Telephone Answering for Charities...

As a CHARITY the needs and demands of your customers and supporters when they pick up the phone are totally unique to your sector. At CSnotepad we understand this and are leading the way in supporting charities with their call answering needs.

Our specialist charity arm of CSnotepad has been on-hand supporting UK charities for over 10 years and offers a bespoke service that caters for the needs of a Charity by providing a frontline receptionist service to answer all of your incoming calls or an overflow service on-hand to answer any calls you can’t.

   Reliable 24/7 support
   Available as a frontline or overflow service
   All calls are answered by our dedicated charity team
   Instant support on-hand to accommodate any unexpected increase in calls

We appreciate that every charity is different, has its own way of working and has its own way of doing things, which is why we design the service from the ground up for each organisation… we’ll guide you through every step of the setup and create a service designed to support your organisation exactly the way you need it too.

Listed below are just some of the services available:

   Frontline or overflow telephone support
   New membership enquiry calls
   Donation processing
   Event registration
   Database management
   Short-term campaign lines

Talk to one of our charity coordinators today about how we can help support your Charity:
Call 01273 741400.

Quick facts:

Listed below are some quick facts about our telephone answering service, these will enable you to see just how they can benefit your organisation in enhancing your customers’ experience when calling you.

   This service is available to registered charities only
   Calls can be answered up to 24 hours a day at no extra cost, offering total support to your customers’ when they need you.
   Call plans designed to fit every organisation’s needs, anything from 100 to 5000+ calls a month, giving you the flexibility to meet
      the needs of your organisation.
   Our team of highly trained receptionists are all full time, office based, professional receptionists working from our friendly office in
      Brighton.
   You get a telephone number free with your service – it can be for any area code you like, giving you tracking and reporting options.
   You can automatically rollover any unused calls in a month, eliminating wasted costs and allowing you to manage your budgets
      efficiently.
   Our software automatically remembers callers who have phoned before so that we can greet your callers just like your staff would –
      This will enhance your reputation and relationship with your customers’ and supporters.

“It’s not until we’re speaking to customers that they really start to appreciate how differently we go about things and how we really do design the whole service around what they are trying to achieve… which is why one of my first questions when setting up a new customer is “In an ideal world what would happen when a call comes in?” and we go from there. You get to pick everything, from the hours we’re here supporting you to what happens depending on the type of call we receive. It’s a service completely designed around YOU and that’s what customers love about it” – Laurian Borkum (Customer Service Manager).


Download our information pack and pricelist to find out more…





We cater for both large and small charities…

Our telephone answering plans are designed to support charities both large and small with variable overflow call handling options available. If you have a requirement for more than 10,000 calls per month, please call us for a bespoke quote.

Have a question about the service?

Talk to one of our friendly staff who will gladly help you find the perfect solution for you

Call today… 01273 741400


10 years working in the charity sector has taught me that answering the phone to someone calling a charity is almost an art, being patient and sympathetic to their individual needs whilst ensuring that their call is dealt with efficiently and in line with the charities processes is challenging to say the least.

CSnotepad have this pretty much covered, they are specialist call answering to charities and if honest I was sceptical whether that was actually possible.

I found them to professional and efficient in their approach, which helped to settle my doubts a little. They’ve actually managed to prove to me that they can answer the phone pretty much as well any member of staff.

Taking the time to understand the client base was impressive, the calls all go through a details script process which is structured to deal with the their needs quickly and in line with our processes.

Missing a call to our client base is pretty much unacceptable, they won’t leave a message and they probably won’t call back. Every call needs to be answered and we needed a service that could manage those calls we couldn’t get to.

The service from all the team at CSnotepad has been brilliant, simple to implement, friendly and efficient; they really are an expert answering service designed for charities.

Get in touch
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Testimonial_Taunton and Wellington Cats ProtectionAs users of CSnotepad for several years now, we continue to be delighted with the service offered. Potentially we can receive many calls in a day, and without CSnotepad taking all the information we require from each caller,
we would not be able to spend so much time carrying out our practical work. The ability to update our 'script' when changes happen is
invaluable. A great service and a really friendly team to contact! Keep up the great work!
Testimonial_PaulHeavenI have used CS notepad for the best part of ten years and found the service to be
very reliable, wouldn't hesitate to recommend.
Want to see if CSnotepad is right for you? Click on the button below and one of our expert team will be in touch!
Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD
CSnotepad Virtual Receptionist CSnotepad Virtual Receptionist
4.8 out of 5 based on 61 user ratings.