Monthly Archives: October 2017


Thinking of Selling Your Telephone Answering Business? – We’re Interested!

Tuesday, October 31st, 2017

growing money

Whether your business isn’t proving as profitable as you’d like, perhaps you’re struggling with the financial strains of staffing, or maybe you’re simply looking to start a new venture…we’re interested in purchasing your business or your database of clients and contacts.

We understand that it’s had to know if, or when to sell your business – your business likely represents years of highs, lows, reward and sacrifice. But it’s wise to think about the financial potential you have locked away in your business if you are considering selling, an injection of money could help you start and grow your next venture, or better enjoy a long and comfortable retirement.

We run a successful virtual receptionist company from Hove, East Sussex. We started our business over 10 years ago and we’re proud to say we’ve weathered tough and trying economic times and continue to thrive in a competitive market. Far from blowing our own trumpet, we’re simply trying to highlight that the loyal customer base that you’ve worked so hard to build will continue to be in safe hands with us. Professional, proactive and polite, our team are dedicated to great customer service for every one of our customers.

It doesn’t matter if you manage a small client base alone, or have an extensive team supporting you, we’d be interested in discussing your business, no matter its size or profitability. Any discussions we have regarding you and your business will be held in the strictest confidence. If you’re simply toying with the idea of selling and don’t feel ready to engage in any formal discussions, that’s fine, feel free to contact us for an informal chat about possible future options and opportunities.

You can call us on 01273 741400 to talk to a member of our team today.

What is a Telephone Answering Service & How Does it Work?

Thursday, October 26th, 2017

plumber cartoon

Often you know why your business is struggling, but it’s difficult to pin-point just how to resolve it. Could telephone answering be the solution you’ve been looking for? Are you struggling to find enough hours in the day, or desperately in need of an extra pair of hands? Keep in mind that we build our service around your needs, so it’s likely that we can work with you to solve the problems you and your business are facing.

The easiest way to explain just how telephone answering works is to give you an example of it in action…

Last year Alan started up his own plumbing business after working for a large established company for years. He has a professional looking website, he’s building positive reviews on social media, and now has some attractive looking business cards. All his marketing material has his mobile number on so he can receive enquiries wherever he goes. Things are going well for Alan, as he completes more plumbing jobs he starts to get an impressive number of 5 star reviews, as his reviews and reputation builds, so do his enquiries. Soon Alan realises that he’s missing more calls on his mobile than he’s able to answer, and by the time he calls back in the evening the majority of people have already called another plumber.

As Alan’s days get busier, he tries to return calls while driving between jobs. With loud road noise in the background and intermittent phone reception as he drives further out of town, it’s doing little to support a professional business image – but better than losing out on jobs he thinks. While driving Alan has no method of writing down his agreed appointments with customers in his diary, or recording their contact details. Juggling between his (unreliable at the best of times!) memory and small scraps of paper he finds in his car glove box, it’s not long before Alan has to call back customers to ask for their details again (not very professional!). Worse still, Alan soon learns that he’s getting appointment times wrong, and he’s embarrassed to realise that on a couple of occasions he’s even forgotten to go entirely! With complaining customers calling, and negative reviews starting to appear, it’s not long before he’s undoing all of the hard work he’s put in to establishing his thriving business. Alan knows he needs some help before it’s too late, but his business is young and vulnerable, he doesn’t have the time or money to hire a full time member of staff to help him. When will he find the time to interview, to train, where will they work, what about the salary, the holiday, the sickness…?

Alan gave us a call at CSnotepad to see if we could help, he wasn’t too sure whether telephone answering was the right service for him, but hoped it could offer a cheaper and simpler alternative than the stresses of managing his own staff. Within a day of calling, Alan had worked with one of our experienced account managers to tailor his own script so that each and every call would be handled just as if he was answering it himself. We instantly knew that a personal and friendly service was what Alan cared about most for his callers. Alan was free to choose exactly what questions he’d like us to ask, and what information he’d like us to take from his callers. Alan’s callers would have absolutely no idea they hadn’t reached Alan’s own in-house receptionist, and just as a receptionist would, we were able to offer Alan a diary management service booking in appointments for him. No more scribbled notes on the back of receipts, no more forgetting appointments and no more unprofessional calls from the roadside! Alan didn’t have the hassle or cost of changing the phone number on all his marketing, we simply guided him through how to set up a divert from his mobile phone to the number we provided him with. Alan has complete control of when he diverts his calls to us, he always knows that our customer service advisors are familiar with his business, and ready whenever he needs them, leaving Alan free to focus on doing what he does best – plumbing!

With the help of CSnotepad, Alan’s business has continued to thrive. By using a telephone answering service Alan has had the time and space away from his ringing phone to focus on growing his business, he now has a small team of plumbers working for him. Alan takes advantage of several of our services such as a virtual telephone number and virtual address, further helping him to build his professional image and reputation within his field.

Think a telephone answering service could really help you and your business? Call us today on 01273 741400.

Don’t Let Phone Issues Stress You – Plan Ahead and Make us Your Phone Contingency

Friday, October 20th, 2017

stressed out digits

In an ideal world there would never be any issues with your phone line, you’d pay your provider and you’d receive a reliable and uninterrupted service – in the real world we all know it’s unrealistic not to expect the unexpected! It’s your planning now that could make all the difference to how the situation pans-out when you arrive one morning to find your phones aren’t working, and not a single incoming call can be answered. It’s your damage limitation efforts now, and how seriously you consider the consequences of phone downtime that will make the difference to how calmly and quickly you can save a situation. Make us your phone contingency today…

There’s no doubt that losing the use of your phones will be catastrophic, every customer query will go unanswered, every potential customer can’t reach you and every phone sale can’t be taken. There are many reasons why you might encounter phone problems, you could have a hardware of software failure, or a problem with your own phone system failing. But what if the problem lies outside of your own office walls; a BT fault for example or a workman cutting through a line? You and your business are left helpless with no realistic idea of how long it will take for your phones to be back up and running.

Have us waiting in the wings as your contingency should an issue occur – whenever and however you need us. Within minutes you can have your incoming calls diverted to us to be answered by our polite and professional team, who (because of your forward thinking!) will already be trained on your business. Your new customer service advisors will be ready to answer your calls with your business greeting, acting seamlessly as though members of your own in-house team within just minutes of you identifying you have a phone issue.

You only need to pay for our smallest plan subscription so that we can set the service up for you, when you need to divert to us you can simply increase your plan to accommodate the number of calls you expect to receive. Whether you need us for a matter of hours or a more prolonged period, rest assured that every call will be answered following a script that’s been tailored to your needs, we can even process payments using your own online system.

Plan ahead, make us your phone contingency and avoid the stress of phone issues. For more information on how we can support your business call our team on 01273 741400.

CSnotepad Virtual Receptionists – Why We’re Different from a Call Centre

Monday, October 9th, 2017

approachable team

If you choose CSnotepad as your telephone answering service, your calls will always be handled by our small, friendly and professional team who are based in Hove. Unlike large call centres, we’ve selected every member of our workforce carefully, always ensuring that they have the right attributes to offer superior service to your customers. Each one of our advisors is polite and approachable, we have no doubt that if you met any member of our team in person, they’d be just the person you’d hire to join your own team. You’ll have a small number of advisors assigned to your calls so that their knowledge of your business continues to grow. They even get to know your repeat customers and frequent callers, and your callers get to know them too!

Unlike a call centre we work with you to build and tailor the script your advisors use, ensuring that you get the information you need from each and every call, with each call being handled in a manner that compliments your customer service model. Unlike call centres we don’t expect you to fit a mould, you’re welcome to adjust your script as your needs change, and even adjust your call subscription ensuring that we’re here when you need us most, whether that’s as a backup during your busiest times, or handling every call every day.

Let us know your needs and we can work with you to free up your time, you’ll be assigned an account manager and you can talk to them about the ways you feel we can best support you and your team, giving you the freedom to focus on the areas of your business that really need you. We can manage your diary and appointments, we can process your telephone orders and take payments, we can even deal with simple outbound calls on your behalf.

We’re a professional and approachable Hove based virtual receptionist company, to find out how we can support your business call one of our team today on 01273 741400.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD