telephone calls are diverted, you have complete control over the costs. We also send you an end of day report, letting you know how many telephone calls we have answered for you that day.

A. If your telephone calls are still diverted when our offices close, your calls will go through to our state of the art voicemail facility. You will then be able to access your voicemail at any time, day or night, simply by using the pin number we provide you with. We do not charge for any telephone calls answered by voicemail.

A. No. Our professional receptionists answer your telephone calls in your business name and use exactly the same greetings your in house staff use.

A. Don't worry, we email you a summary report of all your messages at the end of each day, free of charge. And if it's really urgent, just give us a call and we'll retrieve it for you there and then.

A. Yes. Call us and we will be happy to discuss a tailored answering service specific for your needs.