Category Archives: Choosing a Provider


Wherever Your Business is Based, You’ll Always Receive a Personal ‘Local’ Service from CSnotepad

Monday, July 30th, 2018

map of the world with pointers

With telephone answering there really is no geographical limits, and the quality of the service you receive from us will never vary based on your location. We have customers all over the UK, and all over the world!

If you run a business that prides itself on a very personal service and the recognition of your loyal customer base, don’t limit your search for a call handling service to just your local providers. Don’t assume that just because they’re local your priority for a personal service will be their priority. Your customers deserve more than just a local accent,

At CSnotepad each and every one of our customers benefits from our advanced caller recognition software which allows us to build up a database of your frequent callers. We know when your loyal customers are calling, we can greet them with the same recognition and warmth of service you would. You’ll have a small team of customer service advisors assigned to your account, and they’ll  become familiar with your business and your callers, your frequent callers will even get to know them too!

We understand that some businesses choose to use a local business because they feel reassured that should there ever be a problem with a product or service, the business is close by to deal with the issue face-to-face. However, our more distant customers know that if they need us, we’re always available to answer any queries or deal with any concerns – however small. Whether it’s easier for you to communicate by phone or email, we’re always on hand to help.

If you’re based in another country and another time zone, take advantage of the time difference and use our service to take calls outside of the working hours of your in-house team. What a way to boost your customer service and stand out from your competitors!

All of our customers know that their calls will be answered by an English speaking customer service advisor based in our sunny office in Brighton & Hove. Every one of our advisors speaks clearly and is friendly, polite and professional. We never send your calls abroad and we’re confident that your extended team at CSnotepad will appear as though part of your own in-house workforce – wherever you’re based!

For more information, or to simply have a chat about our services, call a member of our team today on 01273 741400.

Grow Your Business Without the Stresses of Growing Your Workforce

Thursday, July 26th, 2018

workforce heart of people

Grow your business without growing your workforce, sound too good to be true?! Well we’re helping hundreds of businesses do just that!

Having staff is part and parcel of growing a successful business, but it can put a huge strain on your time and finances. There’s advertising for staff, interviewing, training, providing an office space, a computer, chair, desk. Then there’s the salary, holiday pay, sickness cover, national insurance and pension contributions. All of this, each and every time you take on a new member of staff…stressful isn’t it?!

Use the services of CSnotepad, let our staff become your staff, let us do the hiring and training, let us house your new workforce in a comfortable office with state-of-the-art hardware and software, and let us pay their wages and ensure that they’re always there to support you and your business when you need them. Let our workforce pose as your workforce, seamlessly acting as members of your own in-house team helping you to appear well established within your industry.

Your team at CSnotepad can act as your team of receptionists, taking your incoming calls, dealing with general enquiries, taking messages, and forwarding calls to relevant team members. They can book appointments, schedule meetings, make simple outbound calls, and liaise with customers and suppliers. We can even process orders and take payments via your own online system.

The range of services we can offer is wide, and we’re always willing to tailor any service to meet the individual needs of each and every business we work with. As your business grows we’re here to do as much or as little as you need – use us as an overflow safety net during your busiest times, during staff sickness or marketing campaigns. Alternatively use us as your permanent team, diverting all calls to us, freeing you to focus on the areas of your business that really warrant your time.

We work hard to select the right team so you don’t have to. We only ever select people that have the right mindset, a positive ‘can-do’ attitude, friendly with a willingness to offer great service, and appreciation for the important role they play in building the reputation of the businesses we support. You can rest assured that your calls are in safe hands!

Could You Benefit from a Virtual Office Address?

Thursday, July 26th, 2018

virtual address enevelope

Are you starting a business?

Do you have an internet-based business?

Are looking to reduce your business costs?

…a virtual address could be perfect for you.

What is a virtual office address?
Your virtual address offers you the use of our professional office address. You’re not renting a space in our office, simply renting the right to use the address as your own. You can use this address on your business cards, add it to your website, put it on your invoices and even register it with Companies House if you choose. You can use it for all your business correspondence, giving it freely to all your suppliers and customers – it will literally appear to your customers that your business is located at your virtual address.

So what happens when you’re sent post?
Don’t feel that you need to restrict who you give your virtual address to, getting post is all part and parcel of the virtual address service. Any post that arrives for you can either be:

Forwarded to an alternative address (such as your home address) for you to receive
Opened, scanned and emailed over to you
Kept safely for you to collect at any time during our office opening hours
Taking advantage of post emailing or post forwarding means that you can use our virtual address no matter where you’re based in the country…or even abroad!

Benefits of a virtual address?
You can work from your home but appear to have an office – improving your credibility and professional image to potential customers.
Cost effective alternative to renting an office
Keep your home address private to customers and suppliers
Increase the geographical reach of your business without needing a new branch office
Cheaper than a PO BOX address

Why choose CSnotepad?
We’re a small, professional, friendly and dedicated team that are here to support you and your business. We can offer virtual telephone numbers, telephone answering, diary management, and payment processing to further support you as your business grows.

A virtual office address provides a simple, affordable and business changing solution. Visit our website here or call us on 01273 741400 for more information on a virtual office address with CSnotepad.

Work the Flexible Hours You’ve Been Dreaming Of With Support From CSnotepad

Friday, June 29th, 2018

balance

‘Quality of life’ and ‘work life balance’ are phrases we hear a lot but don’t necessarily pay all that much attention to, after all, they’re preached so often they become mythical concepts. But you can bring about change to the quality of your life through your work life balance, it all begins with freeing up time! ‘Short on time’ and ‘not enough hours in the day’ are two other phrases we hear a lot, and although we can’t make you more time, we can certainly help you better manage the time you have.

With our telephone answering service you can divert your incoming calls to us as often as you like, allowing you to leave the office, or leave your mobile phone at home, without that niggle that you could be missing important calls, enquiries, or possible sales. With our telephone answering service you no longer have to weigh up the cost of customers calling a competitor if you don’t answer, or damaging your service reputation when they reach your voicemail verses time with your family and friends.

At CSnotepad you’ll have a small friendly team trained on your business, they’ll answer your calls as though members of your own team – your callers will never know they haven’t reached your business directly! We can answer any simple questions your callers have if you equip us with answers to your most common enquiries. We can also take messages for you so you can return the call at a time that’s convenient for you. We’ll take the information you choose from your callers and keep you informed of each call we take – so you still feel in the loop! You’ll be fully in control of when you divert to us, and when you choose to take your calls yourself – true flexibility!

Happiness Research Institute in Copenhagen (an independent think tank set up to explore the causes and effects of human happiness) found that “the ability to balance working life and family life are crucial for happiness.” The Danes frequently top the polls as the happiest nation in the world, this could be partly due to their balanced approach to life. Flexible working is so routine for the Danish that they even have a national programme called Flexjobs which gets rid of the 9-5 routine, and sees employees paid for the work they do instead of the hours they clock up, recognising the importance of life outside of the office.

Flexible working hours really are possible with the right support. Let us support you and your business, helping you better manage your time, allowing you to manage your childcare, go away more, see more, do more, enjoy more, take part more, give more and de-stress more!

For more information on our telephone answering services, and find out whether it’s the right service for you, call a member of our team today on 01273 741400.

Booking Management: We’ll Take Your Telephone Bookings…

Tuesday, June 26th, 2018

diary bookings organiser

Choosing to outsource your bookings may seem a daunting idea, but we’re confident you’ll quickly see and feel the benefits – better organisation, better time management, increased productivity, no double bookings, reduced stress and more time to do the things that matter.

If you run a business that takes bookings over the phone, if you struggle to juggle running your business with answering your phone, or run a business that needs a more efficient and cost-effective solution to hiring administrative staff – CSnotepad can shape a service that really meets your needs.

If you take bookings for properties, holiday lets, an events venue, or maybe you’re a musician, entertainer, therapist or trades person, just offering online bookings can limit your audience. Many people prefer to talk to someone before booking, particularly when giving sensitive information or payment details. You may find that potential customers have questions that are stopping them from booking with you. Offering the option to book on the phone means that your customers can ask questions, receive reassurance, and book confidently – but this doesn’t mean you have to be chained to your phone!

Let CSnotepad handle your telephone bookings, you’ll have a small team of customer service advisors fully trained on your business, you can equip them with all the information they need to deal with your most frequently asked questions too. Your new team will answer your calls and take your bookings as though members of your own in-house team, leaving you or your skilled workers free to focus on the areas of your business that really warrant your time.

We can integrate directly with your existing online diary or booking system, so you can continue to view bookings and amend or update your availability at any time. If you don’t use an online application, we’d be happy to suggest a suitable option for your business and talk you through the simple set-up.

We can:

  • Take new bookings based on your availability
  • Cancel or reschedule bookings
  • Make outbound calls to arrange bookings
  • Take and process booking deposits or payments via your own online system
  • Make booking reminder calls
  • Schedule booking reminders for you
  • Manage multiple schedules for a team of workers

Outsourcing your bookings to us will allow multiple calls to be taken at once, your customers won’t reach an engaged tone or a voicemail, improving your customer service reputation and eliminating the need for customers to call a competitor. No more concerns about covering your phone during lunch hours, holidays or spells of sickness. Your team at CSnotepad is on hand to take all of your calls, or we can be there to support you when you need us most, acting as an overflow to manage your bookings during your busiest times.

For more information on our bookings management service, call a member of our team today on 01273 741400.

GDPR: CSnotepad & Your Data

Thursday, June 21st, 2018

GDPR lock image

General Data Protection Regulation (GDPR) – you’ve probably heard a lot about it in recent months, but we’d like to take this opportunity to again remind current, past, and future customers that we meet in full the EU regulations for the collection, processing, storing, transfer and deletion of your personal data.

Although GDPR may seem like the ‘buzz word’ of the moment, it’s certainly not new or a temporary focus for us – we’ve always ensured continuous safeguarding of all data we collect from you. The new GDPR regulations are there to make sure that all businesses within the EU are managing data correctly in light of the fast and continued changes in the digital era.

We want our customers, current, past and future to know that all data, from basic information such as name, email addresses and telephone numbers, to sensitive personal information including caller details are safeguarded by our GDPR compliance.

We continue to be transparent about the information we collect and how we use it and encourage you to refer to our Privacy Policy for further details.

Should you have any questions or concerns about GDPR please contact a member of our team on 01273 741400.

Take a Holiday with the Help of a Virtual Receptionist WITHOUT a Monthly Subscription

Wednesday, June 13th, 2018

beach and cocktail

What normally happens…
Maybe you’ve considered using a virtual receptionist in the past, but you’ve been put off by the monthly subscription you’ll tie yourself into. Heck, all you’re really after is some help while you’re on holiday right?! You end up paying a fee out every month for a service you may only want for a few weeks each year – but you know how valuable the break away is for your sanity and time with your family is precious – so you pay it…begrudgingly! In your mind there seems only two alternatives; you tell yourself there’s just no option for holiday support and you go without the break you so desperately need. Or, you go away regardless and try desperately to relax when all you can think about are the lost sales and the enquiries going unanswered, alas you resort to working while you’re on holiday, replying to emails, taking calls…you may as well have stayed at home!

What CSnotepad offers…
There is a better option that’s more cost effective and works around your needs, offering you the flexibility for support when you need it, and only when you need it. At CSnotepad we have the perfect solution for holiday support – our flexible annual plans. Don’t be put off by the word “annual”, it simply means you have a year to use your call credits. Rather than paying a fee each month and in return receiving a set call allowance, our Flexi Plans allow you to pay the 12 months in advance and have all the call allowance added to your account for you to use whenever you need them throughout the year. No more call credits going to waste if they’re not used each month, no more paying for a service when you just don’t need it.

What CSnotepad can do for your business…
We’ve already proven ourselves to be the right choice for holiday support for hundreds of businesses, all taking advantage of our wide range of services, shaped to their individual needs while they’re away. We really can’t shout loudly enough about how valuable the services of a virtual receptionist could be for you and your business, handling your incoming calls, dealing with enquiries, booking in your appointments, taking orders and even taking payments. You can divert all your calls to us and let us step in as your full business support, or alternatively we can act as overflow, supporting your own inhouse team when multiple staff members are away on holiday. We can do as little or as much as you like, and we’ll send you a daily summary so you can keep a distant eye over things while you sip on your strawberry daiquiri, or simply catch up quickly once you’re home!

You can rest assured that when you need us we’re here and ready to take your calls, leaving you to enjoy a well earned break away.

Talk to a member of our team today about holiday cover with an Annual Flexi Plan on 01273 741400.

Outbound Call Support: Let Us Take Care of Those Phone Calls You’d Rather Not Make!

Thursday, May 31st, 2018

outbound arrows image

Making phone calls can sometimes be hard work and time-consuming, particularly when you have a large customer base to get through, and the repetitive nature of the calls you’re making can feel a real drain on your productivity. At CSnotepad we’re happy to make the calls you haven’t got time to make, or simply don’t want to, making your working day that bit easier!

Do you call customers regularly to take payments, or perform call backs to take orders? Do you call clients to book in appointment or perhaps make appointment reminder calls? Do you make a habit of courtesy calls to check deliveries or get customer feedback? Let us take on the calls you’ve been putting off such as debt chasing or late invoices too.

Free up your time and the valuable time of your team members by outsourcing your simple outbound calls to us.

We can reach your diary via any online system that you use, notifying clients of changes, reminders or booking in appointments on your behalf. We can help you with any payment taking tasks via your preferred online system such as Paypal, Sage or Worldpay. We only have the ability to put money in, not take it out! We wont be able to get access to any of your private details, or details of your customers and we can guide you through the easy process of setting us up as a user with restricted rights.

You’ll have a team of customer service agents fully trained on your business who can make your outbound calls as though members of your own in-house team, leaving your own team free to focus on the areas of your business that really deserve their time.

If you’re already using CSnotepad to answer your incoming calls, did you know that outbound calls wont cost you any extra, they simply form part of your monthly subscription with us?

Talk to a member of our team today on 01273 741400.

We’ll Make Your Customers Feel All Warm & Fuzzy!

Thursday, May 24th, 2018

person feeling warm and fuzzy

We’re not a call centre, and we’re proud we’re not a call centre. Our focus is on a tailored service for you, and a personal and friendly service for both you and your customers.

We know how nice it is to be recognised when you’re a frequent customer to a business. We appreciate that loyalty really does matter and it should always be acknowledged. Just because you outsource your calls, it doesn’t mean that your customers should lose that warm fuzzy feeling they get when they’re recognised on the phone by you or a member of your team.

Outsourcing your calls doesn’t have to mean a call centre, you don’t have to lose that familiarity that your customers have come to associate with calling your business. CSnotepad can maintain the personal customer service model you’ve worked so hard to build and here’s how…

There are 3 main strings to our bow when it comes to sounding like long standing and experienced members of your own in-house team.

Firstly we have invested in caller recognition software which allows us to identify your frequent callers, top clients and important suppliers, and offer them the same warmth of service that you would. Using our caller recognition software eliminates the need for our advisors to ask repeat callers all of your scripted questions, each and every time they call. When you start using our service you can fill us in on all the important people that might call, all those you’d like to be receive that extra bit of care and attention, those that have really helped and supported your business. But it wont end there, with each call we answer for you, we’ll continue to build up a database of your caller information, improving the customer service and phone experience for every one of your repeat callers.

But hey, it’s not all about software, it’s about people too…

We’ll assign a small team of customer service advisors to your account ensuring that they become familiar with not only your products and services, but also your frequent callers. Likewise, your frequent callers will get to know our advisors too, assuming them to be members of your own in-house team.

Lastly, we don’t hire just any one, we put a great focus on recruiting the right team to handle calls for your customers, from our experience we know that some things we just can’t train. We will only ever select people that have a positive ‘can-do’ attitude, friendly with a willingness to offer great service and appreciation for the important role they play in building the reputation of your business.

Talk to one of our team today about outsourcing your calls, we’ll ensure your customers continue to receive a friendly personal service – 01273 741400.

CSnotepad Explains: What is a Telephone Answering Service?

Thursday, May 10th, 2018

gif of telephone agent

If your business isn’t using a telephone answering service, but you’d like to know whether a telephone answering service could be right for your business, you’ve come to the right place! In this short blog we’ll outline exactly what a telephone answering service is; clear, simple and jargon free.

In short: a telephone answering service is a company that answers you incoming business calls on your behalf. But what does that really mean in practice?

How it works:
When you sign up for telephone answering service with CSnotepad, we’ll provide you with a number to divert your incoming calls to, this is really easy to do and something we can guide you through. Your incoming calls will then be answered by our professional and friendly team of customer service advisors as though members of your own in-house team. We pride ourselves on not sounding like a call centre, we’ll answer your calls with your own business greeting and we’ll work closely with you to tailor a script that compliments your customer service model and continues to build on your service reputation. Using a telephone answering services frees up your time, or the time of your highly skilled team members so that your time can be directed to the areas of your business that really need you. No advertising, recruiting, training, managing, covering lunch breaks, sickness, holidays or paying for your own receptionists. We’ll send you a daily update of all the calls we’ve taken and how they’ve been dealt with, allowing you to make any necessary call backs or updates your end!

Why it works:
We’re always seeking out the very best in telecoms technology. Our software knows when a call is coming in for your business so that our customer service agents are ready to follow your script, and know exactly how you’d like each call dealt with. We even have caller recognition software that allows us to identify your frequent callers, top clients and important suppliers, and offer them the same warmth of service that you would. With each call you receive we will build up a database of your caller information, improving the customer service and phone experience for your callers.

How businesses already use us:
A telephone answering service can be of huge benefit to businesses in any and ever industry. We support sole traders and large national businesses alike, making a service that’s specifically suited to the needs of each business. Many businesses need help answering calls and booking appointments into their diary. Many use us to take and process telephone orders on their behalf. We’re happy to be used as an overflow service, helping manage increased call volumes during busy periods or marketing campaigns. Often we act as a receptionist, patching calls through to different departments and team members.

To learn more or ask us any questions regarding telephone answering or associated services, just call a member of our team today for an informal chat: 01273 741400.

Recent Posts

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Admin Support – Let Us Tackle The Jobs You Don’t Have Time For

Wherever Your Business is Based, You’ll Always Receive a Personal ‘Local’ Service from CSnotepad

Grow Your Business Without the Stresses of Growing Your Workforce

Could You Benefit from a Virtual Office Address?

Work the Flexible Hours You’ve Been Dreaming Of With Support From CSnotepad

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD