CSnotepad: Providing Telephone Answering for Charities for Over 10 years – Find out how we can Support Your Charity

Tuesday, November 28th, 2017

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10 years of working with UK charities has taught us that your needs differ greatly from those of our business clients, not only that, your needs also differ greatly from those of other charities. For this reason, our initial discussion with a new charity is approached as an entirely blank canvas, no prescribed vision of what you may or may not need, no expectations of how you might like us to work with you, and no moulding your needs around one of our existing service models. We start by listening then building a bespoke service together; step-by-step.

Don’t hesitate to be honest with us about your needs, however integral or however minor you’d like our role to be, we’re here to excel in the service we deliver.

Just some of the ways charities are already using us…
Charities use us to support them during times of increased call volume, for example when they run a marketing campaign. We can ensure that the money invested in new marketing initiatives isn’t lost by the inability to handle the increase in call volume. During campaign periods your dedicated team will be fully trained and ready to take each incoming call by asking the questions, and taking the information that you have requested.

Charities often use us as the main contact for general enquiries from the public. We can answer your most commonly asked questions by following a script you’ve supplied, or act as a switchboard, redirecting calls to the necessary department or member of your team.

We’re experienced in taking donations, processing a payment via your own online system, ensuring each and every donation is taken securely and the call managed with the same recognition and appreciation that you and your own team would.

We’re skilled at taking new membership enquiries – collecting all details you require from the caller, emailing any e-brochures or material on your behalf, and adding details to your own online database at your request.

Your new team…
We have a dedicated charity team who will be familiar with the needs and aims of your charity. They will be trained on the most common enquiries and needs of your callers, and manage each call in a way that matches your unique customer service model. Your customer service advisors will be on hand to take each call, with a wider team available should you receive any unexpected call peaks, ensuring that your charity continues to provide a reliable, professional and committed service.

If you’re a charity call us today to discuss how we can meet your needs on 01273 741400.


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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD