Monthly Archives: April 2014


CSnotepad telephone answering service of Brighton & Hove, Sussex, UK share: Time management tips that work

Thursday, April 24th, 2014

Interested in using our telephone answering service? Click here.

As an entrepreneur there are only three ways to spend your time: thoughts, conversations and actions. Regardless of the type of business you own, your work will be composed of those three items. You may be frequently interrupted or pulled in different directions. While you cannot eliminate interruptions, you do get a say on how much time you will spend on them and how much time you will spend on the thoughts, conversations and actions that will lead you to success.

Practice the following techniques to become the master of your own time:

• Carry a schedule and record all your thoughts, conversations and activities for a week.
• Any activity or conversation that’s important to your success should have a time assigned to it. Schedule appointments with yourself and create time blocks for high-priority thoughts, conversations, and actions.
• Plan to spend at least 50% of your time engaged in the thoughts, activities and conversations that produce most of your results.
• Schedule time for interruptions. Plan time to be pulled away from what you’re doing.
• Take the first 30 minutes of every day to plan your day. Don’t start your day until you complete your time plan. The most important time of your day is the time you schedule to schedule time.
• Put up a “Do not disturb” sign when you absolutely have to get work done.
• Practice not answering the phone just because it’s ringing and e-mails just because they show up. Disconnect instant messaging. Don’t instantly give people your attention unless it’s absolutely crucial in your business to offer an immediate human response. Instead, schedule a time to answer email and return phone calls.

A telephone answering service from CSnotepad of Brighton & Hove, Sussex, UK can help you manage your time more effectively by eliminating the distraction of a ringing telephone and making it much easier for you to hang up that “Do not disturb” sign so you can get some quality thought time in. You can divert your phone to us anytime, anywhere and be safe in the knowledge that your calls are being handled professionally by one of our capable virtual receptionists through your personalised call answering service.

Interested in using our telephone answering service? Click here.

A virtual receptionist from CSnotepad of Brighton & Hove, Sussex can help lower customer stress and achieve customer loyalty

Monday, April 14th, 2014

Interested in using our virtual receptionist service? Click here.

Picture for a moment your customers on the other end of the phone line. Whether they show it or not, many will be highly stressed. They feel tremendous pressure from within their own company to do things faster or cheaper. When they purchase from your company, they do not want to add stress to their day. They want their interaction with you to be hassle free.

The people dealing with telephone answering therefore need to examine whether they diminish or escalate customers’ stress levels if they want to achieve customer loyalty. A CSnotepad virtual receptionist, highly trained in customer service, can make interactions with your company stress free by doing the following things:

• We try to truly understand your customers. It is OK to directly ask what the problem is, as long as it is accompanied with a patient and sincere tone. It demonstrates that you take the importance of their situation seriously and are interested in finding a solution.

• We develop personal relationships. We receive consistent feedback that our virtual receptionists have provided a friendly service to our clients’ customers. You can also highlight VIP customers so that we do not continue to take details that you already have.

• If you choose to also take advantage of our order taking service, we will get to know your products. All our virtual receptionists would be thoroughly trained on your products so we always sound knowledgeable and confident.

• We are consultative. We provide answers and solutions to queries instead of pushing products and so can help build your customers’ trust.

• We provide a way for you to respond quickly to customer issues, even when you are not available. Having a virtual receptionist is beneficial as we may be able to help and also because customers are reassured by speaking to a real human being, rather than an answer machine, safe in the knowledge that the person who can help them is calling back. It demonstrates to your customers that you value them.

• We are sensitive and listen. We try to see things through the customers’ eyes, which means we can offer creative solutions and begin to exceed their expectations.

Outsourcing telephone answering to a capable virtual receptionist firm like CSnotepad will enhance your customer service and distinguish you from your competitors. We understand your customers’ level of stress and respond in an appropriate manner. Your customers will be relieved they can rely on you and your company and will look forward to doing business with you.

Interested in using our virtual receptionist service? Click here.

CSnotepad telephone answering service of Brighton & Hove, Sussex share: Richard Branson on not going it alone

Friday, April 4th, 2014

Interested in using our telephone answering service? Click here.

“I love bumping into people and finding out who they are and what they’re working on. You never know who you’re going to meet. Such encounters can be valuable: If you think about how your most important relationships began — with business partners, your spouse, with friends and mentors — the stories will almost all involve chance meetings. My curiosity about others and ability to connect with people have helped me to succeed — after all, if people don’t know who you are, they are not going to do business with you.”

“Many people think that an entrepreneur is someone who operates alone, overcoming challenges and bringing their idea to market through sheer force of personality. This is completely inaccurate. Few entrepreneurs — scratch that: almost no one — ever achieved anything worthwhile without help. To be successful in business, you need to connect and collaborate and delegate. Steve Jobs, the entrepreneur I most admire, is remembered as a talented maverick and a loner, but that’s simply wrong. The Apple co-founder turned his personal vision into reality with the help of trusted, talented teams. ”

Richard Branson makes a profound and important point here about business connections. He also points to the importance of delegation. How, as a business owner, are you supposed to market yourself more effectively to be heard and to connect to other business owners to share ideas if you are still stuck going it alone? Many business owners are now making the wise choice to outsource important tasks, such as telephone answering, in order to free up valuable time and ensure they are not still running around doing jobs that could be easily delegated to a virtual receptionist.

The benefits of employing a virtual receptionist are many. We conduct all the tasks that an on-site receptionist would e.g. call answering, handling queries, taking orders and updating diaries, but with less responsibility, effort and cost on your part. Moreover we are experts in the field of customer service and so you can rest assured that your customers are receiving a professional and friendly service from your capable and trusted team, regardless of the fact that we are remotely based.

Importantly, you will have more time to connect and collaborate. As Richard puts it; “To achieve your goals, you need to be on the lookout for the opportunity to make connections wherever you go. Welcome chance encounters and opportunities to dream up outlandish plans.”

Interested in using our telephone answering service? Click here.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD