CSnotepad Explains: What is a Telephone Answering Service?

Thursday, May 10th, 2018

gif of telephone agent

If your business isn’t using a telephone answering service, but you’d like to know whether a telephone answering service could be right for your business, you’ve come to the right place! In this short blog we’ll outline exactly what a telephone answering service is; clear, simple and jargon free.

In short: a telephone answering service is a company that answers you incoming business calls on your behalf. But what does that really mean in practice?

How it works:
When you sign up for telephone answering service with CSnotepad, we’ll provide you with a number to divert your incoming calls to, this is really easy to do and something we can guide you through. Your incoming calls will then be answered by our professional and friendly team of customer service advisors as though members of your own in-house team. We pride ourselves on not sounding like a call centre, we’ll answer your calls with your own business greeting and we’ll work closely with you to tailor a script that compliments your customer service model and continues to build on your service reputation. Using a telephone answering services frees up your time, or the time of your highly skilled team members so that your time can be directed to the areas of your business that really need you. No advertising, recruiting, training, managing, covering lunch breaks, sickness, holidays or paying for your own receptionists. We’ll send you a daily update of all the calls we’ve taken and how they’ve been dealt with, allowing you to make any necessary call backs or updates your end!

Why it works:
We’re always seeking out the very best in telecoms technology. Our software knows when a call is coming in for your business so that our customer service agents are ready to follow your script, and know exactly how you’d like each call dealt with. We even have caller recognition software that allows us to identify your frequent callers, top clients and important suppliers, and offer them the same warmth of service that you would. With each call you receive we will build up a database of your caller information, improving the customer service and phone experience for your callers.

How businesses already use us:
A telephone answering service can be of huge benefit to businesses in any and ever industry. We support sole traders and large national businesses alike, making a service that’s specifically suited to the needs of each business. Many businesses need help answering calls and booking appointments into their diary. Many use us to take and process telephone orders on their behalf. We’re happy to be used as an overflow service, helping manage increased call volumes during busy periods or marketing campaigns. Often we act as a receptionist, patching calls through to different departments and team members.

To learn more or ask us any questions regarding telephone answering or associated services, just call a member of our team today for an informal chat: 01273 741400.


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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD