Avoid Phone Related Downtime by Familiarising Yourself with How to Change Your Divert

Wednesday, February 7th, 2018

checklist and pen

With the new year now in full swing, it’s worth considering just how ready you are for the year ahead and any unwelcome surprises it might throw at your business.

We invest heavily in protecting your business from telephone downtime, and you should take comfort from knowing that by choosing us (over other providers or keeping your calls in-house) you’re far better shielded from a phone related disruption. The contingencies we have in place enable us to act should there be an issue with a telephone exchange or mobile provider for example, but for you to benefit from our contingencies you must be familiar with how to divert your calls.

Do you know how to change your divert?

If there’s a problem at the telephone exchange we can overcome this by changing how you divert your calls to us. This is a simple and fast acting solution, but It could now be several years since you first set up your divert with us, so it’s worth familiarising yourself with how it’s done via your telecoms provider.

Refresh your mind with our short blogs…

Setting up a divert on a BT landline

Setting up a divert on a Sky landline

How to set up a call divert on your iPhone

How to set up a call divert on your Android phone

Think you know how to divert? It’s well worth forming a checklist or producing a brief set of instructions so that you, and key members of your team, know exactly what to do should a problem occur that requires you to divert your calls temporarily. Keep this checklist or instructions somewhere safe, and keep it somewhere people know where to find it. Your CSnotepad team is here to help make sure that any phone related issue causes minimal disruption to your business, and minimal stress to you and your team, but it’s crucial that you play your part by familiarising yourself with how to divert your calls.


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