Category Archives: Getting to Know Your Service


Are You Running a Marketing Campaign Soon? Get Support from CSnotepad

Tuesday, April 30th, 2019

added team support

Are you planning a marketing campaign? Don’t take on the stress of hiring additional staff….simply borrow ours!

At CSnotepad we can support you throughout the entire campaign if you need it, from the planning, roll-out, and post campaign.

Here are just a few ways that we have already supported other businesses during their marketing campaigns….

In preparation for a campaign we can:
Manage your social media platforms
Postal mail-outs
Email mail-outs
Make simple out-bound calls

During a campaign we can:
Answer and handle all incoming calls
Act as a central reception patching incoming calls through to relevant team members
Respond to emails
Process payments through your own online payment portal
Send brochures or marketing material
Collect all caller information for future marketing

After a campaign we can:
Input all customer information into your chosen database
Provide call statistical analysis
Make follow-up outbound calls
Document scanning
Offer diary management

Save time, stress and money…
Don’t burden your business with the task of hiring additional staff to support you during your campaign. Our Admin Support Service saves you from advertising for staff, interviewing, training, not to mention dealing with the financial obligations and commitments that come with hiring additional staff. Trust us when we say that our staff are just the kind of people you’d choose to hire yourself! We invest heavily in our recruitment procedure, ensuring that every member of our team has a positive attitude and willingness to offer the very best service.

A tailored service to meet your admin needs….
No job is too large or too small, too repetitive or too peculiar! We pride ourselves on a personal service, and we will take the time to discuss and fully understand the challenges you’re facing, and shape a service that really meets your campaign’s needs.

For more information, or simply to chat one of our team about admin support, call us on 01273 741400.

A Reminder – How We Sift Out Your Cold Calls & What You Can Do To Help!

Wednesday, April 17th, 2019

Cold calls, sales calls, nuisance calls…call them what you will, there’s no denying that they’re distracting, frustrating and often costly to your business, particularly if you’re using a telephone answering service that charges for them. At CSnotepad we don’t believe it’s fair for you to waste your valuable call credits on frustrating cold calls, so we’ll never charge you for a cold call, or put it through to you.

We spend a great amount of time and money training our customer service advisors to offer your callers the very best service – their training also includes how to determine if one of your calls is from a cold caller. We can’t expect our advisors to be detectives, or try to catch your cunning cold callers out, and we’re in no doubt that your genuine callers wouldn’t take too kindly to being interrogated if we suspect them to be a cold caller. Worse still, if we refuse to put a call through to you, or don’t take a message from a caller that later emerges to have been a genuine sales lead and not a cold caller, we’d fully understand your annoyance. To avoid any frustration to you or your genuine callers, we have found a need to keep the criteria for classifying a cold caller fast, simple and uniform across all of our customers.

Here’s how we classify a cold caller:
If a caller doesn’t ask for you or a member of your team by name, and instead asks for the person in charge of marketing, your website, stationery etc. we consider this a cold call and politely ask the caller to remove you from their marketing list and not call again. If however they ask for you by name, we will treat this as a genuine caller and handle it as your script instructs.

Steps you can take:
If you find that cold calls are reaching you, it is your responsibility to ask the cold caller to remove you from their marketing list and not call again. If you find that the same number keeps cold calling you and costing you valuable call credits, we can add this number to a blocked list so that it never reaches you again, just drop us an email with the details and we can immediately take action.

We’re also happy to call companies on your behalf to request that they remove you from their marketing list – this simple outbound call will just be charged as one of your call credits and gets the job done quickly.

If you’re at all concerned that you may miss out on calls that could be mistaken as nuisance calls, then please do just give us a call and let a member of our team know. We’d be more than happy to handle each call in line with your script without any exceptions.

If you have any concerns about cold calls, or would like to understand more about how cold calls are currently handled on your account, just give a member of our team a call today on 01273 741400.

Get 2 Months for FREE with CSnotepad

Monday, April 1st, 2019

calendar year

Sign up for an annual subscription and get 2 months for free.

Pay for 10 months and get 12.

Get a 17% discount on your yearly subscription.

We’re giving away 2 free months for anyone that signs up for a year.

However you want to say it, it’s a tasty deal! Save yourself not only money, but also monthly invoice hassle!

How it works:

Pay for a years subscription in advance with us, and we’ll only charge you for 10 months and give you the remaining 2 months for free!

See it as a nice little thank you for saving our team and yours from tackling an additional invoice each month! We know all too well that dealing with invoices and sorting out payments can be a grueling task that you reluctantly face each month. With our annual offer you’ll only ever receive an invoice from us on the months that you go over your monthly subscription allowance, otherwise, you’re free to just enjoy your CSnotepad service stress-free and invoice-free for the entire year.

If you’d like to take advantage of our annual offer, just give a member of our team a call today on 01273 741400.

Telephone Answering From CSnotepad: We Won’t Charge You For Cold Calls

Friday, March 15th, 2019

phone answering cartoon

Unlike other virtual receptionists, we don’t charge for cold calls. We don’t believe it’s right for you to waste your valuable call subscription credits on time-wasting cold callers.

Cold calls cost our business heavily, wasting the time of our customer service agents when they should be answering important calls for your business. We never charge you for this lost time, in fact you wont even know that you’ve received cold calls – just as it should be!

We thought we’d let you know just how we go about sifting out your cold calls…

Here’s what we classify as a cold call:
If a caller doesn’t ask for you or a member of your team by name, and instead asks for the person in charge of marketing, your website, stationery etc. we consider this a cold call and politely ask the caller to remove you from their marketing list and not call again.

You’re in control:
If you find that cold calls are still reaching you, it’ll be because they have your name, it’s then your responsibility to ask the caller to remove you from their marketing list and not call you again. Alternatively, feel free to drop us an email with their details and we’ll be happy to make an outbound call to them on your behalf. It’ll just be charged as one of your call credits, and it gets the job done quickly and effortlessly for you.

If you’re at all concerned that you may miss out on calls that could be mistaken as nuisance calls, then please do just give us a call and let a member of our team know. We’d be more than happy to handle each call in line with your script without any exceptions.

Just another reason for choosing CSnotepad as your virtual receptionist!

For more information about telephone answering, or any of our virtual receptionist services, talk to a member of our team today on 01273 741400.

Free Trial of Our New Sister Company – Live Web Chat

Friday, March 8th, 2019

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We’re pleased to be offering customers a new support channel that helps improve customer service and increase sales.


Live Web Chat has been designed to give visitors to your website real time support. Our team of professional and friendly customer service advisors are on hand to look after your website visitors, answering queries, offering advice to better navigate your site, securing sales and capturing visitor information for future marketing.

Live Web Chat software is branded to your business, fitting seamlessly into your website, generating a better, faster and simpler customer service platform to:

  • Communicate instantly with visitors to your website
  • Real-time support available when customers have questions
  • Reduce lost opportunities
  • Increase sales

The complete Live Web Chat service, including the software and the staff, starts from just £39 a month.

Try our Live Web Chat service for free for 30 days and see how it can help your business.

For more information visit our website www.livewebchat.co.uk

Did you Know we can Extend the Hours we Answer Your Calls?

Friday, March 1st, 2019

lots of clocks

Fancy having your calls answered around the clock, even on Christmas Day?! Did you know we offer telephone answering outside of our core hours?

Our core team of customer service advisors offer you call answering between 8:30am and 6pm Monday to Friday, and 9am until 3pm on Saturday, but we understand that your customers may need to call you in an emergency, make bookings, or have enquiries outside of these hours. Your calls can be answered by our extended hours team 24/7, and 365 days a year should you need it.

An extended hours service can prove invaluable to businesses that offer an emergency response or deal with time sensitive enquiries. Any business that wishes to offer an exceptional level of customer care by extending their customer care hours will find it sets them apart from their competitors.

Extend your call answering hours by a little…or a lot!

Your CSnotepad service can seamlessly extend to cover Sundays and bank holidays, or start earlier in the morning and extend later into the evening.

Extending your hours will never compromise the service you receive – your calls will continue to be answered seamlessly and professionally. However, should you wish for your extended hours calls to be handled slightly differently to your core hours calls, that’s something we’d be happy to put in place. We’re aware that callers outside of core hours may have different requirements, for example we can patch calls through directly to your emergency team, or send messages via sms or email to relevant ‘on call’ team members.

Find out more…

Prices for extended hours depend on your requirements, but in some cases we can add it free of charge to your current subscription. To find out more talk to a member of our team today on 01273 741400 or drop us an email on message@csnotepad.co.uk.

Message Guarantee: Our Pledge to Our Customers

Tuesday, February 19th, 2019

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We want our customers to know that we really do invest a lot of our time and efforts into getting our team right, it matters to us that each and every call is handled to the highest standard, and that we offer a service that both we and you can be proud of.

Careful selection of our staff, focused staff training, continued monitoring and generous incentives are all areas we keep adapting and mastering in our pursuit of the very best team who can offer your callers the very service.

However hard we try, we know that on the very rare occasion, our service may not quite perform to the level you have come to expect from us, and we never want you to lose out. That’s why we offer each and every one of our customers our ‘Message Guarantee’.

What is our Message Guarantee?
Should you spot a mistake in the messages you receive from one of our customer service advisors regarding your calls, we’ll re-credit you for the call.

Perhaps one of our call agents hasn’t given you the correct name, or has given you an incorrect digit in a contact number, we understand that errors however small can have a big impact on your ability to make sales, grow your business and build your customer service model. By notifying us of any mistakes we can look to make improvements where necessary, and put new processes in place, further limiting errors in the future.

What we do to provide you with the very best customer service team:
We want you to know that we select our customer service advisors carefully, always paying particular attention to how well they’ll compliment our long-standing team, and whether they have the right attributes to offer superior service to your customers. We know that some things can’t be trained, and the positive attitude and willingness to offer the best service are natural traits that we seek out in every one of the customer service advisors we bring into the team. For everything else that can be learned, we have an experienced team member solely responsible for training to the high standards we expect. Not only does our trainer guide our newest advisors, but they also closely and consistently monitor our existing team to make sure the bar is never knowingly dropped. On the very rare occasion that it might – contact us – let us know – so that we can re-credit you with the call as part of our Message Guarantee pledge to you.

12 Months for the Price of 10 – That’s the CSnotepad Annual Offer!

Wednesday, December 5th, 2018

calendar

Are you ready for a double win-win in 2019?! Reduce the invoice hassle for you and us, and get yourself a pretty tasty 17% discount on your CSnotepad subscription.

As 2018 draws to a close, we hope you’re thinking ahead to all the positive things 2019 will have in store for you and your business…a saving on your call answering subscription should be one of them!

In an aim to free up more time for your team and ours, we’re offering our customers an annual offer to reduce the hassle associated with a monthly invoice. One less payment to make each month, and you can enjoy using your CSnotepad service stress free for the entire year.

How it works:

Pay for a years subscription in advance with us, and we’ll only charge you for 10 months and give you the remaining 2 months for free! That’s 17% percent discount just for paying in advance.

You’ll only get an invoice from us if you go over your monthly call allowance, other than that you’ll have one less invoice in your inbox and one less payment to worry about each month. Time saver and money saver – what’s not to love!

If you’d like to take advantage of our annual offer, it takes no time at all to put in place, no lengthy conversations or endless paperwork,  just give a member of our friendly team a call today and they’ll be happy to help – 01273 741400.

Talk Your Way to a Low Cost Subscription with CSnotepad – Become a Referrer

Saturday, December 1st, 2018

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Forming a good network of contacts takes time, energy, and commitment, so make the most of this admirable skill set and start earning as a referrer for CSnotepad.

If you use our service, if you feel that our service really helps your business and you could confidently recommend us and the merits of our virtual receptionist services to others, we’d love for you to let other businesses know about us.

As we hope you already know as a user of our service, a virtual receptionist can support a huge variety of businesses, so it really doesn’t matter where your network of connections lie.

We’d love to hear from you if the networking events you attend build relationships between sole-traders or nationwide companies.

We’d love to hear from you if your business allows you to reach out to other businesses based all over the country, or all over the world.

We have a professional and skilled team of customer service advisors able to to support any business by tailoring our services to their individual needs – whatever their business, whatever their size and where ever they’re based.

What you need to do?
We don’t expect you to give our service the hard sell, or know the ins and outs of everything we do and everything we offer. We’d just love it if you’d talk positively about your experience using our service and promote the merits of using a virtual receptionist to other businesses within your network.

So what’s in it for you?
If you feel you could send a stream of new customers our way, we’d like to say thank you. You’ll receive 15% of the monthly spend of anyone you refer, this will come straight off your own monthly spend with us. This means that for each and every customer you refer that signs up with us, you’ll receive 15% of each and every spend they make with us, for each and every month that they’re with us! There’s no cap, no sneaky terms and conditions, once you’ve referred a few new customers, you could find that your referrals pay for your entire monthly subscription with us. More over, with enough referrals you could find we end up paying you to use us!

For more information, just drop us an email: info@csnotepad.co.uk, or give us a call: 01273 741400.

You’re in Control of When You Divert Your Calls to Us & When You Don’t – Here’s How!

Monday, October 15th, 2018

call divert arrows

Choosing to use a telephone answering service like ours doesn’t necessarily mean you need to use us all of the time, or that we have to take all of your calls. You have more freedom and flexibility than perhaps you realise!

Many of the businesses that use us treat us much like a safety net during their busiest periods or when they’re simply not able to answer calls themselves – this can be for any number of reasons…

  • Staff sickness
  • Staff holiday
  • During a staff meeting
  • An expected peak in call volume
  • An unexpected peak in call volume
  • Extra support during a marketing campaign
  • During an office renovation

…to name just a few!

The reason really doesn’t matter, businesses that use our service know that when they need call support, we’re there for them to divert to. It doesn’t matter if they divert to us all day every day, or just sporadically, they know they have full control of when they do and don’t take incoming calls themselves.

The actual act of diverting your calls to us is easier than you might think. You don’t need to call us in advance, or wait for us to get back to you. You don’t have to fill out any complicated forms, or orientate an intimidating looking website to make the changes you need. We know that when you want us to take your calls, you want the change to be fast and easy, that’s why it’s fully in your control. To ensure that this is always the case, we encourage all of our customers to familiarise themselves with how to set up a divert on their phone line and how to ensure that it’s working correctly.

When you sign up for a call subscription with CSnotepad we’ll provide you with a divert number, here’s how to use it…

If your incoming calls reach you via a BT phone line here are our simple instructions on setting up a divert: BT Divert Set-Up

If your incoming calls reach you via a Sky phone line here are our simple instructions on setting up a divert: Sky Divert Set-Up

If your incoming calls reach you on an iPhone here are our simple instructions on setting up a divert: iPhone Divert Set-Up

If your incoming calls reach you via an Android phone line here are our simple instructions on setting up a divert: Android Divert Set-Up

Switching your divert on, switching your divert off, diverting your calls to us, or answering them yourself…it’s all up to you, you’re in full control, we’re here when you need us.

For any further help or information setting up a divert just ask a member of our team on 01273 741400.

Recent Posts

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Sussex Telephone Answering Service: CSnotepad Offers a Reliable & Professional Local Service

Are You Running a Marketing Campaign Soon? Get Support from CSnotepad

Our Sister Company Live Web Chat – Chat Your Way to the Checkout

A Reminder – How We Sift Out Your Cold Calls & What You Can Do To Help!

Get 2 Months for FREE with CSnotepad

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD