Category Archives: Choosing a Provider

We Can Be Your Central Reception: Call Support for Businesses with Workers outside of the Office

Wednesday, March 14th, 2018

collection of coloured pins

Does your business depend on a team of remote or home based workers, perhaps key members of your team spend large amounts of time outside of the office travelling between appointments or different branches? Let us help you to manage and route your incoming calls to the relevant team member without incurring all the costs associated with hiring your own full time receptionist.

At CSnotepad we can shape our telephone answering service to act as a centralised reception for your network of workers.

How it works:

Our trained customer service agents will answer each call with your business greeting, and then patch the call through to the relevant member of your team, your caller will never realise they haven’t reached your business directly. Calls can be patched through to a mobile number, extension number, home landline, branch number or customer’s site. Our service will give you the confidence that each and every call is answered politely and professionally, and forwarded to the correct person to deal with it, no matter where they’re based. If the person can’t be reached we can take a message, emailing this message along with contact details so the call can be returned. Alternatively you can provide a hierachy of contact numbers to call should we not reach the required individual.

We work closely with you to put in place the right script for your customer service agents to work from, matched to your needs and your customer service model. Changes to your script can quickly and easily be made when you need to make alterations to how or where your calls are directed.

Benefits of CSnotepad over hiring your own receptionist:

No advertising, interviewing & training

No fulltime salary & costs associated with employing staff

No hiring additional reception staff as your business grows

No purchase of an advanced call system required

No holiday/sick/lunch cover needed

Multiple incoming calls can be taken at the same time

Extended hours of service

Protection against telephone downtime

If you’d like to talk more about our call patching service then do give a member of our team a call on 01273 741400.

CSnotepad Virtual Receptionists: Our Diary Management Service

Saturday, February 24th, 2018

coloured diary image

At CSnotepad we pride ourselves on offering services that go beyond simple message taking, services that really do support you and help your business grow. Our diary management service can benefit a diverse range of businesses and professionals. A few examples of industries already saving time and money by using CSnotepad to manage their diary include: solicitors, therapists, IT support, doctors, plumbers, dentists, electricians and hairdressers.

Whether you work alone and struggle to juggle your appointments with answering your phone, or a business that’s looking for a better and more cost-effective solution than hiring staff – CSnotepad can shape a service that really suits your needs.

Using CSnotepad to handle your enquiries and diary leaves you or your skilled team free to focus on the areas of your business that really need you.

You’ll have a team of customer service agents fully trained on your business who will answer your calls and appear as though members of your own in-house team. They will deal with enquiries and manage your diary through your own wed-based platform, so that you stay free to update and amend your availability at any time.

3 reasons to choose CSnotepad for your diary management…

1. Avoid the high costs associated with hiring staff. Consider the cost of advertising for the role, training, sickness and holidays, not to mention extra equipment such as a phone, desk and PC.

2. We can provide telephone handling to cover from 8:30 until 6pm, you’ll have no concerns of covering lunch hours, holidays or spells of sickness.

3. With a team of customer service advisors trained on your business, we can take multiple calls for you at the same time. You customers wont reach an engaged tone or a voicemail, improving your customer service reputation and reducing the chances of a potential customer calling a competitor when they can’t reach you.

Your team at CSnotepad can be on hand to take all of your calls, or we can just be here to support you when you need us most, acting as an overflow during your busiest times. We really do shape our service around the needs of your business, so call us today to talk to a member of our team on 01273 741400.

CSnotepad Offers the Perfect Service for Holiday Support

Tuesday, February 13th, 2018


Every business owner deserves a holiday but planning a break in 2018 might feel unimaginable, after all, how can you risk the loss of sales and the lack of response to customer enquiries, and if you divert calls to your mobile you may as well not be on holiday at all!

We really can’t underestimate how valuable the services of a virtual receptionist could be for you and your business, handling your incoming calls, dealing with enquiries, booking in your appointments, taking orders and even taking payments. We can do as little or as much as you like, shaping the service we offer around your needs while you’re away.

Maybe you’ve considered a virtual receptionist in the past but you might have been put off by the monthly subscription you’re tied into, when all you’re after is some help while you’re on holiday! At CSnotepad we have the perfect solution for your holiday support – take advantage of our flexible annual plans. Don’t be put off by the word “annual”, it simply means you have a year to use your call credits.

How it works..
Rather than paying a fee each month and in return receiving a monthly call allowance that you may or may not use, our Flexi Plans allow you to pay the 12 months in advance and have all the call allowance added to your account to use at any point throughout the year. No more call credits going unused each month, no more paying for a service when you simply don’t need it just to have it there when you do need it. You might use half of your call credits while you’re away skiing in January, and the other half while you’re soaking up some sunshine in July – when you use the service to support your business is entirely up to you. You can rest assured that when you need us we’re here and ready to take your calls, leaving you to enjoy that well earned break away.

CSnotepad Can Do More Than Just Answer Your Calls, We Can Securely Process Your Payments Too

Wednesday, January 31st, 2018

card payment processing

If you run an online business, don’t assume that every potential customer is happy with paying online for your products or services. With online fraud an ever growing concern, shoppers are becoming more cautious about how and where they input their card details.

Offering your customers the option to pay over the phone not only provides them with a safer payment option, but also legitimises your business by giving shoppers confidence that they can reach a member of your team if they have a complaint or enquiry.

The catch? It’s not as simple as putting your phone number on your website, you have to ensure that each and every call is answered or you’re not only risking sales but also risking your reputation.

Perhaps you’re a service based business, maybe a sole trader or trades person who relies on taking payments over the phone. You know that every time the phone rings it could be a customer wanting to pay, but you’re keen to free yourself from the ringing phone and focus on carrying out work, and building your business.

Did you know that a call answering service like CSnotepad can not only answer your calls but take orders and process your payments too?

We don’t act as a middle man when it comes to taking your payments, we process your orders via your preferred online system. We only have the ability to put money in, not take it out, and we wont be able to access any of your private details, or details of your customers.

Each of your calls will be answered by a friendly customer service advisor who’s trained on your business and based from our Brighton & Hove office. Your CSnotepad team will act as though members of your own in-house team; we’re able to answer general inquiries based on a script of answers you’ve provided so your customers will never know they haven’t reached you directly. You’ll receive an email each time we’ve taken a call for you, and you’ll receive a daily summary so you can see what money has come in while you’ve been busy growing your business. You never need worry about a customer reaching your answering machine, and your great customer service reputation will continue to grow.

Talk to a member of our team today about payment processing for your business on 01273 741400.

Own a Seasonal Business? CSnotepad is the Perfect Provider for Your Telephone Answering

Monday, January 22nd, 2018


If you have a business that only operates during certain times of the year, or a business that sees great fluctuations in sales and enquiries from month to month, we have the perfect call plan to meet your needs. Perhaps your busiest period is during the Christmas season or maybe the summer holidays, our annual flexible plans allow you to have your entire call allowance spread across the year rather than allocated per month. With CSnotepad you can put an end to paying for a monthly call handling subscription that you know you wont benefit from for several months of the year. You can rest assured that your call allowance will be there when you need it most, you’ll never suffer from wasted call credits during your quietest months, or sky-high bills when you’re at your busiest.

Here’s an example of how it works:

With our usual Advanced Plan subscription a business would pay £270 and receive 200 call credits a month for every month of their subscription.
On our Advanced Annual Flexi Plan you would pay £3240 in advance for 12 months, and you would have the full 2400 call allowance credited to your account to use throughout the entire year. It wouldn’t matter if you used half of your allowance in a single month, you’d only be charged additional calls if you went over your 2400 allowance in your 12 month plan.

Our annual flexible plans offer the same reliable and professional support to your callers as our standard plans. Our customer service advisors will be trained on your business and ready to support you as though members of your own in-house team. There’s a range of services that we can offer you from simple message taking to order and payment processing – all with the flexible reassurance that your call credits are yours to use as you please throughout the year.

For more information on our Flexi Plans talk to a member of our team today on 01273 741400.

Refer a Friend to CSnotepad and Get a £50 Amazon Voucher

Thursday, January 18th, 2018

£50 amazon voucher image

Didn’t get what you were hoping for at Christmas?! Well how about a £50 Amazon voucher to treat yourself to something you really wanted?!

If you have a friend, a family member, colleague or acquaintance that you feel would benefit from one of our services, then we’d really appreciate you telling them a little bit about what we do, and how they can get in touch with us. As a thank you we’ll email you a £50 Amazon voucher as soon as the person you’ve referred signs up with us. There’s no limit to the number of people you can refer, so no cap to the number of vouchers we’ll send you.

We really hope that if you are a user of our service, you feel that we’re helping you to achieve your business goals. We’d love it if you would spread the word and tell other people about your positive experience using us.

Perhaps you know of someone starting a new business in 2018 who would benefit from some support answering their incoming calls, or our virtual address and telephone number to boost their professional image. Perhaps you have a friend who relies on their answering machine to handle their new enquiries, or struggles to find the time to make and keep client appointments. Maybe you know of someone who’s growing their business but is reluctant to take on the stresses of hiring more staff to deal with the increased interest. We certainly don’t expect you to give the hard sell, but we do know how valuable good comments and recommendations are when it comes to standing out against our competitors.

How you’ll get your £50 voucher…
We always ask our new customers how they found us, so we’ll know that they were referred by you, or feel free to tell them to mention your name. You wont need to get in contact with us, apply for your voucher, or jump through any hoops to get it, we’ll email it straight over to you once the person you referred takes out a subscription with us.

Refer a friend today and get a £50 Amazon voucher – it couldn’t be easier!

CSnotepad Offers a Worldwide Virtual Receptionist Service from the UK

Thursday, January 11th, 2018

world wide service on hand

Are you based abroad and looking for a UK telephone answering service to help you manage your calls? Are you looking for a company that can provide you with a virtual UK office address?

We’re proud to say that we have businesses from all over the world using our service. Businesses abroad can gain an advantage over competitors and save money by having a UK based company handle their calls.

Let the Time Difference Help Your Business
The time difference between the UK and other countries can make it very appealing (and cost effective!) to have a UK company answering calls. Rather than paying an inflated rate to have in-house staff work unsociable hours, or paying inflated rates to outsource calls out-of-hours within the same country – outsourcing abroad can be the perfect solution and it’s far easier than you think.

By diverting calls to us in the UK, your company can offer extended hours of telephone support to your customers. Your customers can make enquiries, place orders, request support or make payments beyond the 9-5!

Singapore, New York and beyond…
For example, a company based in Singapore with a time difference of GMT +8 diverts their calls to us once their office closes at 6pm. They know that once their team goes home, the calls from their valued client base and potential customers will continue to be answered by a professional team of customer service advisors here in the UK where it’s only 9am! Similarly, the companies that use us in America are able to offer early morning support to their customers long before their competitors are even out of bed!

Offering extended hours of service could help you stand out from your competitors, further strengthen your customer service and improve your customer satisfaction. Your business can continue to offer top level support to customers when your competitors are closed; no answering machine, no call back during opening hours message, just a reliable team of trained agents waiting to take your calls here in the UK.

UK Virtual Address:
Businesses outside of the UK also take advantage of our virtual address service, giving them a UK address, extending their reach to international markets and boosting their visibility on internet search engines. The address can be used on all correspondence, and treated as though it’s your own physical office address. Any mail that arrives for you can either be posted to you, or more conveniently scanned and emailed.

If you’d like to talk to our team about UK call answering or a UK virtual address you can call us on +441273741400 or if it’s more convenient, email us on

Ever Wondered Who Uses a Telephone Answering Service?

Wednesday, December 27th, 2017

different businesses

A telephone answering service can be of huge benefit to businesses in any and ever industry. We support sole traders and large national businesses alike, making a service that’s specifically suited to the needs of each business.

Unlike other telephone answering providers, CSnotepad starts by understanding your needs, we never expect you to fit into a predefined call answering package. Because our service is designed around your business needs and designed to work seamlessly alongside your in-house team, there’s no limit to the industries we can support.

Many business’s need help answering calls and booking appointments into their diary.
Some of the businesses already using us include:
Estate agents

Many business’s need us to take and process telephone orders on their behalf:
Some of the business already using us include:
Online retailers

Many business’s use us as an overflow service, helping them manage increased call volumes during their busiest periods or during marketing campaigns.
Some of the businesses already using us include:
Online retailers
National charities
Local charities
Debt recovery

We act as a receptionist, patching calls through to different departments and team members.
Some of the businesses already using us include:
Security Services
Estate agents
Graphic design studios
Car dealerships
Travel agents

So if you’ve ever wondered who uses a telephone answering service and if a telephone answering service would be right for your business, call our team today 01273 741400.

CSnotepad Sussex Based Call Handling – a Service with no Geographical Limits

Sunday, December 24th, 2017

map and compass

Wherever your business is based, you’ll always receive a personal ‘local’ service from CSnotepad.

We’ve been running for over 10 years with a carefully selected team of professional customer service advisors working from our Brighton & Hove office. Each of our customers receives a tailored service; you are assigned an account manager who will work with you to ensure our service meets your needs, whether you’re a small family business or a large national organisation.

Many of our customers are local to our Brighton & Hove office, and it’s always great to get the support of businesses in the Sussex area. But with telephone answering there really is no geographical limits, and the quality of the service you receive from us will never vary based on your location. We have customers all over the UK from Edinburgh to Exeter, and all over the world from America to Australia. We understand that some businesses choose to use a local business because they feel reassured that should there ever be a problem with a product or service, the business is close by to deal with the issue face-to-face. However, our more distant customers opt for service quality over the locality because they know that if they need us, we’re always available to answer any queries or concerns. Whether it’s easier for you to communicate by phone or email, we’re always on hand to help.

If you run a business that prides itself on a very personal service and the recognition of a loyal customer base, don’t limit your search for a call handling service to just your local providers. Don’t assume that just because they’re local your priority for a personal service will be their priority. Your customers deserve more than just a local accent, search a little further afield to get the right service for your business. At CSnotepad each and every one of our customers benefits from our advanced caller recognition software which allows us to build up a database of your frequent callers. We know when your loyal customers are calling, we can greet them with the same recognition and warmth of service you would. You’ll have a small team of customer service advisors assigned to your account, and they’ll  become familiar with your business and your callers.

All of our customers know that their calls will be answered by an English speaking customer service advisor who speaks clearly and is friendly, polite and professional. We never send calls abroad and we’re confident that your extended team at CSnotepad will appear as though part of your own in-house workforce – wherever you’re based!

CSnotepad: Providing Telephone Answering for Charities for Over 10 years – Find out how we can Support Your Charity

Tuesday, November 28th, 2017

chairty helping hand graphic

10 years of working with UK charities has taught us that your needs differ greatly from those of our business clients, not only that, your needs also differ greatly from those of other charities. For this reason, our initial discussion with a new charity is approached as an entirely blank canvas, no prescribed vision of what you may or may not need, no expectations of how you might like us to work with you, and no moulding your needs around one of our existing service models. We start by listening then building a bespoke service together; step-by-step.

Don’t hesitate to be honest with us about your needs, however integral or however minor you’d like our role to be, we’re here to excel in the service we deliver.

Just some of the ways charities are already using us…
Charities use us to support them during times of increased call volume, for example when they run a marketing campaign. We can ensure that the money invested in new marketing initiatives isn’t lost by the inability to handle the increase in call volume. During campaign periods your dedicated team will be fully trained and ready to take each incoming call by asking the questions, and taking the information that you have requested.

Charities often use us as the main contact for general enquiries from the public. We can answer your most commonly asked questions by following a script you’ve supplied, or act as a switchboard, redirecting calls to the necessary department or member of your team.

We’re experienced in taking donations, processing a payment via your own online system, ensuring each and every donation is taken securely and the call managed with the same recognition and appreciation that you and your own team would.

We’re skilled at taking new membership enquiries – collecting all details you require from the caller, emailing any e-brochures or material on your behalf, and adding details to your own online database at your request.

Your new team…
We have a dedicated charity team who will be familiar with the needs and aims of your charity. They will be trained on the most common enquiries and needs of your callers, and manage each call in a way that matches your unique customer service model. Your customer service advisors will be on hand to take each call, with a wider team available should you receive any unexpected call peaks, ensuring that your charity continues to provide a reliable, professional and committed service.

If you’re a charity call us today to discuss how we can meet your needs on 01273 741400.

Recent Posts


Full Time Positions Available in Our Brighton & Hove Office

We Can Be Your Central Reception: Call Support for Businesses with Workers outside of the Office

Avoid Phone Downtime: Familiarise Yourself with How to Update Your Telephone Number Details

CSnotepad Virtual Receptionists: Our Diary Management Service

CSnotepad Offers the Perfect Service for Holiday Support


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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD