Avoid the Frustration of Cold Calls and Wrong Numbers – Let us Handle Your Calls

Tuesday, May 30th, 2017

Did you know that 30 million people – or two-thirds of British adults – have been contacted regarding PPI alone, and 98% did not give permission to be contacted? Cold calls and wrong numbers eat into business time and pointlessly distract your team, and there seems little that businesses can do to eliminate the frustration they cause. In this blog we look at how CSnotepad could be just the solution you’re after…

hanging phone

Picture this; reluctantly you’re knee deep sorting through your paperwork, it needs sorting and your mind is fully on the job, you’ve told everyone around you not to disturb you until you’ve finished. The phone rings on your desk, you know all too well that every call is important, it could be your next big sale. You navigate through your piles of papers laid out on the floor, stumble over to your desk, grab the phone frantically before the answering machine kicks in, you catch your breath before giving your friendly and polite business greeting – only to be greeted with an automated sales message on the other end. Frustrated and cursing cold calls you struggle to remember where you’d got to with the jigsaw of paperwork laid out in front of you. We’ve all had a similar experience, and it’s galling to think how much time and attention gets lost to cold calls and wrong numbers.

Picture this; you’ve taken the smart step to reclaim your time and free yourself from the ringing phone, you’re now getting support from a telephone answering service. You’re now free to manage your time, and focus on growing your business undisturbed, safe in the knowledge that every call is being answered professionally and no sales are being lost. The end of the month comes and you receive your monthly bill from your telephone answering service provider – your bill is far higher than you ever expected, yet you know you haven’t exceeded your call allowance as you haven’t had all that many queries or sales leads this month. Many telephone answering services charge you for cold calls and wrong numbers, this could be anything from marketing calls to unwanted calls that try to promote a product, service or ideal to you. The communications regulator Ofcom says that each year UK consumers receive approximately 4.8bn nuisance calls, 1.7bn live sales calls, 1.5bn silent calls, 940m recorded sales messages, and 200m abandoned calls.

THE SOLUTION: you may already be using a telephone answering service, but now it’s time to move to the right telephone answering service. If you’re not using a telephone answering service, it’s time to reclaim your time and start! CSnotepad has a team of polite and professional call agents ready to take your calls from our Brighton and Hove office. Each member of our team will be trained on your business so that your callers will never realise they haven’t reached a member of your own in-house team. What’s more, at CSnotepad we never charge for cold calls or wrong numbers, they won’t count towards your call allowance and we’ll never disturb you when a cold caller is on the line. If you request for us to patch certain calls through to you, such as sales calls, CSnotepad will only disturb you when a genuine sales call related to your business is on the line.

For more information about our service visit our website, or call us on 01273 741400.


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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD