A Personal Telephone Answering Service: Why We’re Proud Not to Offer Online Set-Up

Monday, March 26th, 2018

people chatting

The technological era has made it easy to buy items, buy services, book appointments and make applications whenever and from wherever – quick, easy and straightforward. But is it really the best way to handle important matters concerning the service and reputation of your business? Many things, including your business, deserve the time and consideration that comes with a more personal approach.

When choosing your telephone answering provider, consider how your account will be set up. A fast and easy online set-up may seem like the perfect stress-free way to get things in place, but is it right for your business?

Unlike a telephone answering service that offers an online setup, we never expect the needs of your business to fit into a predefined template, we recognise that your needs are specific to you and your industry. We assign each of our clients an account manager who will work through the set-up and script with you – no generic forms!
Having someone that understands the needs of your business is crucial if we’re going to offer you a telephone answering service that functions as though part of your own in-house team. An account manager can work with you to create the right first impression for your callers, with a tailored script that represents your business and your customer service model. Our call agents will be equipped with a solid knowledge of your products and services, unlike the sparse and basic details that will be available to agents based on just an online set-up.

Having an account manager that you know by name offers you reassurance and confidence that someone is on hand should you have any problems with the service you receive. We never expect you to fill out a online form or send an email when you have concerns or problems, just give us a call and talk to us directly so that we can resolve and address anything quickly – however small.

A tailored a personal service makes us proud of the way we do things – we hope you’ll think so too!


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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD