Stay in Control with Pay-Per-Call

Friday, September 29th, 2017

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We think we’re pretty special within our industry – why – well we’ve actually listened to our customers and refined our services to meet their needs. We’re not (like many of our competitors) still slogging an old format, expecting our customers to fit the mould. It has always been, and still is, standard practice within our industry to charge calls per minute, this means that your bill is formed from the amount of time an agent has spent handling your calls. In truth we know this isn’t always the best way for you to keep a handle on the cost of your service as the month progresses. We know how important it is to feel in control of your finances with full knowledge of your outgoings month by month, so one key feature of our service is the option to pay per call, not per minute. It’s an option we’re proud to offer, and one which attracts many new customers and stops our existing customers receiving sky-high bills they just weren’t expecting.

Many other virtual receptionist companies still only offer charging per minute, this gives them no incentive to manage your calls correctly or take control of the conversation with your callers. Don’t be greeted by an eye-wateringly high bill just because your customers love to chat!

How our pay-per-call plans work: we’ll work with you to gauge the right call plan for you, this gives you a set quota of calls each month for a set cost with each call being just a single call credit from your monthly quota. We’ll also keep in touch and let you know if you’re receiving more calls than your subscription plan, you’ll then have the choice to increase your call plan ready for next month.

However, if you still feel that pay-per-minute is right for you and your business, we’re happy to work with you to make the script our call agents work from concise and tailored to your needs so that each call is handled professionally and efficiently.

To discuss with a member of our team whether pay-per-call is right for you, get in touch on 01273 741400.


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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD