Caller Recognition: Do You Have it on Your Account? Are You Making the Most of it?

Tuesday, November 7th, 2017

caller recognition image

What is Caller Recognition?
Our caller recognition software allows us to identify your frequent callers, top clients and important suppliers, and offer them the same warmth of service that you would. With each call you receive we will build up a database of your caller information, improving the customer service and phone experience for your repeat callers.

Why Have Caller Recognition on Your Account?
We recognise the value of your key callers, and through the highest level of customer service we can further strengthen the loyal customer base you’ve worked so hard to build. Using our caller recognition software eliminates the need for our advisors to ask repeat callers all of your scripted questions, each and every time they call. We understand that the recognition and familiarity that a customer receives is often an important factor in their decision to stay loyal to your business. Our caller recognition software allows our customer service advisors to appear as though experienced and conscientious members of your own in-house team.

Why Do We Offer Caller Recognition?
We’re always seeking out the very best in telecoms technology, and we’re proud to say that caller recognition is just another example of our continued efforts to invest in a service that benefits every one of our customers.

How to Make the Most of Caller Recognition?
If you’re new to our service, be sure to give us a list of all your important contacts, allowing the transition from you to us handling your calls to be as seamless as possible. Your key callers will continue to receive the same acknowledgement that your own in-house team would offer. If you have caller recognition already on your account, let us know the details of any important new contacts you make, as and when you make them. We can pre-fill as many fields in your script, for as many key callers as you’d like, reducing the questions they’re asked when they next call you.

Your Next Step…
If you have any further questions about how caller recognition can help your business, or if you’d like to know if it’s already working for you on your account, call us today on 01273 741400.


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