Ever wondered who’s answering your calls when you divert to Csnotepad? Let us give you an insight…

We’re proud to say that our team of customer service advisors are a friendly, warm and personable group of dedicated people – all from the Brighton and Hove area. Your calls are answered right here in our Brighton office by people your frequent callers might come to know by name.

We interview for new customer service advisors carefully, always ensuring that they compliment the team and have the right attributes to offer superior service to your customers.

Each one of our advisors is polite, professional and approachable. We have no doubt that if you met any member of our team in person, they’d be just the person you’d hire to join your own team.

We know that some things can’t be trained; a positive attitude and willingness to offer the best service are natural traits that we seek in every one of our advisors. For everything else that can be trained we have an experienced training manager who is solely responsible for ensuring that all members of our team are trained to the standard we expect. Not only will our trainer guide our newest recruits, they also closely monitor our existing team members to ensure that the bar is never dropped, maintaining our consistently high customer service results.

Remember – our advisors aren’t just trusted to handle your calls, they answer our calls too and we couldn’t be more confident that each and every one of our calls is in capable hands.