Order Taking / Diary Management

Provide ordering or appointment booking options that your customers want with our inbound order taking or diary management services.

Some customers are happy ordering or booking online, but some want to speak to a real person. Some won't wait in a queue for the next operator, and will hang up and call your competitor, so secure every customer order or booking your advertising generates with a telephone order taking or diary management service.

We provide you with a dedicated order taking or appointment booking line for your business, that's answered instantly, by a human being, who's trained on your products and proficient in your order taking or appointment booking system.

Order Taking / Diary Management Prices:

Our Order Taking / Diary Management plans above are designed to cover a mixture of orders or appointments, product enquiries, and general enquiries to your business.  Even if you advertise a number as a dedicated sales order or appointment booking line, customers will still call for product information, to chase their orders or check their appointments, so your team will be trained to manage a range of enquiries.  You can even designate which calls you would like us to handle, and which you would prefer to answer yourself, such as specialist or bespoke requests.

The Order Taking / Diary Management plans are designed to offer a flexible scale of prices to clients who typically have an ecommerce or appointment booking website, but wish to offer a telephone sales or appointment booking line as a complimentary service to their customers.  A typical order or apppointment booking would allow the caller to purchase or book 1-3 items as they appear in your standard web catalogue, make secure payment via credit or debit card, and receive a confirmation of their order or booking.

For clients who do not have an ecommerce site or online booking system, for example a local charity selling tickets for a one off event, we can offer a stand alone order taking or booking service.

We can offer any call centre an order taking or diary management service, including cross-selling, up-selling, product specialists, technical support and trouble shooting, back office order management and tracking as well as liaising with external suppliers and providers on your behalf.  One of our dedicated account managers will be pleased to offer a personalised quote for any bespoke order taking or appointment booking requirements you may have.

Why the Training Fee?

Because we take your account with us seriously.  We are not just taking orders or booking appointments; we are representing your business to your customers.

Particularly when handling payment information or booking appointments, efficiency and accuracy are translated into trustworthiness in the eyes of the caller.  Uncertainty equals distrust, so it is vital your caller has complete confidence that their information is being handled confidentially and competently.

As each business and order taking or diary management system is different, achieving this level of skill requires thorough and ongoing training.

Integrated Order Taking or Diary Management

We integrate directly with your existing order taking or diary management systems or can guide you through setting up secure telephone order taking or diary management services if you do not have them as part of your business already.

If you are considering an overflow order taking or diary management service to back up your existing in-house staff during peak periods, rest assured our experienced order taking and diary management operators can mimic your existing procedures, and the effect will be seamless to your caller.  They will be completely unaware they have transferred through to another team of staff.

Order Taking or Diary Management sign up now: Call 01273 741 400 or 0800 849 3990, or Online using the ADD buttons above.

Virtual Receptionist services based in Brighton, East Sussex, UK.