Monthly Archives: January 2014


Telephone answering for charities by CSnotepad of Brighton & Hove, Sussex

Friday, January 31st, 2014

Interested in using our telephone answering service? Click here.

Telephone answering services, like those offered at CSnotepad, can stand to benefit not only companies, but charities as well. Charities, just like businesses, may find that they are unable to cope with their call numbers at various times. In fact they may find this is a more common problem as, if reliant on the services of volunteers, they may not have the man power to cover the telephone throughout the day.

A telephone answering service can provide an extremely useful and efficient solution to the time constraints on charity workers. From our Brighton & Hove, Sussex based offices we are able to take the strain of charity calls when needed, thus reducing call waiting times and avoid callers needing to leave voicemails, which may not actually provide you with the essential information you need from them. Furthermore, members of the public who have concerns or queries will be able to make easier contact with your charity, thus improving the great work already being done by charity volunteers/workers.

Our virtual receptionists at CSnotepad are already highly trained and skilled at providing a friendly and professional service to charities and their callers. We have been providing telephone answering for a number of charities for many years; it’s one of our specialities.

Furthermore we offer our expert services to registered charities at a reduced rate than those advertised on our website so if you’re a charity and in need of call support then please don’t hesitate to contact us on 01273 741400.

Interested in using our telephone answering service? Click here.

The single most important habit of successful entrepreneurs shared by CSnotepad telephone answering service of Brighton & Hove, Sussex

Thursday, January 30th, 2014

Interested in using our telephone answering service? Click here.

In his book ‘No B.S. Time Management for Entrepreneurs’, business coach and consultant Dan Kennedy (endorsed by Entrepreneur.com) reveals the steps behind making the most of your frantic, time-pressured days so you can turn time into money. The author describes the one habit you should adopt- and stick to without fail- if you want to be successful.

Kennedy advises that in his 35-plus years of experience everybody who devoutly adheres to this discipline becomes exceptionally successful and everybody who ignores this discipline fails.
The discipline is punctuality – being where you’re supposed to be when you’re supposed to be there, as promised, without exception, without excuse, every time, all the time. It is of indescribably great importance.

Firstly, being punctual gives you the right to expect and demand that others treat your time with the utmost respect. You cannot reasonably hope to have others treat your time with respect if you show little or no respect for theirs. So if you’re not punctual, you have no leverage, no moral authority. But the punctual person gains that advantage over staff, associates, vendors, clients, everybody.

A person who cannot keep appointments on time, cannot keep scheduled commitments or cannot stick to a schedule cannot be trusted in other ways either. There is a link between respect for others’ time and respect for others’ opinions, property, rights, agreements and contracts. A person reveals a great deal about himself by his punctuality or lack of.

Now, here’s a “success secret” for you: a whole lot of other smart, successful, and influential people already know and secretly use this discipline to make their decisions about who they will buy from or not buy from, do business with or not do business with, help or not help, trust or distrust. If you are not a punctual person, others you wish to positively influence will negatively judge you. If you want to win friends and influence people, be punctual. And, if you’d like to save yourself a lot of time and trouble, start using this as a means of judging those who would do business with you.

Kennedy’s advice certainly seems to highlight an important point about how entrepreneurs should conduct themselves in business. However it can be difficult adhering to a strict schedule when you are already juggling many important commitments in your seriously time-pressured business day.

Prioritising tasks is key, as is learning when to delegate them. For example, answering the phone is crucial to running a successful company, but is also very time consuming. Consider where your time is best spent and delegate administrative tasks like telephone answering out to communication specialists like us! We can answer your phone, provide advice to customers, forward calls on, make outbound calls, relay messages, update diaries and take orders at your request. We offer a friendly and personalised service that is like having someone you know and trust answer your business line; the next best thing to you answering it yourself! It also ensures that you can honour your other, perhaps more important, commitments by freeing up some valuable time. After all you never know when you will get stuck on the phone with a difficult customer!

However punctuality is not just about getting to your meetings and appointments on time, but also honouring and upholding the guarantees that are made to the customers that initiate communication with your company. Giving someone a call back deadline of an hour and then not getting back to them until they chase you again the next day reflects whether you truly respect you customers or not. Again our telephone answering service can provide a solution to this by offering a middle platform to which you send your time updates to, so that we in turn can make sure your customers and partners are never out of the loop or feel neglected.

CSnotepad is a Brighton & Hove, Sussex based telephone answering service, with small teams of bright and capable virtual receptionists. We are not a call centre! Give us a call today and see what a difference it could make to you!

Interested in using our telephone answering service? Click here.

CSnotepad virtual receptionists of Brighton & Hove, Sussex: Support for support ticket systems

Wednesday, January 29th, 2014

Interested in using our virtual receptionist IT support service? Click here.

A virtual reception service can provide an extremely effective supportive function to an existing support ticket system. An issue tracking or support ticket system is an already efficient computer software package that manages and maintains lists of issues, as needed by an organisation or company. However businesses using such systems, for example IT support companies, may find that they require support when it comes to creating or logging support tickets.

If you work within an IT support company, for example, it is likely that you’ll be extremely busy actually dealing with and fixing the various IT issues that your customers are experiencing. You want to get through them as quickly and efficiently as possible without being tied up on the phone logging new support tickets. Especially when they are then unlikely to want to wait for their issue to be resolved based on the urgency that their ticket is placed under when they actually have the technician on the phone.

This is where a virtual receptionist service can be truly valuable. Our Brighton & Hove, Sussex based virtual receptionists can offer support for IT companies as required. Our agents are experts in call handling solutions and can answer your phone as if part of your company and converse with your client in a professional manner, whilst creating a support ticket on whichever software you use, logging contact information, detailing the issue, and assigning an urgency value to it.

With this help to your IT support ticket system you are free to get back to your vital work, which is obviously fixing the issues at hand. You can resolve the reported customer issues and then update the status of the created ticket on your software programme.

Our CSnotepad virtual receptionists are already helping many IT companies with their support ticket systems in Sussex and all over the UK. Give us a call and find out how we could support you!

Interested in using our virtual receptionist IT support service? Click here.

The single most important habit of successful entrepreneurs shared by CSnotepad virtual receptionists of Brighton & Hove, Sussex

Wednesday, January 29th, 2014

Interested in using our virtual receptionist service? Click here.

In his book ‘No B.S. Time Management for Entrepreneurs’, business coach and consultant Dan Kennedy (endorsed by Entrepreneur.com) reveals the steps behind making the most of your frantic, time-pressured days so you can turn time into money. The author describes the one habit you should adopt and stick to without fail if you want to be successful.

Kennedy advises that in his 35-plus years of experience everybody who devoutly adheres to this discipline becomes exceptionally successful and everybody who ignores this discipline fails.

The discipline is punctuality, being where you’re supposed to be when you’re supposed to be there, as promised, without exception, without excuse, every time, all the time. It is of indescribably great importance.

Firstly, being punctual gives you the right to expect and demand that others treat your time with the utmost respect. You cannot reasonably hope to have others treat your time with respect if you show little or no respect for theirs. So if you’re not punctual, you have no leverage, no moral authority. But the punctual person gains that advantage over staff, associates, vendors, clients, everybody.

A person who cannot keep appointments on time, cannot keep scheduled commitments or cannot stick to a schedule cannot be trusted in other ways either. There is a link between respect for others’ time and respect for others’ opinions, property, rights, agreements and contracts. A person reveals a great deal about himself by his punctuality or lack of.

Now, here’s a “success secret” for you: a whole lot of other smart, successful, and influential people already know and secretly use this discipline to make their decisions about who they will buy from or not buy from, do business with or not do business with, help or not help, trust or distrust. If you are not a punctual person, others you wish to positively influence will negatively judge you. If you want to win friends and influence people, be punctual. And, if you’d like to save yourself a lot of time and trouble, start using this as a means of judging those who would do business with you.

Kennedy’s advice certainly seems to highlight an important point about how entrepreneurs should conduct themselves in business. However it can be difficult adhering to a strict schedule when you are already juggling many important commitments in your seriously time-pressured business day.

Prioritising tasks is key, as is learning when to delegate them. For example, answering the phone is crucial to running a successful company, but is also very time consuming. Consider where your time is best spent and delegate administrative tasks like telephone answering out to communication specialists like virtual receptionists. We can answer your phone, provide advice to customers, forward calls on, make outbound calls, relay messages, update diaries and take orders at your request. We offer a friendly and personalised service that is like having someone you know and trust answer your business line; the next best thing to you answering it yourself! It also ensures that you can honour your other, perhaps more important, commitments by freeing up some valuable time. After all you never know when you will get stuck on the phone with a difficult customer!

However punctuality is not just about getting to your meetings and appointments on time, but also honouring and upholding the guarantees that are made to the customers that initiate communication with your company. Giving someone a call back deadline of an hour and then not getting back to them until they chase you again the next day reflects whether you truly respect you customers or not. Again our virtual receptionists can provide a solution to this by offering a middle platform to which you send your time updates to, so that we in turn can make sure your customers and partners are never out of the loop or feel neglected.

CSnotepad is a Brighton & Hove, Sussex based telephone answering service, with a small team of bright and capable virtual receptionists. We are not a call centre! Give us a call today and see what a difference it could make to you!

Interested in using our virtual receptionist service? Click here.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD