Monthly Archives: July 2013


CSnotepad of Brighton & Hove, Sussex telephone answering services: The start-ups best friend

Monday, July 29th, 2013

Interested in using our telephone answering service? Click here.

The media has been full of articles about small and medium businesses struggling to start up due to a lack of funding from the banks. This is obviously extremely detrimental to entrepreneurship in the UK.

However the government launched schemes aimed at tackling this. For example, The Funding for Lending Scheme (FLS), launched in 2012, aims to encourage banks to lend to small or medium-sized enterprises (SMEs) by allowing them to borrow more. The Bank of England recently announced that it is extending the scheme to end in 2015. Banks will be given greater incentives to lend by offering them cheap loans on the condition they pass them on to customers. According to the Treasury, new incentive measures are designed to encourage banks to lend more by allowing them to borrow an extra £5 (going up to £10) from the FLS for every £1 they lend to an SME.

Measures like these should start encouraging the expansion of small businesses in the UK again. It is hugely important to the economy that entrepreneurs are supported in the early stages of their businesses. Virtual receptionists can provide the perfect customer service solution for start-ups. A virtual receptionist will provide all the services that an in-house receptionist would but from a remote location, for example, telephone answering, outbound calls, handling customer queries, order taking and diary management.

Virtual receptionists, also know as telephone answering services have become an invaluable resource for new businesses wanting low expenses. Entrepreneurs can start from home without needing to hire staff. Businesses can essentially have someone on hand who is guaranteed to answer their calls 24/7 without having to hire a full time assistant. This removes the cost of hiring an additional employee and also avoids gaps in employment through holiday and sick leave. Avoiding the commitment of hiring a full time member of staff can be a huge weight off the shoulders for a newly starting company. Also there is no compromise in customer service quality as the virtual receptionist actions are specifically tailored to the individual needs of the company. The most crucial point is that a start-up business won’t miss a single one of those all-important client calls!

So clearly one of the biggest winners of the virtual receptionist industry is the start-ups, so if you’re a budding entrepreneur consider the impact that a CSnotepad of Brighton & Hove, Sussex telephone answering service could make to your company’s survival chances!

Interested in using our telephone answering service? Click here.

The rise of the CSnotepad virtual receptionist of Brighton & Hove, Sussex

Friday, July 19th, 2013

Interested in using our virtual receptionist service? Click here.

Despite the economic recession and continuingly dismal unemployment figures there are business sectors that are growing and gaining attention, namely the virtual receptionist. PR Newswire have published an article listing The Freelancer Top 50, in which the virtual receptionist came in 12th for what they consider to be the fastest movers in online jobs, growing by 17.74% in 2012.

This is a hugely significant figure in an economy where we are constantly hearing about a drop in job demand, and demonstrates that more businesses are looking for virtual professionals to fill their staffing and support needs. It is likely that virtual services will continue to trend upward while traditional staff support options will decline as businesses continue to search for ways to stay lean without compromising quality.

The virtual receptionist is a massive part of this trend in the growing popularity of virtual professionals. This is because companies will always need friendly and professional telephone answering representatives to maintain superior customer service. Many business owners and entrepreneurs also prefer this because it saves them the time and energy of having to hire and train a new employee and then having to be liable for them as well. These virtual receptionist services make the lives of business owners much easier and also make the operational aspects of a business run more smoothly.

Virtual receptionists provide call answering services to companies across all sectors, but can also deal with enquires, take orders and update diaries on behalf of their clients. Make a positive change for your company today and follow the growing number of business owners entrusting their customer calls to skilled and capable CSnotepad virtual professionals of Brighton & Hove, Sussex.

Interested in using our virtual receptionist service? Click here.

It is not what you say, but how you say it by CSnotepad call answering service of Brighton & Hove, Sussex

Thursday, July 11th, 2013

Interested in using our call answering service? Click here.

Nothing can be worse for your business than mistakes that drive customers away. So in this extremely competitive market it is crucial to ensure that you and your employees are treating clients with a certain level of professionalism at all times. Of course in person it is far easier to make a good impression, but over the phone one small rude remark or an unhelpful manner could send your customers running straight to the competitor.

Why not stop and take a listen to how you and your employees are answering each incoming call? Are you speaking clearly and with a polite and helpful approach?

When your telephone is answered, do you simply give the company name followed by “Can I help you?” A far better way to handle this part of the call and one that all of our virtual receptionists have been trained to use is the company greeting followed by “How may I help you?” or “How may I assist you?” Answering the telephone professionally will allow whatever conversation you are about to have to get off on the right foot, whether it is a new enquiry or a regular client.

Remember that manners count!

Why not go one step further in your greeting by thanking your clients for taking the time to call your business, for example “Hello, thank you for calling CSnotepad call answering service, how may I help you today?” This simple acknowledgement lets your clients know that you are there to help them and that everyone who answers the telephone is motivated and welcoming.

As you can tell, this polite introduction shows that your company understands the right etiquette, and lets your clients see that you are a highly professional service. On the other hand if you started out with “Hi, CSnotepad, what can I do for you?” It has similar connotations but may well have your client assuming that your employees are not trained particularly well.

It is not just the introduction to a call that is important.

Even when people manage to answer the telephone properly, sometimes when the time comes to answer a simple question or to transfer the call people can lose their grip. Far too often they say to the client “Hang on I’ll get him” or equally bad “Hold on a sec, Mr X is just making a cup of tea.” To start with your clients do not need to know where Mr X is and what he is doing, only that he is unavailable to take the call. A much better way to handle these situations is “Please hold while I see if Mr X is in the office today” or “Mr X is away from his desk at the moment, may I take a message and ask him to return your call?”

Good telephone etiquette is a vital part of your business.

Taking care of your customers over the telephone and making them feel well informed and appreciated is essential. Bear in mind also that in many cases, it’s not what you say, but how you say it that counts. Clients will always be expecting a proficient and courteous manner when calling a company.

A major benefit of using trained professional virtual receptionists is that you can always be sure your callers are receiving the best experience of your company.

Interested in using our call answering service? Click here.

Quotes to inspire brilliant customer service shared by CSnotepad virtual receptionists of Brighton & Hove, Sussex

Tuesday, July 9th, 2013

Interested in using our virtual receptionist service? Click here.

“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”
— Kevin Stirtz, SEO Consultant, FindLaw

“Make a customer, not a sale.”
— Katherine Barchetti, American clothing retailer

“Friendly makes sales– and friendly generates repeat business.”
— Jeffrey Gitomer, Author/Speaker/Trainer, sales, customer loyalty and personal development

“A satisfied customer is the best business strategy of all.”
— Michael LeBoeuf, author of ‘How to win customers and keep them for life’

“If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.”
— Jeff Bezos, CEO, Amazon.com

“Courteous treatment will make a customer a walking advertisement.”
— James Cash Penney, Founder, J.C. Penny

Customer service is of course the epitome of how to succeed in business. The explosion of internet led trading makes this fact more important than ever before. If customers are unhappy they can now share this with thousands of people. If you ignore your customers and do not respect them you will be exposed. Your next customer will read it or hear it and then swiftly move on to the next company.

CSnotepad Virtual receptionists of Brighton & Hove, Sussex are highly skilled in customer service techniques especially when it comes to call handling solutions. We know how to calm difficult customers and manage expectations efficiently. By hiring a virtual receptionist you are of course taking the first step in excellent customer service; by making sure that your business telephone never goes unanswered! A missed call could be a missed sale and the loss of a customer! So don’t be sceptical, just try our virtual receptionist services for yourself and see the difference it makes to your business.

Interested in using our virtual receptionist service? Click here.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD