What Does ‘Call Handling’ Actually Mean?

Wednesday, July 12th, 2017

Many companies offer call handling services, but what is it all about?

telephone image

Simply put, call handling is the management of phone calls, these can be incoming or outgoing calls.

Incoming calls are those that come into your business from customers, suppliers and other contacts.

Outbound calls can range from telemarketing and telesales to customer care programmes or debt chasing.

Who would benefit from a call handling service?
Call handling services would benefit any company looking for help answering their phone calls. Use a call handling service to help build your business without hiring more staff and reclaim time by outsourcing your phonecalls, freeing up your resources.

At CSnotepad we specialise in offering inbound call handling services to a wide variety of clients, from sole-traders to national charities. We manage clients phone calls as either a helping hand – acting as an overflow service when call volumes take you by surprise. Or we can handle all incoming calls dealing with each call accordingly, taking messages, patching calls to members of your team, or processing orders – just as your own in-house receptionist would.

We have a professional team of call agents that will be fully trained on your business and ready to take your calls as though members of your own in-house team. We are also available to make simple outgoing calls on your behalf which are included in a call subscription with us.

For more information and to find out how we can support your business, call us on 01273 741400.


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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD