Monthly Archives: September 2016


Grow Your Workforce Without Hiring More Staff

Thursday, September 22nd, 2016

There are several reasons why you might want a bigger workforce; the obvious reason is that your business is growing and you are struggling to satisfy the demands of your customers and maintain the high customer service levels you pride yourself on. Another common reason for wanting a bigger workforce is to appear a larger business in the eyes of your potential customers. Whether it’s right or not, the more people you employ the more established, respected and trustworthy your business appears and this could be the difference between a potential customer choosing you over a competitor.

pebbles holding hands

Growing your workforce isn’t easy, firstly there’s the obvious cost implications, can your business really support several new salaries? What about space, will you need to move into a larger office with a higher rent each month, will it require more desks, more computers? Then there’s the time implications; can your business spare the time required to advertise, interview and train new staff?

Let our staff become your staff, let us do the hiring and training, let us house your new workforce in a comfortable office with state-of-the-art hardware and software, and let us pay their wages and ensure that they’re always there to support you and your business when you need them. Let our workforce pose as your workforce, seamlessly acting as members of your own in-house team helping you to appear well established within your industry.

With a virtual receptionist service such as csnotepad, you can reap the rewards of having a team of trained call agents ready and waiting to take your customer calls, your general enquiries, even processing your orders and managing your diary. We work with you to write your perfect script, ensuring that each call is answered with a personalised and professional greeting tailored to your business, and dealt with in a manner that perfectly reflects your business image and your customer service model. Your call agents ask the questions and take the details that matter to you, allowing you to return, answer or redirect calls at your convenience. You’ll have your own account manager – someone you’ll know by name that you can turn to for advice or help tweaking the way your new team support you and your business.

For more information on growing your workforce with csnotepad call us on 01273 741400.

What’s Virtual About a Virtual Receptionist Service?

Thursday, September 15th, 2016

What does the word ‘virtual’ really mean for a virtual receptionist service? Read our short blog to learn why ‘virtual’ doesn’t mean a loss of quality or a loss of personal service.

virtual friends

What actually is a virtual receptionist and what makes it ‘virtual’?

The dictionary definition of virtual:

: very close to being something without actually being it

: existing or occurring on computers or on the internet

A virtual receptionist service offers you a receptionist that functions as though they are your own receptionist working for your business, sitting in your office, working as a member of your team…without actually being there. But let’s be clear, there’s nothing ‘virtual’ about the way your virtual receptionist answers your calls. Your calls, made by a real person, are answered by a real person, no automated answering, robotic voice messages or impersonal greetings existing or occurring on the computer.

This doesn’t mean that technology doesn’t lend a positive hand in making your virtual receptionist service intelligent and better serving. A great number of virtual receptionist services (including csnotepad) use the newest technology in call answering software and hardware to ensure that customers are offered the most advanced and efficient service superior in many ways to the capabilities of an in-house receptionist.

Services such as:

  • Caller recognition which allows your virtual receptionist to offer a more personal service to your repeat callers, and always supplying you with the correct caller information.
  • The ability to screen your incoming calls so you wont lose time to cold-calls.
  • With a team of virtual receptionists on hand, multiple incoming calls can be handled professionally no matter the call volume. Your callers wont reach a frustrating engaged tone, and they can be confident that their call will be answered and not queued.

You can be assured that your virtual receptionist is working hard to provide great customer service to your callers, leaving you free to grow your business.

For more information on how a virtual receptionist service can support you, visit our website or call us on 01273 741400.

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15 Inspirational Business Quotes from the Movies

Thursday, September 8th, 2016

It’s all good and well turning to business leaders and inspirational thinkers for words of wisdom that might help guide your approach to business. But sometimes the odd Hollywood blockbuster can really hit the nail on the head when it comes to thought provoking lines that truly make a difference. Have a read through our top 15 quotes that have their place in life and business…

popcorn and pick n mix

“I know what I have to do now, I’ve got to keep breathing because tomorrow the sun will rise. Who knows what the tide could bring?” Cast Away

“Sometimes it is the people who no one imagines anything of who do the things that no one can imagine.” The Imitation Game

“There should be no boundaries to human endeavour. We are all different. However bad life may seem, there is always something you can do and succeed at. While there’s life, there is hope.” The Theory of Everything

“Do, or do not. There is no try.” Star Wars: The Empire Strikes Back

“We are who we choose to be.” Spiderman

“Don’t let anyone ever make you feel like you don’t deserve what you want.” 10 Things I Hate About You

“You cannot live your life to please others. The choice must be yours.” Alice in Wonderland

“Great men are not born great, they grow great.” The Godfather

“This sh*t’s chess, it ain’t checkers!” Training Day

“The loudest one in the room is the weakest one in the room.” American Gangster

“Even a good decision if made for the wrong reasons can be a bad decision.” Pirates of the Caribbean

“All we have to decide is what to do with the time that is given to us.” Lord of the Rings: The Fellowship of the Ring

“Some people can’t believe in themselves until someone else believes in them first.” Good Will Hunting

“What we do in life echoes in eternity.” Gladiator

“Every man dies, but not every man really lives.” Braveheart

“The flower that blooms in adversity is the most rare and beautiful of all.” Mulan

What is Call Patching and How Can it Help Your Business?

Thursday, September 1st, 2016

As your business becomes busier you may find it increasingly difficult to juggle your daily tasks, man your phone and deal with enquiries, all while trying to grow your business and maintain good customer service. Many business owners turn to a virtual receptionist service which offers call patching…

retro phones in a line

What is call patching?

Call patching allows you to have all calls, calls by enquiry topic, or specific callers ‘patched’ through to your mobile, your land-line, or any number you specify. The call agent will answer the call as though they are a member of your own team, they will note the callers name and reason for calling, they will then call you on your designated number and give this information to you, you can then choose to have the call patched through for you to deal with personally. If you do not answer, or it is not convenient for you to talk with the caller, the agent will continue to take a message and details on your behalf.

Why might call patching be helpful?

Call patching offers you an additional level of privacy, you are able to take important phone calls from your personal mobile or home land-line without having to give out personal numbers to clients or suppliers. The caller simply calls your work number and is patched through to your private number, while your number remains confidential. Call patching also offers you the flexibility to manage which calls disturb you and which don’t. You may wish to deal with certain customers personally, while others you’re happy to be dealt with by trained call agents, simply ask your virtual receptionist service to add these clients to your patching list. Call patching allows you to better shape and sculpt your customer service model, while giving you the space and time to run and grow your business.

Do you feel that call patching may be helpful for your business? Call us to discuss how we can help you and your business 01273 741400.

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