Telephone Answering / Virtual Receptionist Costs
| Set Up Fee | Included free calls per month | One-off Call Credit of 20 calls | Monthly Subscription | ||
|---|---|---|---|---|---|
| Pay As You Go | FREE | 0 | £27.00 | £0.00 | Add to Basket |
| Plan 20 | FREE | 20 | £0.00 | £22.00 | Add to Basket |
| Plan 50 | FREE | 50 | £0.00 | £50.00 | Add to Basket |
| Plan 100 | FREE | 100 | £0.00 | £90.00 | Add to Basket |
| Plan 200 | FREE | 200 | £0.00 | £160.00 | Add to Basket |
| Plan 500 | FREE | 500 | £0.00 | £350.00 | Add to Basket |
| Plan 1000 | FREE | 1000 | £0.00 | £600.00 | Add to Basket |
Telephone Answering / Virtual Receptionist
Our professional virtual receptionists provide a complete suite of telephone answering services designed to offer your business a flexible and cost effective alternative to handling your inbound telephone calls yourself.
Whether you are a sole trader who would like to take a days holiday without appearing ‘closed’ to your customers, a small business that needs to overflow calls at busy periods, or a large company requiring surge capacity without employing extra call handling staff yourself, we have the solution for you.
You select a monthly telephone answering service plan that matches your anticipated call volume. We guide you through configuration of your telephone setup to forward your calls to our team of virtual receptionists. When your calls forward to our trained team of receptionists we use intelligent call handling systems to identify your customers, and your virtual receptionist will answer with your pre approved greeting. Your virtual receptionist will instantly forward you the details of the call via your preferred method - email or SMS. The end result is seamless. To your caller your virtual receptionist is just another member of your own staff.
Our telephone answering plans are designed to provide flexibility to small or growing businesses and variable overflow call handling options to support your existing call centre staff. If you have a requirement for more than 2000 calls per month, call us for a bespoke quote.
Virtual receptionist core call handling hours are Monday - Friday: 8.30am - 6.30pm & Saturday: 9am - 5pm.
Virtual receptionist extended call handling hours are 24/7.
Virtual Receptionist and Telephone Answering Service features:
- No set up fees.
- No charge for sales cold calls or wrong numbers.
- Daily summary reports via email.
- Small teams of dedicated virtual receptionists for customer familiarity.
- Greeting script amendments.
- Monthly plan switches.
- Bolt on enhanced services such as Call Patching and Order Taking.
- Optional 24/7 service or free out of hours voicemail. Upgrade to Voicemail to Email for half price - just £5.
- Free 0845/0844 or 01273 number. We can also arrange other 08 or Geographic Numbers.
- Free registration with Telephone Preference Service (TPS)
- Only 1 month notice to cancel - stay with us because you want to, not because you have to.
Sign up now: Call 01273 741 400 or 0800 849 3990, or Sign up online using the ADD buttons above.
Why no free trial?
Because we take your account seriously. You don't need to test whether we can answer your calls in your business name, you know we can, it's the cornerstone of what we do. What you want to know is 'can we do a good job, especially with the tricky bits?' Therefore we won't set up a 'skeleton' trial account that our virtual receptionists have never seen before they answer the first call, when our prestigious clients deserve a fully-fledged, bespoke telephone answering service which fits their business requirements exactly and creates a top-class first impression. Our staff know every new account is an important, paying customer, so devote their full attention and receive proper training accordingly.
Sign up now: Call 01273 741 400 or 0800 849 3990, or Sign up online using the ADD buttons above.
What is a Virtual Receptionist?
A virtual receptionist is a skilled, professional call handling agent, who is a member of our staff but answers inbound telephone calls to your business, in your business name, as part of an outsourced or overflow service.
What can Virtual Receptionists do?
Our virtual receptionists are highly trained call handling agents who deliver far more than a message taking service.
Our team of virtual receptionists in Brighton can connect inbound calls back out to you on your mobile, or landine, providing a complete virtual reception or remote reception service. This live call forwarding is called Call Patching and centralises teams of mobile staff or remote workers through one centralised virtual reception desk.
Upgrade to an Order Taking service and our team of virtual receptionists will capture every possible sales order for your business on the first call. With an order taking account, your team of virtual receptionists will be trained on your products and services, and skilled in up-selling and cross-selling to maximise the return on investment of your telephone answering service.
Further complementary Brighton based telephone answering services:
Why is a virtual receptionist better than hiring my own staff?
Because a virtual receptionist is an outsourced service, you save the time, money and headaches associated with in-house recruitment such as training, PAYE, and sourcing cover during holidays, sickness and break times. Your business gains 68 hours per week of call handling cover, capacity to handle multiple calls at once and a vast range of call handling skills, all at a tiny fraction of the cost of employing one receptionist.
Sign up now: Call 0800 849 3990, or Sign up online using the ADD buttons above.
Telephone answering service, Brighton based and personalised.
Testimonials
"We really like your service and from time to time I recommend you to others"
Rob (PR) on Telephone Answering
"May I also use this opportunity to say a big 'thank you' to all of you for handling my calls so well? Some of my customers can be quite demanding but you guys always handle them with tact. Thank you very much; my business is doing a lot better since I switched to CSNotepad. Please keep up the good work!"
Sophia (Online Baby Products) on Order Taking
