Call handling services from CSnotepad | Inbound and Outbound Call Handling

Call handling is the core of what we do at CSnotepad. We are experts.

Use our call handling services to outsource your inbound or outbound telephone calls and your business will gain access to a wealth of skill and resource without the overheads associated with employing and training yourself.

Inbound Call Handing

Trust our team of skilled and highly trained operators to manage your inbound telephone calls with a crucial combination of efficiency, professionalism coupled with a friendly and helpful attitude.

Provide a wider range of telephone based services to your customers by outsourcing your call handling to our expert team and claim the edge over your competitors.

Call handling services available include:

Why outsource call handing?

Outsourcing your call handling refocuses you and your staff on the core activities of your business by enhancing your:

Cover

Why pay a receptionist an annual salary for only 35 hours per week (with the additional requirement to arrange cover for lunchtimes, holidays, sickness, and when she’s already on the phone) when you could have a team of trained staff available 68 hours per week for a less than 3% of the cost?

Customer service

Imagine if you had just one number to contact your bank on, for everything, and when you dialled, a cheerful receptionist answered promptly and connected you through to the correct department. No queues, no “Press 1 for sales…”, no discovering you’ve dialled the wrong department after 20 minutes on hold.

Our centralised receptionists can seamlessly handle and transfer live calls to the most appropriate member of staff, ensuring customers feel their call is valued because it is answered swiftly, by a real person, dealt with efficiently, and the frustration of searching for the right number or listening to automated options is completely eliminated.

Grasp the edge over your competition with a personal call handing service.

Efficiency and job satisfaction

Increase business efficiency and job satisfaction by focusing staff on the skill areas you hired them for|.

Inbound calls are often the first impression a potential customer has of your business and as such deserve dedicated and attentive staff. Expecting a range of staff to ‘grab the phone’, regardless of other tasks they may be conducting, will not result in the best service for your caller. A dedicated inbound call handler will always give your caller their full attention and be ready, willing and able to assist.

Training

Save the time and expense of trying to train your existing staff to the same level of a specialist call handling operator.

All our outbound and inbound call handling operators receive ongoing training to ensure they are equipped with an armoury of skills to manage your calls in the most appropriate manner.

Each time an inbound call is taken, operators are required to manage it appropriately and effectively, no matter the nature of the call. As such our receptionists are trained in the following areas:

Handling irate callers.
Handling distressed callers.
Handling confidential and sensitive information.

Integration

While all our inbound call handling services come with a dedicated 0844/0845 or 01273 telephone number free of charge, there’s no need to change your number if you already have one. We can simply ‘sit behind’ your number and the caller will be unaware they are speaking to a different office. We’ll be pleased to explain exactly how this process works with your individual setup.

Capacity

Provide your business with an overflow call handling service designed to support your existing staff when they reach maximum capacity.

For busy periods such as product launches or seasonal high volumes such as Christmas, overflow call handling allows your existing team to handle the bulk of calls in house, backed up seamlessly by our team at peak moments. Your telephone system can be programmed to automatically overflow to us when your staff are already handling inbound calls, ensuring you capture every possible order or enquiry. By answering every inbound call with an overflow call handling service, customers receive the quality of service they expect, you enhance customer retention and eliminate any window of opportunity for competitors.

Disaster Recovery and Business Continuity

Every business is susceptible, and while your insurance company decides if it covers the disaster your company has experienced, your first priority is keep your business afloat, and that means continuing to trade as normally as possible. A backup inbound call handling service can ensure your business is able to continue trading should the worst happen.

It takes years of hard work, dedication and funding to build a solid customer base and a brand that they trust, all of which could be lost overnight without a suitable plan to continue service provision in the event of a disaster.

It may be a business continuity issue as simple as heavy snowfall which denies staff access to your premises for only a short period; a bout of flu which temporarily reduces your workforce by a third, or it may be a disaster such as a levelling fire at your offices, but if you’re affected and your competitors are not, your business will suffer.

A pre-trained team of call handling agents ready either automatically, or remotely at the touch of a button, ensures your customers can contact your business in the event of a disaster, and because our team can mimic the service offered by your in-house staff, your customers need never even know there was a problem.

Create a fail-safe disaster recovery or business continuity plan by discussing your call handling options with one of our dedicated account managers. Options available include holding a secure, off-site copy of your recovery procedures and providing a central point of contact and reference for employees as well as customers.