Monthly Archives: July 2017


Getting to Know Your CSnotepad Service – About Your Team

Tuesday, July 25th, 2017

Ever wondered who’s answering your calls when you divert to Csnotepad? Let us give you an insight…

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We’re proud to say that our team of customer service advisors are a friendly, warm and personable group of dedicated people – all from the Brighton and Hove area. Your calls are answered right here in our Brighton office by people your frequent callers might come to know by name.

We interview for new customer service advisors carefully, always ensuring that they compliment the team and have the right attributes to offer superior service to your customers.

Each one of our advisors is polite, professional and approachable. We have no doubt that if you met any member of our team in person, they’d be just the person you’d hire to join your own team.

We know that some things can’t be trained; a positive attitude and willingness to offer the best service are natural traits that we seek in every one of our advisors. For everything else that can be trained we have an experienced training manager who is solely responsible for ensuring that all members of our team are trained to the standard we expect. Not only will our trainer guide our newest recruits, they also closely monitor our existing team members to ensure that the bar is never dropped, maintaining our consistently high customer service results.

Remember – our advisors aren’t just trusted to handle your calls, they answer our calls too and we couldn’t be more confident that each and every one of our calls is in capable hands.

CSnotepad: Our Message Guarantee to All Our Customers

Tuesday, July 18th, 2017

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We’re proud of the service we offer. We’re an established business that started in Brighton over 10 years ago, and we’re so pleased to say that many of our current customers have been with us since the very beginning. Through hard work, persistence and working closely with our customers we’ve shaped our service into something that we believe suits the challenges of businesses large and small, local, national and international, and from any conceivable industry – however niche.

Our great reviews on platforms such as Google reflect how well we’re doing, but should you feel that we haven’t quite met the high standards you’ve come to expect from us we offer an industry leading ‘message guarantee’ to each and every one of our customers. This means that should you ever spot a mistake in a message you receive from us regarding your calls (after all we’re only human!), we’ll re-credit you for the call. We understand that errors however small can have a big impact on your ability to make sales, grow your business and build your customer service model. By notifying us of any mistakes, not only will we put the mistake right and re-credit you with the call, we’ll also look to improve our systems so it can’t happen again.

Staff training is an area that gets a lot of our time and attention, and our generous staff incentive programmes ensure that our call agents are rewarded for the great service they offer your customers. With the commitment and focus your business receives from our staff, we’re confident that our service wont let you down – our message guarantee is simply there to prove it!

What Does ‘Call Handling’ Actually Mean?

Wednesday, July 12th, 2017

Many companies offer call handling services, but what is it all about?

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Simply put, call handling is the management of phone calls, these can be incoming or outgoing calls.

Incoming calls are those that come into your business from customers, suppliers and other contacts.

Outbound calls can range from telemarketing and telesales to customer care programmes or debt chasing.

Who would benefit from a call handling service?
Call handling services would benefit any company looking for help answering their phone calls. Use a call handling service to help build your business without hiring more staff and reclaim time by outsourcing your phonecalls, freeing up your resources.

At CSnotepad we specialise in offering inbound call handling services to a wide variety of clients, from sole-traders to national charities. We manage clients phone calls as either a helping hand – acting as an overflow service when call volumes take you by surprise. Or we can handle all incoming calls dealing with each call accordingly, taking messages, patching calls to members of your team, or processing orders – just as your own in-house receptionist would.

We have a professional team of call agents that will be fully trained on your business and ready to take your calls as though members of your own in-house team. We are also available to make simple outgoing calls on your behalf which are included in a call subscription with us.

For more information and to find out how we can support your business, call us on 01273 741400.

It’s Holiday Time! Business Owners Take a Break with the Support of CSnotepad

Tuesday, July 4th, 2017

Summer holiday season is upon us, we’re bombarded by great deals from travel agencies and airlines, but are you stressing about how your business will cope without you? Is the thought of leaving your business unimaginable, and even if you take a holiday do you worry that the endless phone calls will spoil any chance of rest and relaxation?

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We know that you can’t risk the loss of sales and the lack of response to customer enquiries, and we understand that you might feel that taking a holiday simply isn’t worth the risk, stress, or loss of earnings. Have you considered using the services of a virtual receptionist to help you keep your business running smoothly and allow you to enjoy your break away?

Think of it like having a fully trained workforce waiting in the wings, all you need to do is give a little instruction on how you’d like things handled while you are away. While you’re away your virtual receptionist service can take on as much or as little as you’d like, we can answer all your calls and ensure that your high customer service is maintained, taking messages or patching calls to other relevant members of your team to handle. Or we can be more active, with CSnotepad we can process customer orders through your own website or business software, book in appointments and take payments for you. Whatever you choose, there’s never a need for your customers to reach an answering machine, or receive an automated out of office response when you’re on holiday. There is no need for you to risk losing the great customer service reputation you have worked so hard to build.

We’ll disturb you as little as possible, but also we understand that a little reassurance that everything is just fine can help you relax while you’re way, we’ll send you a daily summary of all calls we’ve taken and how they’ve been handled, keeping you in the loop should you choose to look. Once you’re back, you can stop the service, or ease yourself in gently and use us as a helping hand.

We know that it takes a lot of courage to trust your calls with someone else, so we do everything we can to ensure that our services are shaped to your needs. Our call agents are professional and fully trained on your business so that they can give your callers the same service you would. Have a read of our short blog on how we support your loyal customer base, offering your regular callers the same recognition you would. Your callers will never know that they haven’t reached your business directly.

For more information talk to a member of our team today on 01273 741400.

Recent Posts

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Take a Holiday with the Help of a Virtual Receptionist WITHOUT a Monthly Subscription

Outbound Call Support: Let Us Take Care of Those Phone Calls You’d Rather Not Make!

We’ll Make Your Customers Feel All Warm & Fuzzy!

CSnotepad Explains: What is a Virtual Telephone Number?

CSnotepad Explains: What is a Telephone Answering Service?

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD