Category Archives: General


Thinking of Selling Your Telephone Answering Business? – We’re Interested!

Tuesday, October 31st, 2017

growing money

Whether your business isn’t proving as profitable as you’d like, perhaps you’re struggling with the financial strains of staffing, or maybe you’re simply looking to start a new venture…we’re interested in purchasing your business or your database of clients and contacts.

We understand that it’s had to know if, or when to sell your business – your business likely represents years of highs, lows, reward and sacrifice. But it’s wise to think about the financial potential you have locked away in your business if you are considering selling, an injection of money could help you start and grow your next venture, or better enjoy a long and comfortable retirement.

We run a successful virtual receptionist company from Hove, East Sussex. We started our business over 10 years ago and we’re proud to say we’ve weathered tough and trying economic times and continue to thrive in a competitive market. Far from blowing our own trumpet, we’re simply trying to highlight that the loyal customer base that you’ve worked so hard to build will continue to be in safe hands with us. Professional, proactive and polite, our team are dedicated to great customer service for every one of our customers.

It doesn’t matter if you manage a small client base alone, or have an extensive team supporting you, we’d be interested in discussing your business, no matter its size or profitability. Any discussions we have regarding you and your business will be held in the strictest confidence. If you’re simply toying with the idea of selling and don’t feel ready to engage in any formal discussions, that’s fine, feel free to contact us for an informal chat about possible future options and opportunities.

You can call us on 01273 741400 to talk to a member of our team today.

We Will Always Recruit Great Candidates – Even if We’re Not Advertising!

Monday, September 25th, 2017

recruitment magnifying glass image

Don’t wait for us to advertise a position, get in touch, we are always recruiting if you’re the right kind of person – we know how valuable you are!

We offer full training for any position within our company, but from our experience we know that some things we just can’t train. We’re always on the lookout for people that have the right mindset to be a real credit to our team. A positive ‘can-do’ attitude, a willingness to offer great service as standard, a dedication to the role and appreciation for the important part you play within the bigger team are key traits we look for. It’s people like you that enable us to continue the great customer service we offer and maintain a positive and enjoyable working environment. It may sound simple, but a smiling and optimistic team member has a positive affect all round! If you’re keen to progress, we’re always keen to promote from within, and we’re quick to acknowledge and reward hard work and a pro-active approach.

If you don’t see a job advert for current openings, or feel you have a strong skill-set that slightly differs from the role we’ve advertised, get in touch, we’d love to hear from you: careers@csnotepad.co.uk

Are You Thinking of Selling Your Virtual Receptionist Business or Client Base?

Monday, September 18th, 2017

business for sale image

Do you own a virtual receptionist company, are you considering selling your business or your client base? Perhaps you’re wanting to take on a new challenge, relishing the idea of retiring, or wanting to minimise your business portfolio; if you’re toying with the idea of selling your business then we’d be very interested to hear from you.

We have an interest in the potential purchase of any business or client base large or small in the virtual receptionist sector. Whether you run your business alone with a handful of clients or have a large team of call agents dealing with the needs of your many customers – we’re keen to talk.

We appreciate all too well that businesses have faced a challenging few years, so even if your business is still weathering the storm and your books aren’t looking quite as healthy as you’d like, we’d still interested in talking about the possibilities.

Rest assured, any discussion with us will remain strictly confidential and we’re happy to sign non-disclosure agreements to give you added protection and peace of mind.

Call us on 01273 741400 or email us on info@csnotepad.co.uk.

Our Order Taking Service – Ensuring Your Telephone Orders are Always Handled Properly

Saturday, September 16th, 2017

man taking call

When receiving a telephone order have you ever:

Taken an order on your phone while driving?

Asked a customer wanting to place an order to call you back?

Told a customer that you’ll have to call them back?

Scribbled payment details on a scrap of paper?

Lost customer payment details?

Made your customer wait while you find a pen?

Had considerable noise in the background during the call?

Made an error when taking down payment details because you haven’t had time to reconfirm them?

Rushed a call and not given great service?

Not answered with a professional business greeting?

Missed a customer call?

Been heavily delayed in processing the payment?

This should never be how a telephone order is handled, however busy you may be it really doesn’t have to be this way – we’re here to help!

A business needs sales but don’t underestimate the importance of ‘how’ you take that all important telephone order. You may have done all the hard work to get the sale agreed, don’t let your customer service slide at the final hurdle. Personal card details are highly sensitive data, your customers need to know that you’ll treat them with care, and you have an obligation to handle this information correctly. Don’t make your customers doubt your professionalism, reliability or respectability by making any of the common mistakes listed above! Build your customers confidence and increase repeat sales by handling each telephone order the right way.

Did you know that we can handle your telephone orders, acting as your front-line or as overflow or support when you’re not available to answer calls? Never miss a call, ensure that every call is handled professionally, accurately and all sensitive information is dealt with appropriately. We can even log into your own in-house system, ensuring each order is processed just as you wish you could on every occasion. Your receptionists at CSnotepad can advise customers, place orders, process payments and even patch urgent calls through to you. Your customers will never have to fight with unprofessional background noise, wait in a queue, or reach your voicemail. Your customers will always receive your professional business greeting, and have all payment details taken and processed accurately – always.

Don’t juggle your calls, have the assurance that every telephone order is taken professionally – talk to us today on 01273 741400.

Ever Thought About Working With Us? Brighton Part-time & Full-time Positions Available

Monday, May 22nd, 2017

If you’re looking to work in the Brighton & Hove area, if you’re committed to working hard when it’s busy, if you are happy answering customer service calls, would like the opportunity to take on more responsibility and develop, want to be rewarded financially for your hard work, enjoy using personal internet, and love working as part of a relaxed and friendly team…consider working for CSnotepad!

teamwork

Our relaxed Brighton & Hove office handles inbound customer service calls on behalf of our growing and varied customer base which includes private companies and several national charities.

Don’t be put off by the telephone nature of working with us, this is neither a cold calling role, nor a sales role. You would be handling inbound calls, your role will include taking messages, connecting calls through to customers and sometimes processing orders.

If you prove yourself to be a hard worker there’s no end to the variety of tasks we can put your way. Giving you additional responsibilities and ownership within the team will quickly be reflected in your pay.

We’re not shy when it comes to rewarding hard work and you’ll get your first pay review after just 4 months of working with us, we’ll then review your pay every 6 months. If you are delivering on our simple productivity targets, then you’ll receive a pay rise at each review.

Once you’ve worked with us for 3 months we’ll give you a £150 welcome bonus as a thank you for your commitment. You can also earn up to an additional £300 per month on our realistic and achievable bonus scheme.

We run a very straightforward and honest business. We expect our call team to work hard when we’re busy, (you should expect to be handling calls for between 50% and 75% of your day), but when we’re not we like to give you the freedom to relax, use the internet, read a book or study. We don’t ask you to dress formally in the office, we just need you to be reliable and committed to the role. You need to be polite, friendly and positive, able to speak English clearly, spell and type to an acceptable level. You don’t need to have worked in a similar role before, we’ll give you full training when you start.

We believe in rewarding those who are hardworking, have a good work ethic and who can be relied upon by the rest of the team. If you perform well there’s no cap on your pay increases, bonuses and progression within the company.

Simply email your CV over to us at: careers@csnotepad.co.uk

So You Think You Can Multitask?! Eliminate Distractions with a Virtual Receptionist

Monday, January 30th, 2017

How many times have you said on your CV or in an interview that you’re a good multitasker? Perhaps you truly consider yourself someone that can juggle tasks well. Being able to multitask is seen as a key skill, a sign that you can give many things your attention resulting in a high and varied work output. But why is this skill so highly sought after, can anyone really give their all to more than one task simultaneously?

man juggling multiple=

The interesting and bestselling book by John Medina called ‘Brain Rules’ has a simple answer to this question…no! Multitasking isn’t breathing and walking at the same time, we’re talking about our ability to concentrate and focus on more than one thing. “To put it bluntly, research shows that we can’t multitask. We are biologically incapable of processing attention-rich inputs simultaneously”.

Let’s put Medina’s research and findings into the context of our working day.

We’re at our desk and tackle the first important task of the day – to email a supplier regarding an important issue.

Step 1 in our brain a search query begins to find the neurons capable of executing the writing task.

Step 2 the brain encodes a command that will activate the neurons, once discovered. This process is called “rule activation,” and it takes several tenths of a second to accomplish. We begin to write the important email.

While we’re busy typing our sensory system is triggered as we hear an alert and see a pop-up window notifying us of a new message in our inbox.

Step 1, the rules for reading a new message are different to the rules initiated for writing an email. Our brain must disengage from the email-writing rules before we can read the new email. The brain is alerted that another shift in attention is about to happen.

Step 2, another two-part message seeking the rule-activation protocols for reading an email is now deployed. As before, the first is a command to find the reading-email rules, and the second is the activation command. As before, it takes several tenths of a second simply to perform the switch.

Incredibly, these four steps must occur in sequence every time we make a swap from one task to another. It is time-consuming, and it is ordered, there are no shortcuts and is why we often find ourselves asking “now where was I?” each time we swap between tasks.

Studies also show that when interrupted we can take 50 percent longer to accomplish a task. Not only that, we can make up to 50 percent more errors than if we completed the task without interruption.

Businesses and schools praise multitasking, yet research clearly shows that multitasking will lead to reduced productivity and increased errors – can your business afford for this to happen?

Best selling author John Medina advises that we try to create a zone that is free from disturbances during the day. This doesn’t mean simply ignoring interruptions, setting your phone to voicemail wont stop the ringing phone from breaking your concentration, and not looking at your inbox wont stop the distraction of seeing the new message notification pop-up. So how do you go about really freeing yourself from the distractions that stop you from being focused, productive and efficient, and ensuring that your business really gets the best from you?

Using a virtual receptionist such as CSnotepad gives you the space and freedom to manage your day free from distractions such as phone and email enquiries. With CSnotepad you can rest assured that while you focus on areas of your business that need your attention, all your enquiries are being dealt with promptly and professionally by trained agents who are familiar with your business and act seamlessly as members of your own in-house team. You have control over how much and how often we support you. We can answer your calls, take messages on your behalf, even process orders and take payments via your own online platform. We can deal with mail enquiries, even managing your diary and scheduling your meetings and appointments. Just talk to us about how you feel we can help, and how best we can minimise your distractions.

For more information call us today on 01273 741400 or visit our website www.csnotepad.co.uk

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Turn Customer Complaints Into Something Positive – Customer Complaints Can Be Your Opportunity to Shine

Monday, January 16th, 2017

Practically every industry is overwhelmed by competition, and finding your unique selling point, that single thing that makes you stand out can be difficult. Seizing your opportunity to shine can be a battle when you’re up against your competitors in tempting a potential customer. Turn a negative into a positive and use every opportunity you get – even customer complaints

customer service handshake

It’s understandable that you will dread having unhappy customers, no business owner wants to hear that their persistent hard work results in any dissatisfied customers, but unfortunately to some extent it’s inevitable. The good news is that how you choose to confront any complaints can encourage customer loyalty and strengthen your reputation for fabulous customer service.

You may feel wholeheartedly that your business offers great customer service, you may believe you’ve put the right people in place to manage disgruntled customers, the right scripts in place to empower your team to handle any complaint, and the right steps in place to ensure that a resolution is always possible. But how will you know that it really does its job unless this path is truly tested? Learn to view complaints as a live test for your customer service model, see it as an opportunity to train your staff and improve your handling. Well handled complaints can transform customers into loyal customers, the competency of your business to deal with issues professionally and successfully can gain customers for life.

A customer that complains is looking to be heard, to have their complaint understood, for a resolution and for empathy for their situation. A complaint that’s resolved well is likely to make a lasting impression. This is an opportunity to make your business memorable to your customer in a positive way. Should they require your products or services in the future, why would they consider going elsewhere if they felt they were dealt with appropriately in the light of what could have been a difficult situation.

Learn not to panic, learn to trust your customer service model, and in times where your customer service model fails, learn to see it as your opportunity to improve. Don’t be afraid to admit to a customer that their complaint wasn’t handled in the best possible way, but be honest and tell them that improvements are already being made in light of this to aid other customers.

How a Strong Business Person Should Tackle Complaints

Saturday, December 31st, 2016

As much as you may dread receiving complaints, it is inevitable as your business grows, and how you choose to handle complaints can make or break your customer service model. There’s no perfect way to handle complaints or tricky customers, but in this blog we offer a few tips to holding your nerve, believing in your business and dealing with things head on…

trouble signs

If you receive a complaint about the cost of your product or service be confident about your business and equip your staff with the same confidence. Acknowledge that your service/product is indeed more expensive, but then outline reasons why your product/service warrants the price tag. People are logical; agreeing with their complaint rather than battling it is a crucial first step. It’s important to show belief in your business, not to be defensive or argumentative, simply factual. Being apologetic is important, “sorry” is a powerful tool in your arsenal but be apologetic for your customers concerns but not for the cost of your products. Pre written scripts will empower your staff to deal with complaints for your business, but ensure that their communication is human to human and delivered naturally, nobody likes to feel that they aren’t being listened to and just given the same spiel as everyone else!

Make sure you respond promptly to any complaints. Whether it’s due to being busy or deliberately avoiding responding as you’re not sure how to tackle the issue, be sure to tackle it head on. Delay will only exacerbate the dissatisfaction of your customer. A prompt response shows that you’re reachable and always offering good customer service, no matter the issue.

The personal approach can be very powerful. As much as you may train and trust your team, however many scripts you put in place to deal with each and every conceivable complaint, sometimes a call from you the business owner after an issue has been resolved can be extremely powerful. It shows that the customer’s complaint was taken seriously, that it was not just dealt with and forgotten about, but escalated because each customer matters. Taking the time to call a customer, to acknowledge their complaint, to check that they’re truly happy with the way it was resolved, and to learn more about their issue may prove extremely useful to the growth and improvement of your business.

A strong business owner should know when to walk away. Some people cannot be helped. Some customers will sadly adsorb far too much of your time and the time of your staff, and it far out ways their value to your business. Knowing when to advise a complaining customer to use a competitor and take their business elsewhere is a brave but empowering move. You’re better off directing your time and energy into finding a new customer than pandering to a customer that is hell-bent on not seeking a resolution.

Let CSnotepad Help You to Keep Your New Year’s Resolutions

Monday, December 26th, 2016

Well it’s nearly that time of year, time to reflect on the past 12 months and put in place resolutions for the 12 months ahead. Will any of these be featuring on your resolutions list?

  • Get a better work life balance
  • Spend more time with family
  • Save money
  • Organise finances
  • Get fit
  • Manage stress better

2017 sign

Where will you be looking to instigate change in your life? What steps will you be taking to put this type of resolution in place, how do you even know where to begin?

There’s one change you can make in your work life that can have a huge impact on your productivity, your time, your stress levels, your freedom and your clear headedness – outsource your phone calls to a telephone answering service and regain some control.

A telephone answering service like ours answers your calls here in the UK, never abroad (we’re based in Brighton). All our call agents are trained on your business, ensuring that they answer your calls seamlessly as though a member of your own team. You have full control over how and when we answer your calls. You can use us as overflow during your busiest times, diverting your incoming calls to us to handle on your behalf. Or rely on us completely; confident that we can answer your calls reliably, promptly and politely with the level of professionalism that you’d expect from training your own staff.

We can not only take a message and details for you to return a call at your convenience, but we can process your orders via your own online system, take payments, and even manage your diary.

The result – more time to focus on the areas that matter, whether this is growing your business, spending time with your family or spending time at the gym. It’s your time to spend as you choose rather than chained to your phone, dealing with calls that may not even warrant your attention. Eliminating the ringing phone not only frees up your valuable time, but it also gives your space to think, to focus and to make decisions without constant disturbance.

Using a telephone answering service can also help you to grow your business without the need for additional staff and the escalating overheads that come with supporting a larger team.

Start 2017 with a positive step and call us to see how we can help on 01273 741400. Get organised by making CSnotepad part of your New Year’s Resolutions for 2017.

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Which Hollywood Star is Also One of America’s Richest Business Women?

Wednesday, December 21st, 2016

Donald Trump may be criticised for his past comments and actions towards women, and his recent vote for presidency has riled feminists across the globe. Many were hoping that Hilary Clinton could make a landmark step and become the first female president of the United States. We’re continually flooded by the successes of American men, reeling off the rich list each year, but running through America’s female self-made rich list is something rather special (Forbes List).

hollywood sign on hill

As rather expected you’ll find some much loved brand owners on the top 50 richest self-made women list, such as Spanx’s Sara Blakely and Gap’s Doris F. Fisher and the lesser known business moguls that have made their fortune in property, then we have the celebrity household names such as Oprah Winfrey and Madonna. But when we scan the list of America’s richest self made women, there’s one that’s of particular interest. Unlike Taylor Swift and Beyonce who have made their money from a career in the spotlight of the music industry and associated product endorsements this surprise A-lister has reached the list through her business acumen. Unlike Barbara Streisand (age 74) and Danielle Steel (age 69) this surprise entry is aged just 34 and worth a staggering $340 million!

Jessica Alba, known for her roles in Sin City, Valentine’s Day and Fantastic Four to name just a few is well known for her acting in Hollywood blockbusters as well as successful TV series, but it’s her founding of ethical company The Honest Company that has earned her her place on the Forbes Women’s Rich List.

The Honest Company has a product range of 120 safe and non-toxic items such as beeswax sunscreen and plastic free tampons, which all stem from Alba’s search for a gentle and chemical free detergent to wash baby clothes. There’s a wealth of knowledge behind her products, now an expert in the field she even lobbied for reforming the 1976 Toxic Substances Control Act, which has allowed more than 80,000 chemicals to remain in household products untested (Forbes). The company of which Alba owns around 20% is now estimated at $1 billion. Not bad for a woman known almost exclusively around the world as a Hollywood actress!

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD