Monthly Archives: May 2017


Avoid the Frustration of Cold Calls and Wrong Numbers – Let us Handle Your Calls

Tuesday, May 30th, 2017

Did you know that 30 million people – or two-thirds of British adults – have been contacted regarding PPI alone, and 98% did not give permission to be contacted? Cold calls and wrong numbers eat into business time and pointlessly distract your team, and there seems little that businesses can do to eliminate the frustration they cause. In this blog we look at how CSnotepad could be just the solution you’re after…

hanging phone

Picture this; reluctantly you’re knee deep sorting through your paperwork, it needs sorting and your mind is fully on the job, you’ve told everyone around you not to disturb you until you’ve finished. The phone rings on your desk, you know all too well that every call is important, it could be your next big sale. You navigate through your piles of papers laid out on the floor, stumble over to your desk, grab the phone frantically before the answering machine kicks in, you catch your breath before giving your friendly and polite business greeting – only to be greeted with an automated sales message on the other end. Frustrated and cursing cold calls you struggle to remember where you’d got to with the jigsaw of paperwork laid out in front of you. We’ve all had a similar experience, and it’s galling to think how much time and attention gets lost to cold calls and wrong numbers.

Picture this; you’ve taken the smart step to reclaim your time and free yourself from the ringing phone, you’re now getting support from a telephone answering service. You’re now free to manage your time, and focus on growing your business undisturbed, safe in the knowledge that every call is being answered professionally and no sales are being lost. The end of the month comes and you receive your monthly bill from your telephone answering service provider – your bill is far higher than you ever expected, yet you know you haven’t exceeded your call allowance as you haven’t had all that many queries or sales leads this month. Many telephone answering services charge you for cold calls and wrong numbers, this could be anything from marketing calls to unwanted calls that try to promote a product, service or ideal to you. The communications regulator Ofcom says that each year UK consumers receive approximately 4.8bn nuisance calls, 1.7bn live sales calls, 1.5bn silent calls, 940m recorded sales messages, and 200m abandoned calls.

THE SOLUTION: you may already be using a telephone answering service, but now it’s time to move to the right telephone answering service. If you’re not using a telephone answering service, it’s time to reclaim your time and start! CSnotepad has a team of polite and professional call agents ready to take your calls from our Brighton and Hove office. Each member of our team will be trained on your business so that your callers will never realise they haven’t reached a member of your own in-house team. What’s more, at CSnotepad we never charge for cold calls or wrong numbers, they won’t count towards your call allowance and we’ll never disturb you when a cold caller is on the line. If you request for us to patch certain calls through to you, such as sales calls, CSnotepad will only disturb you when a genuine sales call related to your business is on the line.

For more information about our service visit our website, or call us on 01273 741400.

Ever Thought About Working With Us? Brighton Part-time & Full-time Positions Available

Monday, May 22nd, 2017

If you’re looking to work in the Brighton & Hove area, if you’re committed to working hard when it’s busy, if you are happy answering customer service calls, would like the opportunity to take on more responsibility and develop, want to be rewarded financially for your hard work, enjoy using personal internet, and love working as part of a relaxed and friendly team…consider working for CSnotepad!

teamwork

Our relaxed Brighton & Hove office handles inbound customer service calls on behalf of our growing and varied customer base which includes private companies and several national charities.

Don’t be put off by the telephone nature of working with us, this is neither a cold calling role, nor a sales role. You would be handling inbound calls, your role will include taking messages, connecting calls through to customers and sometimes processing orders.

If you prove yourself to be a hard worker there’s no end to the variety of tasks we can put your way. Giving you additional responsibilities and ownership within the team will quickly be reflected in your pay.

We’re not shy when it comes to rewarding hard work and you’ll get your first pay review after just 4 months of working with us, we’ll then review your pay every 6 months. If you are delivering on our simple productivity targets, then you’ll receive a pay rise at each review.

Once you’ve worked with us for 3 months we’ll give you a £150 welcome bonus as a thank you for your commitment. You can also earn up to an additional £300 per month on our realistic and achievable bonus scheme.

We run a very straightforward and honest business. We expect our call team to work hard when we’re busy, (you should expect to be handling calls for between 50% and 75% of your day), but when we’re not we like to give you the freedom to relax, use the internet, read a book or study. We don’t ask you to dress formally in the office, we just need you to be reliable and committed to the role. You need to be polite, friendly and positive, able to speak English clearly, spell and type to an acceptable level. You don’t need to have worked in a similar role before, we’ll give you full training when you start.

We believe in rewarding those who are hardworking, have a good work ethic and who can be relied upon by the rest of the team. If you perform well there’s no cap on your pay increases, bonuses and progression within the company.

Simply email your CV over to us at: careers@csnotepad.co.uk

From Basket to Checkout – Get Your Customers Buying with the Support of a Telephone Answering Service

Wednesday, May 17th, 2017

There’s no doubt that great customer service is crucial in making you stand out from your competitors, seeking to turn potential sales into money in the bank, and transforming one time buyers into loyal customers. But there’s also no doubt that top notch customer service can become a drain on your time, if it’s not your own time then it’s the time of your staff which has a substantial financial cost attached. There’s no avoiding it, but there are ways of working smart, investing in the right areas and choosing the right support. In this blog we’ll look at how a telephone answering service can help you to improve and maintain your customer service to convert your leads into sales.

questions marks

Firstly, make sure your buying procedure is planned from the point of view of the buyer. Think like a buyer and not a seller and it may dramatically affect the way you run your business. Take yourself through the buyer’s thinking process and ask yourself what obstacles stand in their way when it comes to actually parting with their money.

Don’t make the mistake of thinking that it’s all about the money for the buyer, there’s likely many sellers out there all selling a similar product at a similar price, and with the boom of the internet it’s never been easier to find them. So how does a customer choose one seller over another? The truth is that a customer relies on more than numbers, we’re not solely logical thinkers, we’re emotional thinkers, indecisive go-with-our gut thinkers too! Customers are naturally suspicious, not just of the sellers agenda when being given the sales patter, but also of the authenticity of the products on offer, the quality of the after care and even the safety of making a payment. The very public and numerous accounts of counterfeit goods, scams and fraud do little to put a buyers mind at rest. However much we may try to satisfy a customers suspicions with a snazzy website or 5 star customer reviews, sometimes it comes down to the feeling a customer gets when they engage with a company.

How easy is it for a customer to engage with your business? By using a telephone answering service to support your team, or act as the first point of contact for your potential customers, you’ve instantly made a leap to securing that sale. Using a telephone answering service ensures that calls don’t go unanswered or end up reaching your voicemail. It shows the customer that each call is important to you, that your are contactable and present should there be any problems with a product or payment. Reaching a real person on the phone who knows your business and answers questions competently and professionally could be enough to reassure a customer to make a purchase. Having their call answered promptly and politely will legitimise your business, giving it a face and displaying your dedication to great customer service.

Don’t underestimate the importance of the things you may give little consideration – the polite call agent, the prompt answering of the phone, or the competent response to queries. It’s often the reassurance that a potential customer is looking for, and is likely a rare find amongst your competitors.

Payment Processing: How a Telephone Answering Service Can Fund Itself

Thursday, May 11th, 2017

Improve your customer service by offering customers the option of paying for your products or services over the phone with the help of a telephone answering service – it’ll pay for itself!

pile of pound coins

Online shops and online payments may feel the norm, but don’t be fooled into thinking that it’s the only way, not everyone is at ease with inputting their payment details on a website, and with e-commerce payment fraud soaring by 18% from 2015 to 2016 (Infosecurity Magazine), it’s no wonder that people are now showing more caution than ever. With so much competition, don’t let a single sale slip through the net unnecessarily.

Showing a phone number on your website gives confidence to potential customers, it provides the option for them to talk directly to a member of your team. This could be enough to reassure a potential customer that your business is legitimate, present and contactable should there be any problems with the product or payment.

Be warned – there’s little point in offering your customers the option to pay by telephone if you can’t guarantee that the calls will be answered. By offering something you can’t deliver, you could be doing more harm than good, you’ll not only lose sales but also put your customer service reputation at risk.

Solution – use a telephone answering service that offers order taking services, you can offer cautious online shoppers another channel to pay, rather than simply losing wary customers. By using a telephone answering service you also ensure that customers are able to reach you and not your voicemail. Each call is answered professionally and politely by a trained agent who knows your business. Our call agents can competently answer questions your customer might have and then take them step-by-step through payment while they’re on the phone. If a call agent is unable to answer a question they can take caller details, passing this on to a member of your team so you can follow up on each and every sales lead.

Let us support you and your customer payments, let us help you to reduce your abandoned online shopping carts, and help your customers move from browsing to completing a purchase. Just one extra sale made each month because a customer is able to call to make a payment could pay for the telephone service and more! Find further information on our website, or call us on 01273 741400.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD