Sky Talk Call Divert: How to Set Up Call Forwarding on a Sky Landline

Thursday, April 20th, 2017

Are you looking to divert your landline calls to a telephone answering service, or even your mobile to ensure you never miss a call? It’s easier than you think and something you can do yourself in just a matter of minutes. In this blog we take you step-by-step through how to divert your calls if you’re with Sky Talk. You can have more control than you realise with your incoming calls; you can divert all your calls when you’re away from your landline phone, divert calls that haven’t been answered, or divert calls when your line is already engaged. Here’s how…

telephone divert image

Divert all your calls:

  • Dial * 2 1 * followed by the number you want your calls diverted to including the area code.
  • Press #. You’ll hear a confirmation message, followed by a high-pitched tone.
  • Check which number you’ve set calls to divert to by dialing * # 2 1 # from your landline anytime.
  • To cancel diverting all calls, dial # 2 1 # from your landline.

Divert unanswered calls:

  • Dial * 6 1 * followed by the number you want your unanswered calls diverted to including the area code.
  • Press #. You’ll hear a confirmation message, followed by a high-pitched tone.
  • Check which number you’ve set unanswered calls to divert to by dialing * # 6 1 # from your landline any time.
  • To cancel diverting unanswered calls, dial # 6 1 # from your landline.

Divert engaged calls:

  • Dial * 6 7 * followed by the number you want your calls diverted to including the area code.
  • Press #. You’ll hear a confirmation message, followed by a high-pitched tone.
  • Check which number you’ve set engaged calls to divert to by dialing * # 6 7 # from your landline any time.
  • To cancel diverting engaged calls, dial # 6 7 # from your landline.

How will you be charged?

A monthly fee of £2.50 will be added to your Sky Talk bill for using the call divert feature. The person calling you will only pay the rate they are charged by their provider for calling a landline number, they will not be charged for the diverted part of the call. The diverted part of the call is charged to you the customer at your standard Sky Talk rate depending on the type of phone you have chosen to divert to, e.g. mobile, which may be included depending on your Sky Talk package.


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