When it comes to answering calls, a great number of telephone answering services just offer a name, number and message service. Although this simple service can prove perfectly adequate for many businesses, did you know that there’s more options, more personalisation and more possibilities with CSnotepad?
Choose a virtual receptionist not just a human answering machine!
If you choose to use our service, there’s plenty of options for you to take advantage of. Once we’ve answered your call with your personalised business greeting, we can patch the call through to you. Call patching is when one of our trained agents will take some basic details from your caller, place the caller on hold, then contact you on the number you have specified and ask if you’d like to take the call. We can patch all calls through to any mobile or land line number, or we can patch just calls that meet the criteria you’ve set – such as new enquiries or important customers, ensuring that you are never disturbed unnecessarily. You can choose to take the call if it’s something you wish to deal with, or alternatively you can use the caller details we will forward on to you to return the call at your convenience.
We can be a personalised switch board as well as a receptionist.
After answering a call, we can patch it through to the best member of your team to deal with it. We can work with you to produce simple criteria; perhaps you would like one member of your team to take any calls associated with new enquiries, while another should take any complaints or order queries. This will ensure each call is dealt with efficiently without disturbing you or members of your team that aren’t in a position to assist. You may want us to put in place a sequence of 2 or even 3 people you’d like us to try patching calls through to if you or other members of your team are busy.
These possibilities add another level of support to your business and drastically improve your customer satisfaction. You can use us as a trusted handler of your calls every day, or divert to us during your busiest times or when you’re on holiday. You’ll be assigned an account manager who will be happy to listen to your needs and discuss the best ways in which we can support you and your business.
For more information on these services and others offered by csnotepad visit our website here.