Category Archives: Choosing a Provider


Take a Holiday with the Help of a Virtual Receptionist WITHOUT a Monthly Subscription

Wednesday, June 13th, 2018

beach and cocktail

What normally happens…
Maybe you’ve considered using a virtual receptionist in the past, but you’ve been put off by the monthly subscription you’ll tie yourself into. Heck, all you’re really after is some help while you’re on holiday right?! You end up paying a fee out every month for a service you may only want for a few weeks each year – but you know how valuable the break away is for your sanity and time with your family is precious – so you pay it…begrudgingly! In your mind there seems only two alternatives; you tell yourself there’s just no option for holiday support and you go without the break you so desperately need. Or, you go away regardless and try desperately to relax when all you can think about are the lost sales and the enquiries going unanswered, alas you resort to working while you’re on holiday, replying to emails, taking calls…you may as well have stayed at home!

What CSnotepad offers…
There is a better option that’s more cost effective and works around your needs, offering you the flexibility for support when you need it, and only when you need it. At CSnotepad we have the perfect solution for holiday support – our flexible annual plans. Don’t be put off by the word “annual”, it simply means you have a year to use your call credits. Rather than paying a fee each month and in return receiving a set call allowance, our Flexi Plans allow you to pay the 12 months in advance and have all the call allowance added to your account for you to use whenever you need them throughout the year. No more call credits going to waste if they’re not used each month, no more paying for a service when you just don’t need it.

What CSnotepad can do for your business…
We’ve already proven ourselves to be the right choice for holiday support for hundreds of businesses, all taking advantage of our wide range of services, shaped to their individual needs while they’re away. We really can’t shout loudly enough about how valuable the services of a virtual receptionist could be for you and your business, handling your incoming calls, dealing with enquiries, booking in your appointments, taking orders and even taking payments. You can divert all your calls to us and let us step in as your full business support, or alternatively we can act as overflow, supporting your own inhouse team when multiple staff members are away on holiday. We can do as little or as much as you like, and we’ll send you a daily summary so you can keep a distant eye over things while you sip on your strawberry daiquiri, or simply catch up quickly once you’re home!

You can rest assured that when you need us we’re here and ready to take your calls, leaving you to enjoy a well earned break away.

Talk to a member of our team today about holiday cover with an Annual Flexi Plan on 01273 741400.

Outbound Call Support: Let Us Take Care of Those Phone Calls You’d Rather Not Make!

Thursday, May 31st, 2018

outbound arrows image

Making phone calls can sometimes be hard work and time-consuming, particularly when you have a large customer base to get through, and the repetitive nature of the calls you’re making can feel a real drain on your productivity. At CSnotepad we’re happy to make the calls you haven’t got time to make, or simply don’t want to, making your working day that bit easier!

Do you call customers regularly to take payments, or perform call backs to take orders? Do you call clients to book in appointment or perhaps make appointment reminder calls? Do you make a habit of courtesy calls to check deliveries or get customer feedback? Let us take on the calls you’ve been putting off such as debt chasing or late invoices too.

Free up your time and the valuable time of your team members by outsourcing your simple outbound calls to us.

We can reach your diary via any online system that you use, notifying clients of changes, reminders or booking in appointments on your behalf. We can help you with any payment taking tasks via your preferred online system such as Paypal, Sage or Worldpay. We only have the ability to put money in, not take it out! We wont be able to get access to any of your private details, or details of your customers and we can guide you through the easy process of setting us up as a user with restricted rights.

You’ll have a team of customer service agents fully trained on your business who can make your outbound calls as though members of your own in-house team, leaving your own team free to focus on the areas of your business that really deserve their time.

If you’re already using CSnotepad to answer your incoming calls, did you know that outbound calls wont cost you any extra, they simply form part of your monthly subscription with us?

Talk to a member of our team today on 01273 741400.

We’ll Make Your Customers Feel All Warm & Fuzzy!

Thursday, May 24th, 2018

person feeling warm and fuzzy

We’re not a call centre, and we’re proud we’re not a call centre. Our focus is on a tailored service for you, and a personal and friendly service for both you and your customers.

We know how nice it is to be recognised when you’re a frequent customer to a business. We appreciate that loyalty really does matter and it should always be acknowledged. Just because you outsource your calls, it doesn’t mean that your customers should lose that warm fuzzy feeling they get when they’re recognised on the phone by you or a member of your team.

Outsourcing your calls doesn’t have to mean a call centre, you don’t have to lose that familiarity that your customers have come to associate with calling your business. CSnotepad can maintain the personal customer service model you’ve worked so hard to build and here’s how…

There are 3 main strings to our bow when it comes to sounding like long standing and experienced members of your own in-house team.

Firstly we have invested in caller recognition software which allows us to identify your frequent callers, top clients and important suppliers, and offer them the same warmth of service that you would. Using our caller recognition software eliminates the need for our advisors to ask repeat callers all of your scripted questions, each and every time they call. When you start using our service you can fill us in on all the important people that might call, all those you’d like to be receive that extra bit of care and attention, those that have really helped and supported your business. But it wont end there, with each call we answer for you, we’ll continue to build up a database of your caller information, improving the customer service and phone experience for every one of your repeat callers.

But hey, it’s not all about software, it’s about people too…

We’ll assign a small team of customer service advisors to your account ensuring that they become familiar with not only your products and services, but also your frequent callers. Likewise, your frequent callers will get to know our advisors too, assuming them to be members of your own in-house team.

Lastly, we don’t hire just any one, we put a great focus on recruiting the right team to handle calls for your customers, from our experience we know that some things we just can’t train. We will only ever select people that have a positive ‘can-do’ attitude, friendly with a willingness to offer great service and appreciation for the important role they play in building the reputation of your business.

Talk to one of our team today about outsourcing your calls, we’ll ensure your customers continue to receive a friendly personal service – 01273 741400.

CSnotepad Explains: What is a Telephone Answering Service?

Thursday, May 10th, 2018

gif of telephone agent

If your business isn’t using a telephone answering service, but you’d like to know whether a telephone answering service could be right for your business, you’ve come to the right place! In this short blog we’ll outline exactly what a telephone answering service is; clear, simple and jargon free.

In short: a telephone answering service is a company that answers you incoming business calls on your behalf. But what does that really mean in practice?

How it works:
When you sign up for telephone answering service with CSnotepad, we’ll provide you with a number to divert your incoming calls to, this is really easy to do and something we can guide you through. Your incoming calls will then be answered by our professional and friendly team of customer service advisors as though members of your own in-house team. We pride ourselves on not sounding like a call centre, we’ll answer your calls with your own business greeting and we’ll work closely with you to tailor a script that compliments your customer service model and continues to build on your service reputation. Using a telephone answering services frees up your time, or the time of your highly skilled team members so that your time can be directed to the areas of your business that really need you. No advertising, recruiting, training, managing, covering lunch breaks, sickness, holidays or paying for your own receptionists. We’ll send you a daily update of all the calls we’ve taken and how they’ve been dealt with, allowing you to make any necessary call backs or updates your end!

Why it works:
We’re always seeking out the very best in telecoms technology. Our software knows when a call is coming in for your business so that our customer service agents are ready to follow your script, and know exactly how you’d like each call dealt with. We even have caller recognition software that allows us to identify your frequent callers, top clients and important suppliers, and offer them the same warmth of service that you would. With each call you receive we will build up a database of your caller information, improving the customer service and phone experience for your callers.

How businesses already use us:
A telephone answering service can be of huge benefit to businesses in any and ever industry. We support sole traders and large national businesses alike, making a service that’s specifically suited to the needs of each business. Many businesses need help answering calls and booking appointments into their diary. Many use us to take and process telephone orders on their behalf. We’re happy to be used as an overflow service, helping manage increased call volumes during busy periods or marketing campaigns. Often we act as a receptionist, patching calls through to different departments and team members.

To learn more or ask us any questions regarding telephone answering or associated services, just call a member of our team today for an informal chat: 01273 741400.

Another Reason to Choose CSnotepad – Get a Free Virtual Office Address with Your Call Subscription

Wednesday, May 2nd, 2018

location map pointer

What is a virtual office address:
Our virtual address allows you to use our professional address in Brighton & Hove as though it’s your own business address. You’ll be registered here so you can use the address freely:

  • On your business cards
  • On your website
  • On Google maps
  • For correspondence with customers
  • For correspondence with your suppliers

Any post that arrives for you can either be scanned and emailed to you, collected at your convenience, or forwarded on to an alternative address.

Why take advantage of a virtual address:

A virtual address could really help you if you run your business from home, are looking to reduce your business costs, or wanting to expand your business reach geographically.

Opening and maintaining an office is one of the costliest moves a business can make, for many it’s completely unnecessary as most communication can now be made by phone or email. However, it’s important to recognise that when it comes to reassuring your customers of your professionalism and reputability, having a physical location can’t be overestimated. It’s difficult for potential customers to take your business seriously if your mailing address is clearly residential. You also have to consider your privacy and security – do you really want to be handing out your personal address to customers?

By using a virtual office address rather than renting an office you’ll save yourself the expensive rental cost, purchasing of computers, desks, chairs, an internet connection, a phone line, as well as the cost of commuting…the list goes on.

A virtual address can be the perfect solution for businesses wanting to expand their reach across the country and appear to have offices outside of their own office location. This allows them to come up on internet searches where potential customers may be looking for a local solution.

NORMAL COST – when a virtual address is purchased from us on a yearly subscription it starts from £210 per year. That’s a saving of at least £210 each year if you have a telephone answering service with us and take advantage of your free virtual address.

Call us on 01273 741400 for more information or to start using your virtual office address.

Nervous About Outsourcing Your Calls? Don’t Be – Choose CSnotepad Virtual Receptionists

Wednesday, April 25th, 2018

relax with a cup of coffee


We understand that handing your calls over to someone else can be daunting, suddenly another company represents your business, deals with your valuable customers and could make-or-break your service reputation.

Don’t let your hesitations stop you from making the best move for your business. Don’t fool yourself into thinking that customers reaching your voicemail is ok, that callers that can’t reach you will simply call back. Your potential customers have so many ways to find your competitors if they can’t reach you, it’s important that you don’t give them a reason to reach out to them!

In this blog we look at the 4 most common concerns our customers have when they first contact us, and how we’ve built our service to offer peace of mind.

“I’m worried you’ll sound like a call centre”
Unlike a call centre we work with you to build and tailor the script your advisors use, ensuring that they get the information you need from each and every call. Our call software allows us to know that the incoming call is for your business so we can answer with your personalised business greeting. We’ll assign you an account manager who will work through the set-up and script with you – no generic forms! Having someone that understands the needs of your business is crucial if we’re going to offer you a telephone answering service that functions as though part of your own in-house team. An account manager can work with you to create the right first impression for your callers, with a tailored script that represents your business and your customer service model. Our call agents will be equipped with a solid knowledge of your products and services so that they can sound just like a member of your team.

“I’m concerned that I’ll lose the personal service that my customers have come to expect”
You’ll have a small number of advisors assigned to your calls so that their knowledge of your business continues to grow. They even get to know your repeat customers and frequent callers, and your callers will get to know them too! Our caller recognition software allows us to identify your frequent callers, top clients and important suppliers, and offer them the same warmth of service that you would. We’re very selective when it comes to recruiting; we only select people that have the right mindset, who are friendly with a willingness to offer great service, and appreciation for the important role they play in building the reputation of your business – they’re the kind of people we have no doubt you’d choose to hire yourself!

“I’m worried I might lose touch with what’s happening in my business if I’m not taking the calls myself”
We really do shape the service we offer you around your needs and preferences. We can email you each time we take a call, including all the customer information you’ve requested and any messages we’ve taken. We’ll send you a daily summary report by email each day too, so you can see how many of your telephone calls we’ve handled and whether they need any further action from you or your team.

“I’m concerned that the cost might escalate”
You’re welcome to adjust your script length or call subscription as your needs change, ensuring that we’re here when you need us most, whether that’s as a backup during your busiest times, or handling every call every day. We’ll also keep an eye on your usage and let you know if it would be more cost effective for you to upgrade or downgrade your plan with us.

These may be the 4 most common concerns we hear from our customers before they use us, but should you have any other concerns or just need a little reassurance, call a member of our team today who will be happy to answer any questions you might have – 01273 741400.

New Start-Up Business? Let Us Help You Juggle Things – Telephone Answering from CSnotepad

Friday, April 6th, 2018

juggling time clocks

Have you started a new business, but struggling to juggle it with another full-time or part-time job or the demands of family life? It’s great news that your business is taking off, but are you in desperate need of an extra pair of hands but unable to justify the cost?

It’s daunting when considering all the additional costs and obligations that come with hiring staff such as pension contributions, national insurance and holiday pay…the list goes on once you also take into account hiring, training and juggling sickness. You also have to think about where your new team member will work – can you really ask them to join you in your spare room or at your kitchen table?! So a small office…now there’s a rental cost, service costs, what about furnishing it, a computer…the costs just escalate and it needs to be well thought through to ensure it doesn’t put unnecessary strain on your fledgling business!

Don’t be deterred, there really is a simpler, more immediate and cheaper way to grow your business!

A virtual receptionist company like CSnotepad can support you as your business grows, adapting to your needs and acting as the first member of your team. A virtual receptionist can take your calls, answering in a way that you choose and collecting the information you need, freeing you from your phone so that you can focus on other things, safe in the knowledge that you’re not missing valuable new leads or potential sales.

Setting up your new support team couldn’t be simpler or quicker – you and your business can have the support you need agreed over the phone, in an afternoon, from the comfort of your home.

As your business grows so can the level of support we provide you…
Your new team can manage your diary, respond to emails, resolve basic issues, and even process orders using your own online system. We can can supply you with a virtual land-line number so that you no longer have to give out your mobile number (which looks more professional) and even supply a virtual address routing your post to our business address rather than your home address (protecting your privacy) where it can be forwarded to you, or collected at your leisure.

There are so many ways that a virtual receptionist service can help you to grow your business without the costly step of renting an office and finding, employing and training your own staff. To find out more about the services that we can shape around your needs, visit our website, or call us on 01273 741400.

4 Signs We Really Care About Our Customers

Saturday, March 31st, 2018

flower in hands

We hope that our customers spot that unlike many other businesses in our industry, we truly care about the quality of the receptionist services we provide and the customer service our customers receive. We try to make as many channels as possible open so that our customers can review, comment, challenge and enquire – always in the knowledge that they’ll be responded to, no hiding behind the anonymity of a website.

Our commitment to offering a personal service goes beyond an idea. Here are 4 steps we’re proud to have taken at CSnotepad…

We Don’t Offer Online Set-Up
Understanding the needs of your business is crucial if we’re going to offer you a telephone answering service that functions as though part of your own in-house team, so we’ve chosen not to offer online set-up. We never expect the needs of your business to fit into a predefined template. By working with you, one-to-one, we can tailor the service we offer you, and in the process we’ll get to know you and your business. Our call agents will be equipped with a solid knowledge of your products and services, far superior to the sparse and basic details that will be available to agents based on just an online set-up.

Every Customer is Assigned an Account Manager
When you choose to use our service you’ll be assigned an account manager – this person works with you to tailor your service and work on your perfect script. This is someone you’ll know by name and be able to talk to whenever you have an enquiry or issue regarding your service. There’s no online forms you need to submit, no queues you need to join, no passing from person to person – just give us a call and ask for your account manager who will be happy to help.

We Work Hard to Select the Right Team
We put a great focus on recruiting the right team to handle calls for our customers, we offer full training for any position within our company, but from our experience we know that some things we just can’t train. We will only ever select people that have the right mindset to be a real attribute to our team. A positive ‘can-do’ attitude, friendly with a willingness to offer great service, a dedication to the role and appreciation for the important role they play in building the reputation of the businesses we support.

We Don’t Take Our Customers For Granted
We never take it for granted when our customers tell others about their positive experience using us. We recognise how valuable good comments and recommendations are when it comes to standing out from our competitors and growing our client base. As a thank you we’ll email you a £50 Amazon voucher as soon as the person you’ve referred signs up with us. There’s no limit to the number of people you can refer, so no cap to the number of vouchers we’ll send you. We really hope that users of our service feel that we’re helping them to achieve their business goals, so we love it when our customers spread the word!

Make CSnotepad the provider you trust to handle your calls, for more information call and talk to a member of our team on 01273 741400

A Personal Telephone Answering Service: Why We’re Proud Not to Offer Online Set-Up

Monday, March 26th, 2018

people chatting

The technological era has made it easy to buy items, buy services, book appointments and make applications whenever and from wherever – quick, easy and straightforward. But is it really the best way to handle important matters concerning the service and reputation of your business? Many things, including your business, deserve the time and consideration that comes with a more personal approach.

When choosing your telephone answering provider, consider how your account will be set up. A fast and easy online set-up may seem like the perfect stress-free way to get things in place, but is it right for your business?

Unlike a telephone answering service that offers an online setup, we never expect the needs of your business to fit into a predefined template, we recognise that your needs are specific to you and your industry. We assign each of our clients an account manager who will work through the set-up and script with you – no generic forms!
Having someone that understands the needs of your business is crucial if we’re going to offer you a telephone answering service that functions as though part of your own in-house team. An account manager can work with you to create the right first impression for your callers, with a tailored script that represents your business and your customer service model. Our call agents will be equipped with a solid knowledge of your products and services, unlike the sparse and basic details that will be available to agents based on just an online set-up.

Having an account manager that you know by name offers you reassurance and confidence that someone is on hand should you have any problems with the service you receive. We never expect you to fill out a online form or send an email when you have concerns or problems, just give us a call and talk to us directly so that we can resolve and address anything quickly – however small.

A tailored a personal service makes us proud of the way we do things – we hope you’ll think so too!

We Can Be Your Central Reception: Call Support for Businesses with Workers outside of the Office

Wednesday, March 14th, 2018

collection of coloured pins

Does your business depend on a team of remote or home based workers, perhaps key members of your team spend large amounts of time outside of the office travelling between appointments or different branches? Let us help you to manage and route your incoming calls to the relevant team member without incurring all the costs associated with hiring your own full time receptionist.

At CSnotepad we can shape our telephone answering service to act as a centralised reception for your network of workers.

How it works:

Our trained customer service agents will answer each call with your business greeting, and then patch the call through to the relevant member of your team, your caller will never realise they haven’t reached your business directly. Calls can be patched through to a mobile number, extension number, home landline, branch number or customer’s site. Our service will give you the confidence that each and every call is answered politely and professionally, and forwarded to the correct person to deal with it, no matter where they’re based. If the person can’t be reached we can take a message, emailing this message along with contact details so the call can be returned. Alternatively you can provide a hierachy of contact numbers to call should we not reach the required individual.

We work closely with you to put in place the right script for your customer service agents to work from, matched to your needs and your customer service model. Changes to your script can quickly and easily be made when you need to make alterations to how or where your calls are directed.

Benefits of CSnotepad over hiring your own receptionist:

No advertising, interviewing & training

No fulltime salary & costs associated with employing staff

No hiring additional reception staff as your business grows

No purchase of an advanced call system required

No holiday/sick/lunch cover needed

Multiple incoming calls can be taken at the same time

Extended hours of service

Protection against telephone downtime

If you’d like to talk more about our call patching service then do give a member of our team a call on 01273 741400.

Recent Posts

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Take a Holiday with the Help of a Virtual Receptionist WITHOUT a Monthly Subscription

Outbound Call Support: Let Us Take Care of Those Phone Calls You’d Rather Not Make!

We’ll Make Your Customers Feel All Warm & Fuzzy!

CSnotepad Explains: What is a Virtual Telephone Number?

CSnotepad Explains: What is a Telephone Answering Service?

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD