Avoid Phone Downtime: Familiarise Yourself with How to Update Your Telephone Number Details

Wednesday, February 28th, 2018

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We’d all like to think that phone related problems wont occur, but it’s just not possible to guarantee. Often the source of the problem is something we have absolutely no control over, but unlike many of our competitors who’ll just sit back and wait it out, we’ve invested heavily in contingencies that will reroute around any problems to minimise its impact on your business. If there’s a problem with your actual number, even if it’s not supplied by us, we can give you an alternative number until the problem’s resolved. However, this is only a solution if you know how to update your number on the places where it appears…

Do you know where and how to update your contact number?

Your website should be the first place you update with your new temporary number. If you’re not able to update your website yourself, make sure you know who to contact to make an important update so that customers can continue to reach you. It might be worth considering other key places that your phone number appears, such as any online advertising. Many customers may also find you through an online search engine, so familiarising yourself with how to access and update your Google account is a worthy task.

Do you know the best way to tell your customers of a change in contact number?

If you need to get a message out to your clients, potential customers and suppliers, what’s the quickest and most effective way for you to do this? If you have a strong following on your social media sites, this could be a good place to post a message with your new temporary number. If you have an up to date mailing list in place, this could be another quick and effective method to keep your customers informed.

It’s worth putting a few notes together so that you or members of your team know exactly what should be done if you need to change to a temporary number. A few things worth including might be:

Contact details of website administrator
Log in details for your Google account
Log in details for your social media accounts
Where to locate your most recent mailing list

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