CSnotepad Explains: What is a Virtual Telephone Number?

Monday, May 21st, 2018

virtual telephone number image

So what is a virtual telephone number? We’re all familiar with a telephone number, so what exactly makes a telephone number virtual? Let’s start with the the dictionary definition of virtual:

Almost or nearly as described, but not completely or according to strict definition…not physically existing as such but made to appear to do so

Ok, so perhaps that didn’t really clear matters up, but let’s look at a couple of examples of virtual numbers in action to make it all become clear…

Example 1: Sole Traders & Start-Ups
At a time when most people rely on their mobile phone and no longer use a land line, sole traders and home start-up businesses can really stand to benefit from a virtual telephone number.

Although a mobile phone offers the flexibility to never miss a call wherever you are, having a mobile number as your only business contact may look unprofessional to potential clients. It signifies that you do not have a land line and therefore no office base, that you may be transient and more difficult to contact if problems arise – ultimately bringing into question the credibility of your business. A virtual telephone number can be given that has an area code, and appears to be your land line office number in your local area. This number is however virtual and has no location of its own, and calls made to it will have to be routed to another existing number of your choice, such as your mobile phone for example. Your virtual telephone number can direct calls to any phone you choose, allowing you the flexibility to move just your work related incoming calls to any phone.

Make the most of a virtual telephone number by using it with our call answering service:
CSnotepad can provide you with a virtual number that will be exclusively yours to give to your business contacts, publish on your website and use on your business cards. Our service allows all calls to your virtual number to be answered by our call agents who’ll act as though your own receptionist – further improving the professional image of your business. The call can then be patched through to your personal mobile after informing you of who the caller is, or alternatively a message and number can be taken so you can call back at a time that’s convenient, leaving you free to focus on the areas of your business that really deserve your time and attention.

Example 2: Grow Your Geographical Business Reach
Businesses know that many potential customers may be drawn to local solutions when looking for services and products. By using one or several virtual numbers, businesses can take advantage of area codes that place them in different places around the country, even though they don’t have a physical presence there. The different virtual numbers can improve visibility on online search engines when the search term is location sensitive, helping market to new audiences. Several virtual telephone numbers can also help businesses to look larger and more nationally established which may help with buyer confidence.

At CSnotepad we work with national and international businesses, offering telephone answering services that include help desk support, order taking, payment processing and diary management.


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